TROUBLE SHOOTING GUIDE (continued)
PROBLEM | POSSIBLE CAUSES | WHAT TO DO |
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No crema | Coffee is not tamped firmly enough | Refer to ‘Tamping The Ground Coffee’, page 37. |
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| Coffee grind is too coarse | Ensure you use a suitable espresso grind. Refer to ‘Setting |
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| The Right Grind’ on page 36. |
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| Ground coffee is not fresh | Change old beans with fresh roasted or |
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| Ground coffee should not be kept for longer than a week. |
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| Filter holes are blocked | Use the fine pin on the cleaning tool to clear the holes. |
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| Refer to ‘Cleaning The Filters’, page 50. |
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Machine is making pulsing/pumping | The machine is carrying out the normal | No action require as this is the normal operation of the |
sound while extracting coffee or | operation of the 15 bar pump | machine. |
steaming milk |
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Coffee runs out around the edge of | Filter holder is not inserted in the group | Refer to ‘Inserting The Portafilter’, page 38. |
the filter holder | head properly |
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| There are coffee grounds around the filter | Clean any excess ground coffee from the rim of the filter |
| rim | holder to ensure a proper fit into the brew head. |
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| Too much ground coffee in the filter | Refer to ‘Adjusting the Dose’, page 36. |
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| Ground coffee has been tamped too firmly | Refer to ‘Tamping The Ground Coffee’, page 37. |
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| Incorrect filter for amount of ground coffee | Ensure you use the small filter for 1 cup of coffee and the |
| used | larger filter for 2 cups of coffee. |
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Coffee extracts as drops from the | The water tank is empty or low | Refer to step 1 – ‘Filling The Water Tank’, page 34. |
portafilter |
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| Coffee grind is too fine | Ensure you use a suitable espresso grind. Refer to ‘Setting |
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| The Right Grind’ on page 36. |
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| Machine is blocked by mineral deposits | Decalcify the machine. Refer to ‘Decalcifying’, page 47. |
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