Breville BES840XL manual Troubleshooting

TROUBLESHOOTING

PROBLEM	POSSIBLE CAUSES		WHAT TO DO
Pulsing/pumping	• The machine is carrying		No action required as this is
sound while		out the normal operation	the normal operation of the
extracting espresso		of the 15 bar Italian	machine.
or steaming milk.		pump.
	• Water tank is empty.		Fill tank.
	• Water tank is not fully		Push water tank down
		inserted and locked into	completely to lock into place.
		position.
Water leaking	•	Auto purge feature.	Ensure the drip tray is firmly
		Immediately after the	pushed in place and emptied
		espresso, hot water	whenever the Empty Me!
		and steam functions,	indicator is displayed.
		the machine will purge
		water into the drip
		tray. This ensures the
		thermocoil is at the
		optimal temperature.
	• Water tank is not fully		Push water tank down
		inserted and locked into	completely to lock into place.
		position.
	•	The silicone seal	Refer to “Using the Allen Key”,
		surrounding the shower	page 28.
		screen needs to be
		replaced to ensure the
		portafiler is properly
		secured into the
		group head.
Machine is On but	•	The safety thermal-cut	Turn the machine Off and
ceases to operate		out may have activated	allow to cool for about 30-60
		due to the pump	minutes.
		overheating.	If problem persists, call Breville
			Consumer Support.

TROUBLESHOOTING

PROBLEM	POSSIBLE CAUSES		WHAT TO DO
No steam	•	Machine has not reached	Allow time for the machine
		operating temperature.	to reach operating
			temperature. The STEAM/
			HOT WATER light will flash
			to indicate the machine is
			heating to create steam.
			During this time, condensed
			water may purge from the
			steam wand. This is normal.
			When the STEAM/HOT
			WATER light stops flashing
			the steam wand is ready for
			use.
	• Water tank is empty.		Fill tank.
	• Water tank is not fully		Push water tank down
		inserted and locked into	completely to lock into
		position.	place.
	• Machine needs to be		Refer to “Decalcifying”,
		decalcified.	page 26.
	• Steam wand is blocked.		Refer to “Cleaning the
			Steam Wand”, page 26.
	•	STEAM/HOT WATER	Ensure the STEAM/HOT
		dial is not in the STEAM	WATER dial is completely
		position.	rotated to the STEAM
			position.
Coffee not hot	•	Cups not pre-heated.	Rinse cups under hot water
enough.			outlet and place on cup
			warming tray.
	•	Portafilter not pre-heated.	Rinse portafilter under hot
			water outlet. Dry thoroughly.
	• Milk not hot enough		Heat milk until base of the
		(if making a cappuccino or	jug becomes hot to touch.
		latté etc).
	• Water temperature needs to		Increase the water
		be adjusted.	temperature. Refer
			to “Advanced Water
			Temperature”, page 17.
	• Machine needs to be		Refer to “Decalcifying”,
		decalcified.	page 26.

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