Mitel 5320, 5340 Using and Canceling the Work Timer, To mute the headset microphone, To hang up

Page 19
Handling Calls with a Headset (with Feature Control Switch):

ACD Agent Guide for the Mitel 5320/5330/5340 IP Phones

Handling Calls with a Headset (with Feature Control Switch):

To answer a call (when Auto Answer is disabled):

∙Press the flashing Line Select key -or-

Quickly press and release the Feature Control Switch.

To mute the headset microphone:

∙Press and hold the Feature Control Switch.

To hang up:

∙Press To mute the headset microphone: -or-

Quickly press and release the Feature Control Switch.

Using and Canceling the Work Timer

The Work Timer provides a delay after each ACD call, before the next call is directed to you. This gives you a certain amount of time to compete any work generated by the previous call.

The Work Timer is automatic and you are not required to perform any procedures to activate it. The length of time provided by the timer varies from 0 to 600 seconds, and is programmed only by the System Administrator.

Work Timers apply to ACD Agents and ACD calls only. Other calls to and from your set do not activate a Work Timer. If the Make Busy or Do Not Disturb features are activated at your telephone, the Timer is cancelled for that call.

Once you terminate an ACD call, WORK TIMER appears on the display for the duration of the Work Timer period. When the Work Timer expires, WORK TIMER disappears from the display and you are ready to take another call.

You have the option of canceling the Work Timer and accepting another call before the Timer expires. Cancellation of the Timer affects only the next ACD call.

To cancel the Work Timer, press the Using and Canceling the Work Timer key. Your set displays the normal screen and is now available for the next ACD call.

15

Page 18 Page 20
Image 19
Page 18 Page 20
Contents ACD AGENT GUIDE FOR THE MITEL 5320/5330/5340 IP PHONES COMMUNICATIONS DIRECTOR PLATFORMMITEL ACD Agent Guide for the Mitel 5320/5330/5340 IP Phones ABOUT THIS GUIDE WHAT IS AUTOMATIC CALL DISTRIBUTION ACD?ACD AGENT FEATURES AND CAPABILITIES TIPS FOR YOUR COMFORT AND SAFETYAudible Indications Taking a Break from Calls Make Busy FeatureGroup Presence Visual IndicationsAbout this Guide What is Automatic Call Distribution ACD?The 5320 IP Phone About Your Mitel 5320 IP PhoneThe 5330 IP Phone About Your Mitel 5330/5340 IP PhonesThe 5340 IP Phone Feature Elements of Your PhoneFunction When indicator is Ring/Message IndicatorsFor Users on Resilient MCD Systems Mitel Line Interface ModuleProtect your hearing Tips for Your Comfort and SafetyAdjust the viewing angle Dont cradle the handsetWhat are Agent Groups? ACD Agent Features and CapabilitiesAbout ACD Agent Hot Desking ACD Express Agents To log in as a traditional agent Logging InTo log in as a hot desk ACD agent or ACD Express agent To log out Displaying Agent Log-In InformationLogging Out 1. Press SuperKeyAnswering Calls Using the Auto Answer FeatureTo activate the Auto Answer feature 1. Press SuperKey To deactivate the Auto Answer featureTo return to handset operation Using a HeadsetInstalling a Headset no Feature Control Switch To install the headset for your useTo hang up Handling Calls with a Headset no Feature Control SwitchInstalling a Headset with Feature Control Switch To answer a call when Auto Answer is disabledHandling Calls with a Headset with Feature Control Switch Using and Canceling the Work TimerTo mute the headset microphone Activating Make Busy Taking a Break from Calls Make Busy FeatureTo activate the Make Busy feature 1. Press Superkey To deactivate the Make Busy feature 1. Press SuperkeyTo join all ACD groups Group PresenceTo join an ACD group To leave an ACD groupAudible Indications Visual IndicationsTo change another group members presence status Displaying Queue Status When You Need To Know Your Groups Queue StatusYour User PIN ACD hot desk agents only Personal DirectoryYour Extension Number Your Agent I.D. NumberACD Agent Guide for the Mitel 5320/5330/5340 IP Phones
Related manuals
Manual 115 pages 204 b Manual 97 pages 48.5 Kb Manual 54 pages 38.29 Kb Manual 58 pages 63.27 Kb Manual 66 pages 35.7 Kb Manual 1 pages 6.54 Kb Manual 60 pages 19.02 Kb Manual 1 pages 59.96 Kb Manual 58 pages 24.73 Kb

5330, 5320, 5340 specifications

The Mitel 5330 is a sophisticated IP phone designed to meet the communications needs of modern businesses. Offering a combination of advanced technology and user-friendly features, the Mitel 5330 is ideal for office environments where high-quality communication is essential.

At its core, the Mitel 5330 leverages Voice over Internet Protocol (VoIP) technology, allowing for seamless connectivity over the internet. This technology enhances voice clarity and reduces communication costs by utilizing existing network infrastructure instead of traditional phone systems. The phone utilizes the SIP (Session Initiation Protocol) standard, ensuring interoperability with various VoIP platforms.

One of the standout features of the Mitel 5330 is its extensive display. With a backlit graphical interface, users can easily navigate through menus and access information quickly. The phone typically includes a high-definition color display that enhances visibility, making it convenient for users to manage calls and access features.

The Mitel 5330 is equipped with programmable keys that enhance efficiency, allowing users to create shortcuts for frequently used functions, such as speed dialling or call transfer. This customizability allows employees to tailor the phone to their specific needs, increasing productivity in the workplace.

Additionally, the Mitel 5330 supports a wide range of call management features, including call hold, call forwarding, and three-way calling. These functionalities streamline communication processes, enabling teams to work collaboratively and efficiently. The phone also supports voicemail integration, ensuring that users never miss an important message.

Built-in audio technologies, such as wideband audio and high-definition sound quality, contribute to crystal-clear voice communication, minimizing misunderstandings during calls. Furthermore, the phone often includes a hands-free speakerphone option, enhancing flexibility for users who may need to multitask while conversing.

In terms of connectivity, the Mitel 5330 typically features various ports, including Ethernet connections, allowing for easy integration into existing network setups. Its robust architecture ensures reliability, even in demanding office environments.

Overall, the Mitel 5330 represents a powerful solution for businesses seeking a reliable, feature-rich IP phone. Its combination of advanced technology, user-friendly features, and high call quality makes it an excellent choice for organizations looking to improve their communication capabilities. With its focus on efficiency and performance, the Mitel 5330 can significantly enhance workplace productivity.
Top Page Image Contents