Mitel 5340, 5330 manual About Your Mitel 5320 IP Phone, The 5320 IP Phone

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About Your Mitel 5320 IP Phone

ACD Agent Guide for the Mitel 5320/5330/5340 IP Phones

About Your Mitel 5320 IP Phone

The Mitel® 5320 IP Phone is full-feature, dual port, dual mode enterprise-class telephone that provides voice communication over an IP network. It features a large graphics display

(160 x 320) and self-labeling keys. The 5320 IP Phone offers seven programmable multi-function keys for one-touch feature access. It provides ten fixed feature keys for convenient access to features such as Conferencing, Redial, and many customizable user settings as well as navigational keys to access various screens and application layers. The 5320 also features a Mitel Unified Communicator® (UC) Express application, which is a PC-based desktop programming tool that allows you to easily configure your phone from your Personal Computer (PC).

The 5320 IP Phone supports Mitel Call Control (MiNet) protocol and session initiated protocols (SIP). It also supports Hot Desking and Clustered Hot Desking as well as Resiliency. The 5320 phone is ideal for executives and managers, and can be used as an ACD Agent or Supervisor Phone, as well as a Teleworker Phone.

The 5320 IP Phone

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Contents COMMUNICATIONS DIRECTOR PLATFORM ACD AGENT GUIDE FOR THE MITEL 5320/5330/5340 IP PHONESMITEL ACD Agent Guide for the Mitel 5320/5330/5340 IP Phones TIPS FOR YOUR COMFORT AND SAFETY WHAT IS AUTOMATIC CALL DISTRIBUTION ACD?ACD AGENT FEATURES AND CAPABILITIES ABOUT THIS GUIDEVisual Indications Taking a Break from Calls Make Busy FeatureGroup Presence Audible IndicationsWhat is Automatic Call Distribution ACD? About this GuideAbout Your Mitel 5320 IP Phone The 5320 IP PhoneAbout Your Mitel 5330/5340 IP Phones The 5330 IP PhoneThe 5340 IP Phone Elements of Your Phone FeatureFunction Mitel Line Interface Module Ring/Message IndicatorsFor Users on Resilient MCD Systems When indicator isDont cradle the handset Tips for Your Comfort and SafetyAdjust the viewing angle Protect your hearingACD Agent Features and Capabilities What are Agent Groups?About ACD Agent Hot Desking ACD Express Agents Logging In To log in as a traditional agentTo log in as a hot desk ACD agent or ACD Express agent 1. Press SuperKey Displaying Agent Log-In InformationLogging Out To log outTo deactivate the Auto Answer feature Using the Auto Answer FeatureTo activate the Auto Answer feature 1. Press SuperKey Answering CallsTo install the headset for your use Using a HeadsetInstalling a Headset no Feature Control Switch To return to handset operationTo answer a call when Auto Answer is disabled Handling Calls with a Headset no Feature Control SwitchInstalling a Headset with Feature Control Switch To hang upUsing and Canceling the Work Timer Handling Calls with a Headset with Feature Control SwitchTo mute the headset microphone To deactivate the Make Busy feature 1. Press Superkey Taking a Break from Calls Make Busy FeatureTo activate the Make Busy feature 1. Press Superkey Activating Make BusyTo leave an ACD group Group PresenceTo join an ACD group To join all ACD groupsVisual Indications Audible IndicationsTo change another group members presence status When You Need To Know Your Groups Queue Status Displaying Queue StatusYour Agent I.D. Number Personal DirectoryYour Extension Number Your User PIN ACD hot desk agents onlyACD Agent Guide for the Mitel 5320/5330/5340 IP Phones
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5330, 5320, 5340 specifications

The Mitel 5330 is a sophisticated IP phone designed to meet the communications needs of modern businesses. Offering a combination of advanced technology and user-friendly features, the Mitel 5330 is ideal for office environments where high-quality communication is essential.

At its core, the Mitel 5330 leverages Voice over Internet Protocol (VoIP) technology, allowing for seamless connectivity over the internet. This technology enhances voice clarity and reduces communication costs by utilizing existing network infrastructure instead of traditional phone systems. The phone utilizes the SIP (Session Initiation Protocol) standard, ensuring interoperability with various VoIP platforms.

One of the standout features of the Mitel 5330 is its extensive display. With a backlit graphical interface, users can easily navigate through menus and access information quickly. The phone typically includes a high-definition color display that enhances visibility, making it convenient for users to manage calls and access features.

The Mitel 5330 is equipped with programmable keys that enhance efficiency, allowing users to create shortcuts for frequently used functions, such as speed dialling or call transfer. This customizability allows employees to tailor the phone to their specific needs, increasing productivity in the workplace.

Additionally, the Mitel 5330 supports a wide range of call management features, including call hold, call forwarding, and three-way calling. These functionalities streamline communication processes, enabling teams to work collaboratively and efficiently. The phone also supports voicemail integration, ensuring that users never miss an important message.

Built-in audio technologies, such as wideband audio and high-definition sound quality, contribute to crystal-clear voice communication, minimizing misunderstandings during calls. Furthermore, the phone often includes a hands-free speakerphone option, enhancing flexibility for users who may need to multitask while conversing.

In terms of connectivity, the Mitel 5330 typically features various ports, including Ethernet connections, allowing for easy integration into existing network setups. Its robust architecture ensures reliability, even in demanding office environments.

Overall, the Mitel 5330 represents a powerful solution for businesses seeking a reliable, feature-rich IP phone. Its combination of advanced technology, user-friendly features, and high call quality makes it an excellent choice for organizations looking to improve their communication capabilities. With its focus on efficiency and performance, the Mitel 5330 can significantly enhance workplace productivity.