TROUBLESHOOTING
Continued
WARNING: If you smell gas
•Shut off gas supply.
•Do not try to light any appliance.
•Do not touch any electrical switch; do not use any phone in your building.
•Immediately call your gas supplier from a neighbor’s phone. Fol- low the gas supplier’s instructions.
•If you cannot reach your gas supplier, call the fire department.
OBSERVED PROBLEM | POSSIBLE CAUSE | REMEDY | |||
Glass soots | 1. | Flame impingement on logs | 1. | Adjust the log set so the flame |
|
|
|
|
| does not excessively impinge | |
|
|
| 2. | on it | |
| 2. | Debris around burner air | Inspect the opening at the base | ||
|
| of the burner to see that it is | |||
|
| mixer |
| not packed with any type of | |
|
|
|
| material | |
|
|
|
|
|
|
Fireplace produces a clicking/tick- | 1. | Metal expanding while heating | 1. | This is common. If noise is | |
ing noise just after burners are lit |
| or contracting while cooling |
| excessive, contact qualified | |
or shut off |
|
|
| service person | |
|
|
|
|
|
|
Remote does not function | 1. | Battery is not installed or bat- | 1. | Replace | |
|
| tery is power is low |
| receiver and | |
|
|
|
| control | |
|
|
|
|
|
|
Fireplace produces unwanted | 1. | Gas leak. See Warning | 1. | Locate and correct all leaks | |
odors |
| statement above |
| (see Checking Gas Connec- | |
|
|
|
| tions, page 24) |
|
Fireplace shuts off in use | 1. | High or gusting winds | 1. | Fireplace has been tested for | |
|
|
|
| up to 40 mph winds. However, | |
|
|
|
| extreme conditions may occur. | |
| 2. | Low line pressure |
| See Lighting Instructions on | |
| 2. | page 28 | |||
| 3. | Pilot is partially clogged | Check local propane/LP or | ||
| 3. | natural gas company | |||
| 4. | Inner vent pipe leaking ex- | Clean pilot (see Cleaning and | ||
| 4. | Maintenance, page 33 | |||
|
| haust gases into system | Locate and correct all vent | ||
| 5. | Glass is too loose and air tight |
| connections (see Installation | |
| 5. | Planning, page 11) | |||
|
| gasket leaks in corners after | Tighten or replace glass door | ||
| 6. | usage |
| (see Removing/Replacing | |
| Bad thermopile or thermo- | 6. | Glass Door, page 25) | ||
| 7. | couple | Replace faulty components | ||
| Vent cap improperly installed | 7. | Check for proper installation | ||
|
| or blocked | |||
|
|
|
| or remove debris or blockage |
www.desatech.com | 37 |