Troubleshooting Guide

USE EXTREME CAUTION AT ALL TIMES WHEN ATTEMPTING TO DIAGNOSE WARNING AND RECTIFY PROBLEMS WITH YOUR GARAGE DOOR OPENER. BEFORE ATTEMPTING ANY SERVICE ON UNIT, DISCONNECT OPENER FROM POWER SUPPLY. YOUR GARAGE DOOR IS THE LARGEST MOVING OBJECT IN YOUR

HOUSE, AND THE SPRINGS, PULLEYS, CABLES AND MOUNTING HARDWARE UTILIZED TO BALANCE ITS OPERATION ARE UNDER EXTREME TENSION AT ALL TIMES AND CAN CAUSE SERIOUS PERSONAL INJURY, EVEN DEATH, IF DISTURBED. CALL AN EXPERIENCED SERVICE PERSON TO MOVE, LOOSEN OR ADJUST DOOR SPRINGS OR HARDWARE.


SYMPTOM:	PROBABLE CAUSE/SOLUTION:
Opener does not activate	(1)	(2)		(3) (4) (5) (6) (7) (15)
Operates with Push Button but not with radio control	(8)	(9)		(21) (12) (23)
Stops before reaching full Open or Closed position	(3)	(5)		(6) (10) (11) (13) (14) (23)
Reverses before reaching Full Close position	(6)	(11)			(14)
Reverses after door closes and contacts floor	(16)		(17)
Door opens and closes by itself	(3)	(18)			(23)
Light will not come on	(19)		(7)
Light will not turn off after Opener runs	(20)		(7)
Transmitter has short range	(8)	(21)			(12) (23)

PROBABLE CAUSE:

1.Mechanical door lock enabled

2.120 Volt power not present at terminal block

3.Broken or shorted Push Button, wiring or radio receiver

4.Grid lock on Motor Control Board

5.Motor Thermal Overload Protector opened

6.Door jammed due to broken or incorrectly adjusted spring

7.Defective Motor Control Board

8.Weak Battery in Transmitter

9.Radio Coding Switches mismatched

10.Improper placement of Limit Stops on Chain

11.Door obstructed

12.Defective Transmitter or Receiver

13.Up sensitivity force improperly adjusted

14.Down sensitivity force improperly adjusted

15.Bottom of door frozen to ground

16.Ice and snow built up under door

17.Floor risen or sunk from weather change

18.Someone in area with identical code

19.Defective or burned out lamp bulb

20.Radio Receiver not receiving signal

21.Transmitter location in car

SOLUTION:

1.Disable or remove all door locks.

2.Check wall switch, fuse box, circuit breaker, etc.

3.Remove Push Button wiring and Radio Receiver from the ter- minal strip on the back panel of the operator. Activate Opener by momentarily connecting Terminals 1 & 2 with a test wire. If Opener runs, reconnect items one at a time to find defective circuit. Replace.

4.Disconnect power to Opener, then reconnect.

5.Wait 30 minutes for Motor to cool, try again.

6.Ensure that door is in a closed position. Activate Manual Re- lease Mechanism. If Opener will run without door attached, contact your Allstar garage door professional to repair door

7.Contact your local Allstar garage door professional.

8.Replace Battery.

9.Reset Switches to identical codes (See instructions).

10.See instructions for proper placement of Limit Stops.

11.Remove all obstructions from door area.

12.Contact your Allstar garage door professional.

13.Adjust sensitivity. See instructions.

14.Adjust sensitivity. See instructions.

15.Activate Manual Release, clear away ice.

16.Clear away ice and snow to allow door to close.

17.See instructions to reset Down Limit Cam.

18.Reset all radio controls to new code.

19.Replace with rough service bulb (75W max.)

20.Ensure that antenna wire from Opener is pointing straight down toward the floor.

21.Ensure Transmitter is clipped to sun visor. If it is clipped to dashboard or in ashtray, etc., range will be diminished.

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