KitchenAid KHMC107E warranty If You Need Assistance or Service, Before calling for service

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If You Need Assistance or

Service

Questions or comments? Call our toll-free Consumer Assistance Center telephone number, 1-800-422-1230.

This section is designed to help you save the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our Consumer Assistance Center for help or calling for service, please provide a detailed descrip- tion of the problem, your appliance’s complete model and serial numbers, and the purchase or installation date. (See page 2.) This information will help us respond properly to your request.

1. Before calling for service:

If your appliance should fail to operate, review the following list before calling your dealer. You could save the cost of a service call.

PROBLEM

POSSIBLE CAUSE

SOLUTION

Nothing will

The unit is not wired into a live

Contact a qualified KitchenAid

operate

circuit with the proper voltage.

service technician to wire unit into a

 

 

live circuit with the proper voltage.

 

 

(See Installation Instructions.)

A household fuse has blown or a circuit breaker has tripped.

Replace household fuse or reset circuit breaker.

 

The electric company has

Check electric company for a power

 

experienced a power failure.

failure.

 

 

 

The micro-

You are using the oven as

Touch TIMER CANCEL to cancel the

wave oven

a timer.

Minute Timer.

will not run

If you are using the Temperature

Plug Temperature Probe tightly into

 

Probe, probe is not plugged

its socket.

 

tightly into its socket.

 

The door is not firmly closed and latched.

Firmly close and latch door.

You did not touch START.

Touch START.

You did not follow directions

Check instructions for the function

exactly.

you are operating.

An operation that was

Touch CANCEL/OFF to cancel

programmed earlier is still

previous programming.

running.

 

Microwave cooking times seem too long

The electric supply to your home or wall outlets is low or lower than normal.

Your electric company can tell you if the line voltage is low. Your electri- cian or service technician can tell you if the outlet voltage is low. See page 7.

continued on next page

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Contents Part no W5A0166/4359334 Use and Care GuideThank you for buying a Kitchenaid appliance On next Microwave Oven SafetyMicrowave Oven Safety Microwave Oven Safety Operating safety precautions General information Microwave Oven SafetyHow microwave cooking works Getting to Know Your Microwave-Convection Hood CombinationHow microwave cooking works Radio interference Getting to Know Your Microwave-Convection Hood CombinationMicrowave oven features Using the demonstration feature Control panel featuresAudible signals Using the safety lockCustom DEFROST. Touch this pad Functions selectedGetting to Know Your Microwave-Convection Hood Combination Choose timer Using the exhaust fanChoose fan speed To set fan to run for a specific timeStart timer Using the cooktop/countertop lightTurn off light when desired Set stop timeExample to turn off light at 2 o’clock To set light to be on for a specific timeInserting the rack Using the metal rackChoose setting Setting the clockTo set time Enter time of dayEnter time to be counted down Using the Minute TimerStart countdown During countdownGetting the best cooking results Microwave CookingPut food in oven and close the door Set cooking time Cooking at high cook powerStart oven Changing instructionsCook Power Name When to USE IT Cooking at different cook powersExample for 50% Cook Power Set Cook PowerExample for 7 minutes, 30 seconds At end of cooking timeCooking with more than one cook cycle Set Cook Power for first cycleChoose food category 1 for Put frozen food in oven and close the doorMeat, 2 for poultry, 3 for fish Restart oven Enter food’s weight in pounds and tenths of a poundMeat setting Custom defrost chartFood AT Pause Special Instructions Poultry setting Fish settingNumber After Decimal Equivalent Ounce Weight Weight conversion chartDefrosting tips To make Keep Warm automatically follow another cycle Using Keep WarmFood cooked covered should be covered during Keep Warm Insert probe into food Cooking with the temperature probePlace food in oven and plug probe into socket on oven wall Close the doorTo change final food temperature after oven has started Temperature optionalSet desired final food Don’t Temperature Probe cooking tipsRemoving and cleaning the Temperature Probe Using Auto RoastChoose food category Category Food Special Instructions Auto roast chartPut food in oven and close door Using Delay StartSet start time Enter cooking instructions for the function you want Choose Auto Cook Using Auto CookUsing Beverage Auto cook chartCategory Food After 3 secondsPlace bag on rack and close door Choose Popcorn Using PopcornAt end of popping time Using SLOWCOOK/SIMMER Using Baked PotatoPlace food in oven and close door Choose SLOWCOOK/SIMMER After 2nd and 3rd stages, oven will simmer foodAdding or subtracting cook time Using Easy MinuteMake sure food is in oven Choose Easy Minute How convection cooking works Convection CookingHelpful hints for convection cooking Convection baking without preheating Set baking temperature optionalPut food in oven and close the door Convection baking with preheating Set preheat/cooking temperatureSet cooking cycle cooking time Convection Cooking Convection broilingTouch YOU see Start Cooking Special Food SIZE/WT Mode Time Instructions Convenience foods cooking chartConvection cooking with the temperature probe Set desired final food temperature optional Choose temperature probe settingSet convection cooking temperature First Stage Second Stage Food Oven Probe Temp Time Temperature probe convection cooking chartTime or Temp Special NotesVeal First Stage Second Stage Oven Time Probe Food TempHow combination cooking works Combination CookingHelpful hints for combination cooking Set baking/roasting temperature optional Put food in oven and close door Choose settingCombination baking/roasting without preheating Combination baking/roasting with preheating Choose settingCombination Cooking Choose food setting Using Auto CombinationEnter food weight or quantity Choose Auto CombiCombination cooking with the temperature probe Auto combination chartSetting Food QUANTITY/WEIGHT YOU can Cook Set combination cooking temperature Close the door Choose temperature probe settingWhen food reaches desired temperature Temperature probe combination cooking chartFirst Stage Second Stage Oven Probe Food Temp Time Pork Loin 350F Min per lb 165F Cook in microwave Roast Cleaning the metal rack Cleaning the microwave ovenCaring for Your Microwave- Convection Hood Combination Before removing filters Caring for the filtersGrease filters Charcoal filterAfter replacing filters Replacing the cooktop and oven lightsCooktop light Oven light Cooking Guide Reheating chartMicrowave cooking chart Microwave cooking tips Arranging food Using aluminum foil Cooking you should not do in your microwave oven Microwave Combination Convection Material Cookware Cooking Oven cookware guideQuestions Answers Questions and AnswersBefore calling for service If You Need Assistance or ServiceProblem Possible Cause Solution Temperature When usingMicrowave Cooking timesIf you are not satisfied with the action taken If you need serviceSecond WarrantyThrough Fifth Year Limited
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