TROUBLE SHOOTING GUIDE
PROBLEM | POSSIBLE CAUSES | WHAT TO DO |
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When the machine is switched on, | Steam dial is not in ‘OFF’ position | Turn the Steam dial to ‘OFF’ position. Machine will |
the steam and hot water lights are |
| commence normal heat up procedure. |
flashing. |
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Coffee does not run through | Machine is not turned on or plugged in | Ensure the machine is plugged in, switched on at the power |
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| outlet and the POWER button is pressed to ‘on’. |
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| Water tank is empty | Refer to ‘Filling The Water Tank’, page 34. |
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| Coffee grind is too fine | Ensure you use a suitable espresso grind. Refer to ‘Setting |
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| the Right Grind’ on page 36. |
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| Too much coffee in the filter | Refer to ‘Adjusting the Dose’, page 36. |
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| Coffee tamped too firmly | Refer to ‘Tamping The Ground Coffee’, page 37. |
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| The filter is blocked | Clean the filters. Refer to ‘Cleaning The Filters’, page 50. |
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Coffee runs out too quickly | The coffee grind is too coarse | Ensure you use a suitable espresso grind. Refer to ‘Setting |
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| the Right Grind’ on page 36. |
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| Not enough ground coffee in the filter | Refer to ‘Adjusting the Dose’, page 36. |
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| Ground coffee not tamped firmly enough | Refer to ‘Tamping the Ground Coffee’, page 37. |
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Coffee is too cold | Cups not preheated | Preheat cups. Refer to |
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| Milk not heated enough (if making a | When the base of the jug becomes too hot to touch this is |
| cappuccino or latté) | when the milk is heated at the correct temperature. Refer to |
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| ‘The Art of Texturing Milk’, page 41. |
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