Mitel 5330, 5340, 5320 manual Using a Headset, Installing a Headset no Feature Control Switch

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Using a Headset

ACD Agent Guide for the Mitel 5320/5330/5340 IP Phones

Using a Headset

Note: Your system administrator may have enabled full-time headset operation on your telephone. Telephones with full-time headset operation enabled must be operated only with headsets.

Telephones that are not programmed for full-time headset operation should be programmed with a Headset feature key to allow you to switch between handset and amplified headset (no feature control switch) operation.

Switching between handset and headset mode when using a Headset with Feature Control Switch can be accomplished by connecting or disconnecting the headset at the quick-disconnect plug on the headset cord, but you should also disable headset operation if the handset will be used for an extended period of time.

A headset can be used either in regular answer mode or with the Auto Answer feature programmed.

Most headsets are installed using the same jack that the handset plugs into. Mitel Networks Headsets with Feature Control Switch (PN 9132-800-500-NA/ 9132-800-501-NA) plugs into the dedicated headset jack (the jack nearest the front of the set).

Installing a Headset (no Feature Control Switch)

To install the headset for your use

1.When the telephone is not in use, lift the handset from the cradle and carefully turn the set upside down.

2.Unplug the handset cord where it connects to the telephone.

3.Plug in the headset cord in the same place.

4.Set the telephone upright and press the Headset feature key.

5.Store your handset in a safe place.

To return to handset operation

1.When the telephone is not in use, lift the handset from the cradle and carefully turn the set upside down.

2.Unplug the headset cord where it connects to the telephone.

3.Plug in the handset cord in the same place.

4.Set the telephone upright and return the handset to the cradle.

5.Press the Headset feature key.

6.Store your headset in a safe place.

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Contents MITEL COMMUNICATIONS DIRECTOR PLATFORMACD AGENT GUIDE FOR THE MITEL 5320/5330/5340 IP PHONES ACD Agent Guide for the Mitel 5320/5330/5340 IP Phones ACD AGENT FEATURES AND CAPABILITIES WHAT IS AUTOMATIC CALL DISTRIBUTION ACD?TIPS FOR YOUR COMFORT AND SAFETY ABOUT THIS GUIDEGroup Presence Taking a Break from Calls Make Busy FeatureVisual Indications Audible IndicationsAbout this Guide What is Automatic Call Distribution ACD?The 5320 IP Phone About Your Mitel 5320 IP PhoneThe 5330 IP Phone About Your Mitel 5330/5340 IP PhonesThe 5340 IP Phone Function Elements of Your PhoneFeature For Users on Resilient MCD Systems Ring/Message IndicatorsMitel Line Interface Module When indicator isAdjust the viewing angle Tips for Your Comfort and SafetyDont cradle the handset Protect your hearingAbout ACD Agent Hot Desking ACD Agent Features and CapabilitiesWhat are Agent Groups? ACD Express Agents To log in as a hot desk ACD agent or ACD Express agent Logging InTo log in as a traditional agent Logging Out Displaying Agent Log-In Information1. Press SuperKey To log outTo activate the Auto Answer feature 1. Press SuperKey Using the Auto Answer FeatureTo deactivate the Auto Answer feature Answering CallsInstalling a Headset no Feature Control Switch Using a HeadsetTo install the headset for your use To return to handset operationInstalling a Headset with Feature Control Switch Handling Calls with a Headset no Feature Control SwitchTo answer a call when Auto Answer is disabled To hang upTo mute the headset microphone Using and Canceling the Work TimerHandling Calls with a Headset with Feature Control Switch To activate the Make Busy feature 1. Press Superkey Taking a Break from Calls Make Busy FeatureTo deactivate the Make Busy feature 1. Press Superkey Activating Make BusyTo join an ACD group Group PresenceTo leave an ACD group To join all ACD groupsTo change another group members presence status Visual IndicationsAudible Indications Displaying Queue Status When You Need To Know Your Groups Queue StatusYour Extension Number Personal DirectoryYour Agent I.D. Number Your User PIN ACD hot desk agents onlyACD Agent Guide for the Mitel 5320/5330/5340 IP Phones
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5330, 5320, 5340 specifications

The Mitel 5330 is a sophisticated IP phone designed to meet the communications needs of modern businesses. Offering a combination of advanced technology and user-friendly features, the Mitel 5330 is ideal for office environments where high-quality communication is essential.

At its core, the Mitel 5330 leverages Voice over Internet Protocol (VoIP) technology, allowing for seamless connectivity over the internet. This technology enhances voice clarity and reduces communication costs by utilizing existing network infrastructure instead of traditional phone systems. The phone utilizes the SIP (Session Initiation Protocol) standard, ensuring interoperability with various VoIP platforms.

One of the standout features of the Mitel 5330 is its extensive display. With a backlit graphical interface, users can easily navigate through menus and access information quickly. The phone typically includes a high-definition color display that enhances visibility, making it convenient for users to manage calls and access features.

The Mitel 5330 is equipped with programmable keys that enhance efficiency, allowing users to create shortcuts for frequently used functions, such as speed dialling or call transfer. This customizability allows employees to tailor the phone to their specific needs, increasing productivity in the workplace.

Additionally, the Mitel 5330 supports a wide range of call management features, including call hold, call forwarding, and three-way calling. These functionalities streamline communication processes, enabling teams to work collaboratively and efficiently. The phone also supports voicemail integration, ensuring that users never miss an important message.

Built-in audio technologies, such as wideband audio and high-definition sound quality, contribute to crystal-clear voice communication, minimizing misunderstandings during calls. Furthermore, the phone often includes a hands-free speakerphone option, enhancing flexibility for users who may need to multitask while conversing.

In terms of connectivity, the Mitel 5330 typically features various ports, including Ethernet connections, allowing for easy integration into existing network setups. Its robust architecture ensures reliability, even in demanding office environments.

Overall, the Mitel 5330 represents a powerful solution for businesses seeking a reliable, feature-rich IP phone. Its combination of advanced technology, user-friendly features, and high call quality makes it an excellent choice for organizations looking to improve their communication capabilities. With its focus on efficiency and performance, the Mitel 5330 can significantly enhance workplace productivity.
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