DeLonghi ESAM4400 manual Problem Cause Solution

15 PROBLEMS THAT CAN BE RESOLVED BEFORE CALLING THE SERVICE CENTER

If the appliance is not working, the causes of the malfunction can be identified and resolved by referring to section 14. If, on the other hand, no message is displayed, run the following checks before calling the servi- ce center.

PROBLEM				CAUSE		SOLUTION
The coffee is not hot			•	The cups have not been preheated.	•	Heat the cups by rinsing them in hot water or leaving them
						for at least 20 minutes on the cup warmer tray on the lid
						(see note 3, section 5).
			•	The infuser is too cold	•	Heat the infuser by pressing the	button before
						making the coffee (fig. 12, see note 3, section 5).
The coffee is not creamy			•	The coffee is ground too coarsely	• Turn the grinding regulator one click counterclockwise (see
enough						section 7).
			•	Wrong type of coffee is being used.	•	Use a type of coffee for espresso coffee makers.
The coffee runs out too			•	The coffee is ground too finely.	• Turn the grinding regulator one click clockwise (see section
slowly.						7).
The coffee runs out too			•	The coffee is ground too coarsely.	•	Turn the grinding regulator one click counterclockwise (see
quickly.						section 7).
The coffee does not come			•	The spout holes are blocked.	•	Scrape off the dry coffee residues with a needle (fig. 24).
out of one of the spouts.
When the steam knob is			•	The holes in the cappuccino frother and	•	Clean the holes in the cappuccino frother and the steam
turned, no steam comes out				steam nozzle are clogged.		nozzle (see section 10 - fig. 23).
of the cappuccino frother
When the	,	or	•	The ground coffee may be blocked in	• Remove the ground coffee inside the funnel using a plastic
				the funnel.		knife (see section 8 - note 5). Then clean the infuser and
, button is pressed, the						the inside of the appliance (see description in section
appliance does not deli-						11.2).
ver coffee, but only water.
When the	button		•	The appliance is not plugged in.	•	Check that the power cable is plugged into the outlet.
is pressed, the appliance
does not turn on.
The infuser	cannot	be	•	The appliance is on. The infuser can	•	Turn the appliance off and remove the infuser (see section
				only be removed if the appliance is off.		11.2). IMPORTANT: the infuser can only be removed if
removed for cleaning.						the appliance is off. Attempting to remove the infuser
						when the appliance is on may cause serious damage.

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