Magnum 6K25 Managed Fiber Switch

Installation and User Guide (04/06)

3.It is useful to include other network equipment models and related hardware, including personal computers, workstations, terminals and printers; plus, the various network media types being used.

4.A record of changes that have been made to your network configuration prior to the occurrence of the problem. Any changes to system administration procedures should all be noted in this record.

6.3Return Material Authorization (RMA) Procedure

All returns for repair must be accompanied by a Return Material Authorization (RMA) number. To obtain an RMA number, please use this URL - https://rma.garrettcom.com/rma/rma_request_noaccount.php to fill out the form. Please have the following information readily available:

Name and phone number of your contact person.

Name of your company / institution

Your shipping address

Product name

Serial Number (or Invoice Number)

Packing List Number (or Sales Order Number)

Date of installation

Failure symptoms, including a full description of the problem.

GarrettCom will carefully test and evaluate all returned products, will repair products that are under warranty at no charge, and will return the warranty-repaired units to the sender with shipping charges prepaid (see Warranty Information, Appendix A, for complete details). However, if the problem or condition causing the return cannot be duplicated by GarrettCom, the unit will be returned as:

No Problem Found.

GarrettCom reserves the right to charge for the testing of non-defective units under warranty. Testing and repair of product that is not under warranty will result in a customer (user) charge.

6.4Shipping and Packaging Information

Should you need to ship the unit back to GarrettCom, please follow these

instructions:

1.Package the unit carefully. It is recommended that you use the original container if available. Units should be wrapped in a "bubble-wrap" plastic sheet or bag for shipping protection. ( You may retain all connectors and this Installation Guide.)

CAUTION: Do not pack the unit in Styrofoam "popcorn" type packing material. This material may cause electro-static shock damage to the unit.

2.Clearly mark the Return Material Authorization (RMA) number on the outside of the shipping container.

3.GarrettCom is not responsible for your return shipping charges.

www . GarrettCom . com

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GarrettCom 6K25 manual Return Material Authorization RMA Procedure, Shipping and Packaging Information, No Problem Found