Mitel 5340 Group Presence, To join an ACD group, To leave an ACD group, To join all ACD groups

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Group Presence

ACD Agent Guide for the Mitel 5320/5330/5340 IP Phones

Group Presence

Group Presence allows members of an ACD Group to make themselves “absent” or “present” in a group. Only members who are present in a group are offered calls to that group.

Users belonging to multiple groups can control their presence in each group separately through the use of feature keys (one for each group), or by dialing a feature access code (FAC) followed by the group number.

Supervisors can also dial a FAC from their phone to change the presence status of an agent.

To join an ACD group:

1.Lift the handset.

2.Do one of the following:

∙Press the Group Presence Feature key to join the group associated with the key.

∙Dial the Group Presence - Join Group feature access code followed by the group directory number.

The LED associated with the key is steady lit when the member is present and off when absent.

To leave an ACD group:

1.Lift the handset.

2.Do one of the following:

∙Press the Group Presence Feature key to join the group associated with the key.

∙Dial the Group Presence - Leave Group feature access code followed by the group directory number.

The LED associated with the key is steady lit when the member is present and off when absent.

To join all ACD groups:

1.Lift the handset (optional on devices that support on-hook dialing).

2.Dial the Group Presence - Join All ACD Groups feature access code.

To leave all ACD groups:

1.Lift the handset (optional on devices that support on-hook dialing).

2.Dial the Group Presence - Join All ACD Groups feature access code.

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Contents COMMUNICATIONS DIRECTOR PLATFORM ACD AGENT GUIDE FOR THE MITEL 5320/5330/5340 IP PHONESMITEL ACD Agent Guide for the Mitel 5320/5330/5340 IP Phones ACD AGENT FEATURES AND CAPABILITIES WHAT IS AUTOMATIC CALL DISTRIBUTION ACD?TIPS FOR YOUR COMFORT AND SAFETY ABOUT THIS GUIDEGroup Presence Taking a Break from Calls Make Busy FeatureVisual Indications Audible IndicationsAbout this Guide What is Automatic Call Distribution ACD?The 5320 IP Phone About Your Mitel 5320 IP PhoneThe 5330 IP Phone About Your Mitel 5330/5340 IP PhonesThe 5340 IP Phone Elements of Your Phone FeatureFunction For Users on Resilient MCD Systems Ring/Message IndicatorsMitel Line Interface Module When indicator isAdjust the viewing angle Tips for Your Comfort and SafetyDont cradle the handset Protect your hearingACD Agent Features and Capabilities What are Agent Groups?About ACD Agent Hot Desking ACD Express Agents Logging In To log in as a traditional agentTo log in as a hot desk ACD agent or ACD Express agent Logging Out Displaying Agent Log-In Information1. Press SuperKey To log outTo activate the Auto Answer feature 1. Press SuperKey Using the Auto Answer FeatureTo deactivate the Auto Answer feature Answering CallsInstalling a Headset no Feature Control Switch Using a HeadsetTo install the headset for your use To return to handset operationInstalling a Headset with Feature Control Switch Handling Calls with a Headset no Feature Control SwitchTo answer a call when Auto Answer is disabled To hang upUsing and Canceling the Work Timer Handling Calls with a Headset with Feature Control SwitchTo mute the headset microphone To activate the Make Busy feature 1. Press Superkey Taking a Break from Calls Make Busy FeatureTo deactivate the Make Busy feature 1. Press Superkey Activating Make BusyTo join an ACD group Group PresenceTo leave an ACD group To join all ACD groupsVisual Indications Audible IndicationsTo change another group members presence status Displaying Queue Status When You Need To Know Your Groups Queue StatusYour Extension Number Personal DirectoryYour Agent I.D. Number Your User PIN ACD hot desk agents onlyACD Agent Guide for the Mitel 5320/5330/5340 IP Phones
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5330, 5320, 5340 specifications

The Mitel 5330 is a sophisticated IP phone designed to meet the communications needs of modern businesses. Offering a combination of advanced technology and user-friendly features, the Mitel 5330 is ideal for office environments where high-quality communication is essential.

At its core, the Mitel 5330 leverages Voice over Internet Protocol (VoIP) technology, allowing for seamless connectivity over the internet. This technology enhances voice clarity and reduces communication costs by utilizing existing network infrastructure instead of traditional phone systems. The phone utilizes the SIP (Session Initiation Protocol) standard, ensuring interoperability with various VoIP platforms.

One of the standout features of the Mitel 5330 is its extensive display. With a backlit graphical interface, users can easily navigate through menus and access information quickly. The phone typically includes a high-definition color display that enhances visibility, making it convenient for users to manage calls and access features.

The Mitel 5330 is equipped with programmable keys that enhance efficiency, allowing users to create shortcuts for frequently used functions, such as speed dialling or call transfer. This customizability allows employees to tailor the phone to their specific needs, increasing productivity in the workplace.

Additionally, the Mitel 5330 supports a wide range of call management features, including call hold, call forwarding, and three-way calling. These functionalities streamline communication processes, enabling teams to work collaboratively and efficiently. The phone also supports voicemail integration, ensuring that users never miss an important message.

Built-in audio technologies, such as wideband audio and high-definition sound quality, contribute to crystal-clear voice communication, minimizing misunderstandings during calls. Furthermore, the phone often includes a hands-free speakerphone option, enhancing flexibility for users who may need to multitask while conversing.

In terms of connectivity, the Mitel 5330 typically features various ports, including Ethernet connections, allowing for easy integration into existing network setups. Its robust architecture ensures reliability, even in demanding office environments.

Overall, the Mitel 5330 represents a powerful solution for businesses seeking a reliable, feature-rich IP phone. Its combination of advanced technology, user-friendly features, and high call quality makes it an excellent choice for organizations looking to improve their communication capabilities. With its focus on efficiency and performance, the Mitel 5330 can significantly enhance workplace productivity.
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