Mitel 5330, 5340, 5320 Displaying Queue Status, When You Need To Know Your Groups Queue Status

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Displaying Queue Status

ACD Agent Guide for the Mitel 5320/5330/5340 IP Phones

Displaying Queue Status

Agents may access the following queue-status information about their Group:

the number of active Agents in the Group

the number of calls waiting for the Group (queue)

the length of time that the longest call has been waiting for the Group.

Note: Agents in the Logged Out, Do Not Disturb, or Make Busy states are not considered active Agents for the purpose of Queue Status.

When You Need To Know Your Group's Queue Status

If your set is programmed with a Generic Group Queue Status Feature Key, press the key.

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Contents MITEL COMMUNICATIONS DIRECTOR PLATFORMACD AGENT GUIDE FOR THE MITEL 5320/5330/5340 IP PHONES ACD Agent Guide for the Mitel 5320/5330/5340 IP Phones ABOUT THIS GUIDE WHAT IS AUTOMATIC CALL DISTRIBUTION ACD?ACD AGENT FEATURES AND CAPABILITIES TIPS FOR YOUR COMFORT AND SAFETYAudible Indications Taking a Break from Calls Make Busy FeatureGroup Presence Visual IndicationsAbout this Guide What is Automatic Call Distribution ACD?The 5320 IP Phone About Your Mitel 5320 IP PhoneThe 5330 IP Phone About Your Mitel 5330/5340 IP PhonesThe 5340 IP Phone Function Elements of Your PhoneFeature When indicator is Ring/Message IndicatorsFor Users on Resilient MCD Systems Mitel Line Interface ModuleProtect your hearing Tips for Your Comfort and SafetyAdjust the viewing angle Dont cradle the handsetAbout ACD Agent Hot Desking ACD Agent Features and CapabilitiesWhat are Agent Groups? ACD Express Agents To log in as a hot desk ACD agent or ACD Express agent Logging InTo log in as a traditional agent To log out Displaying Agent Log-In InformationLogging Out 1. Press SuperKeyAnswering Calls Using the Auto Answer FeatureTo activate the Auto Answer feature 1. Press SuperKey To deactivate the Auto Answer featureTo return to handset operation Using a HeadsetInstalling a Headset no Feature Control Switch To install the headset for your useTo hang up Handling Calls with a Headset no Feature Control SwitchInstalling a Headset with Feature Control Switch To answer a call when Auto Answer is disabledTo mute the headset microphone Using and Canceling the Work TimerHandling Calls with a Headset with Feature Control Switch Activating Make Busy Taking a Break from Calls Make Busy FeatureTo activate the Make Busy feature 1. Press Superkey To deactivate the Make Busy feature 1. Press SuperkeyTo join all ACD groups Group PresenceTo join an ACD group To leave an ACD groupTo change another group members presence status Visual IndicationsAudible Indications Displaying Queue Status When You Need To Know Your Groups Queue StatusYour User PIN ACD hot desk agents only Personal DirectoryYour Extension Number Your Agent I.D. NumberACD Agent Guide for the Mitel 5320/5330/5340 IP Phones
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5330, 5320, 5340 specifications

The Mitel 5330 is a sophisticated IP phone designed to meet the communications needs of modern businesses. Offering a combination of advanced technology and user-friendly features, the Mitel 5330 is ideal for office environments where high-quality communication is essential.

At its core, the Mitel 5330 leverages Voice over Internet Protocol (VoIP) technology, allowing for seamless connectivity over the internet. This technology enhances voice clarity and reduces communication costs by utilizing existing network infrastructure instead of traditional phone systems. The phone utilizes the SIP (Session Initiation Protocol) standard, ensuring interoperability with various VoIP platforms.

One of the standout features of the Mitel 5330 is its extensive display. With a backlit graphical interface, users can easily navigate through menus and access information quickly. The phone typically includes a high-definition color display that enhances visibility, making it convenient for users to manage calls and access features.

The Mitel 5330 is equipped with programmable keys that enhance efficiency, allowing users to create shortcuts for frequently used functions, such as speed dialling or call transfer. This customizability allows employees to tailor the phone to their specific needs, increasing productivity in the workplace.

Additionally, the Mitel 5330 supports a wide range of call management features, including call hold, call forwarding, and three-way calling. These functionalities streamline communication processes, enabling teams to work collaboratively and efficiently. The phone also supports voicemail integration, ensuring that users never miss an important message.

Built-in audio technologies, such as wideband audio and high-definition sound quality, contribute to crystal-clear voice communication, minimizing misunderstandings during calls. Furthermore, the phone often includes a hands-free speakerphone option, enhancing flexibility for users who may need to multitask while conversing.

In terms of connectivity, the Mitel 5330 typically features various ports, including Ethernet connections, allowing for easy integration into existing network setups. Its robust architecture ensures reliability, even in demanding office environments.

Overall, the Mitel 5330 represents a powerful solution for businesses seeking a reliable, feature-rich IP phone. Its combination of advanced technology, user-friendly features, and high call quality makes it an excellent choice for organizations looking to improve their communication capabilities. With its focus on efficiency and performance, the Mitel 5330 can significantly enhance workplace productivity.