Mitel 5320 Answering Calls, Using the Auto Answer Feature, Activating Auto Answer, Press SuperKey

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Answering Calls

ACD Agent Guide for the Mitel 5320/5330/5340 IP Phones

Answering Calls

Answering ACD calls is not unlike answering regular calls. When the telephone rings, the indicator beside your Line Select Key flashes.

To answer the call, pick up the handset and begin speaking.

A headset option can be programmed into your system, eliminating the need to pick up the handset. This is helpful in high call traffic situations normally encountered in an ACD environment. To use a headset, refer to ”Using A Headset“. You should also refer to ”Using the Auto Answer Feature“ for high telephone traffic situations.

Using the Auto Answer Feature

You may prefer to answer your calls automatically using the Auto Answer feature, for either handset or headset operation. If Auto Answer is activated, when you receive a call you hear one short ring before being automatically connected to the caller.

Never leave your telephone unattended while the Auto Answer feature is turned on.

Activating Auto Answer

To activate the Auto Answer feature:

1.Press SuperKey.

2.Press No to scroll until AUTO ANSWER? appears on the display.

3.Select Turn On. Auto Answer is now activated and AUTO ANSWER appears on the display.

Deactivating Auto Answer

To deactivate the Auto Answer feature:

1.Press SuperKey.

2.Press No until AUTO ANSWER? appears on the display.

3.Select Turn Off. Auto Answer is deactivated and AUTO ANSWER disappears from the display.

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Contents ACD AGENT GUIDE FOR THE MITEL 5320/5330/5340 IP PHONES COMMUNICATIONS DIRECTOR PLATFORMMITEL ACD Agent Guide for the Mitel 5320/5330/5340 IP Phones WHAT IS AUTOMATIC CALL DISTRIBUTION ACD? ACD AGENT FEATURES AND CAPABILITIESTIPS FOR YOUR COMFORT AND SAFETY ABOUT THIS GUIDETaking a Break from Calls Make Busy Feature Group PresenceVisual Indications Audible IndicationsWhat is Automatic Call Distribution ACD? About this GuideAbout Your Mitel 5320 IP Phone The 5320 IP PhoneAbout Your Mitel 5330/5340 IP Phones The 5330 IP PhoneThe 5340 IP Phone Feature Elements of Your PhoneFunction Ring/Message Indicators For Users on Resilient MCD SystemsMitel Line Interface Module When indicator isTips for Your Comfort and Safety Adjust the viewing angleDont cradle the handset Protect your hearingWhat are Agent Groups? ACD Agent Features and CapabilitiesAbout ACD Agent Hot Desking ACD Express Agents To log in as a traditional agent Logging InTo log in as a hot desk ACD agent or ACD Express agent Displaying Agent Log-In Information Logging Out1. Press SuperKey To log outUsing the Auto Answer Feature To activate the Auto Answer feature 1. Press SuperKeyTo deactivate the Auto Answer feature Answering CallsUsing a Headset Installing a Headset no Feature Control SwitchTo install the headset for your use To return to handset operationHandling Calls with a Headset no Feature Control Switch Installing a Headset with Feature Control SwitchTo answer a call when Auto Answer is disabled To hang upHandling Calls with a Headset with Feature Control Switch Using and Canceling the Work TimerTo mute the headset microphone Taking a Break from Calls Make Busy Feature To activate the Make Busy feature 1. Press SuperkeyTo deactivate the Make Busy feature 1. Press Superkey Activating Make BusyGroup Presence To join an ACD groupTo leave an ACD group To join all ACD groupsAudible Indications Visual IndicationsTo change another group members presence status When You Need To Know Your Groups Queue Status Displaying Queue StatusPersonal Directory Your Extension NumberYour Agent I.D. Number Your User PIN ACD hot desk agents onlyACD Agent Guide for the Mitel 5320/5330/5340 IP Phones
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5330, 5320, 5340 specifications

The Mitel 5330 is a sophisticated IP phone designed to meet the communications needs of modern businesses. Offering a combination of advanced technology and user-friendly features, the Mitel 5330 is ideal for office environments where high-quality communication is essential.

At its core, the Mitel 5330 leverages Voice over Internet Protocol (VoIP) technology, allowing for seamless connectivity over the internet. This technology enhances voice clarity and reduces communication costs by utilizing existing network infrastructure instead of traditional phone systems. The phone utilizes the SIP (Session Initiation Protocol) standard, ensuring interoperability with various VoIP platforms.

One of the standout features of the Mitel 5330 is its extensive display. With a backlit graphical interface, users can easily navigate through menus and access information quickly. The phone typically includes a high-definition color display that enhances visibility, making it convenient for users to manage calls and access features.

The Mitel 5330 is equipped with programmable keys that enhance efficiency, allowing users to create shortcuts for frequently used functions, such as speed dialling or call transfer. This customizability allows employees to tailor the phone to their specific needs, increasing productivity in the workplace.

Additionally, the Mitel 5330 supports a wide range of call management features, including call hold, call forwarding, and three-way calling. These functionalities streamline communication processes, enabling teams to work collaboratively and efficiently. The phone also supports voicemail integration, ensuring that users never miss an important message.

Built-in audio technologies, such as wideband audio and high-definition sound quality, contribute to crystal-clear voice communication, minimizing misunderstandings during calls. Furthermore, the phone often includes a hands-free speakerphone option, enhancing flexibility for users who may need to multitask while conversing.

In terms of connectivity, the Mitel 5330 typically features various ports, including Ethernet connections, allowing for easy integration into existing network setups. Its robust architecture ensures reliability, even in demanding office environments.

Overall, the Mitel 5330 represents a powerful solution for businesses seeking a reliable, feature-rich IP phone. Its combination of advanced technology, user-friendly features, and high call quality makes it an excellent choice for organizations looking to improve their communication capabilities. With its focus on efficiency and performance, the Mitel 5330 can significantly enhance workplace productivity.
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