Mitel 5340, 5320 What Is Automatic Call Distribution Acd?, Acd Agent Features And Capabilities

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ABOUT THIS GUIDE

 

Table of Contents

ABOUT THIS GUIDE

1

WHAT IS AUTOMATIC CALL DISTRIBUTION (ACD)?

1

ABOUT YOUR MITEL 5320 IP PHONE

2

ABOUT YOUR MITEL 5330/5340 IP PHONES

3

Elements of Your Phone

5

Ring/Message Indicators

6

For Users on Resilient MCD Systems

6

Mitel Line Interface Module

6

TIPS FOR YOUR COMFORT AND SAFETY

7

Don't cradle the handset!

7

Protect your hearing

7

Adjust the viewing angle

7

ACD AGENT FEATURES AND CAPABILITIES

8

What are Agent Groups?

8

About ACD Agent Hot Desking

8

ACD Express Agents

9

Logging In

10

Displaying Agent Log-In Information

11

Logging Out

11

Answering Calls

12

Using the Auto Answer Feature

12

Activating Auto Answer

12

Deactivating Auto Answer

12

Using a Headset

13

Installing a Headset (no Feature Control Switch)

13

Handling Calls with a Headset (no Feature Control Switch):

14

Installing a Headset with Feature Control Switch

14

Handling Calls with a Headset (with Feature Control Switch):

15

Using and Canceling the Work Timer

15

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Contents COMMUNICATIONS DIRECTOR PLATFORM ACD AGENT GUIDE FOR THE MITEL 5320/5330/5340 IP PHONESMITEL ACD Agent Guide for the Mitel 5320/5330/5340 IP Phones ABOUT THIS GUIDE WHAT IS AUTOMATIC CALL DISTRIBUTION ACD?ACD AGENT FEATURES AND CAPABILITIES TIPS FOR YOUR COMFORT AND SAFETYAudible Indications Taking a Break from Calls Make Busy FeatureGroup Presence Visual IndicationsAbout this Guide What is Automatic Call Distribution ACD?The 5320 IP Phone About Your Mitel 5320 IP PhoneThe 5330 IP Phone About Your Mitel 5330/5340 IP PhonesThe 5340 IP Phone Elements of Your Phone FeatureFunction When indicator is Ring/Message IndicatorsFor Users on Resilient MCD Systems Mitel Line Interface ModuleProtect your hearing Tips for Your Comfort and SafetyAdjust the viewing angle Dont cradle the handsetACD Agent Features and Capabilities What are Agent Groups?About ACD Agent Hot Desking ACD Express Agents Logging In To log in as a traditional agentTo log in as a hot desk ACD agent or ACD Express agent To log out Displaying Agent Log-In InformationLogging Out 1. Press SuperKeyAnswering Calls Using the Auto Answer FeatureTo activate the Auto Answer feature 1. Press SuperKey To deactivate the Auto Answer featureTo return to handset operation Using a HeadsetInstalling a Headset no Feature Control Switch To install the headset for your useTo hang up Handling Calls with a Headset no Feature Control SwitchInstalling a Headset with Feature Control Switch To answer a call when Auto Answer is disabledUsing and Canceling the Work Timer Handling Calls with a Headset with Feature Control SwitchTo mute the headset microphone Activating Make Busy Taking a Break from Calls Make Busy FeatureTo activate the Make Busy feature 1. Press Superkey To deactivate the Make Busy feature 1. Press SuperkeyTo join all ACD groups Group PresenceTo join an ACD group To leave an ACD groupVisual Indications Audible IndicationsTo change another group members presence status Displaying Queue Status When You Need To Know Your Groups Queue StatusYour User PIN ACD hot desk agents only Personal DirectoryYour Extension Number Your Agent I.D. NumberACD Agent Guide for the Mitel 5320/5330/5340 IP Phones
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5330, 5320, 5340 specifications

The Mitel 5330 is a sophisticated IP phone designed to meet the communications needs of modern businesses. Offering a combination of advanced technology and user-friendly features, the Mitel 5330 is ideal for office environments where high-quality communication is essential.

At its core, the Mitel 5330 leverages Voice over Internet Protocol (VoIP) technology, allowing for seamless connectivity over the internet. This technology enhances voice clarity and reduces communication costs by utilizing existing network infrastructure instead of traditional phone systems. The phone utilizes the SIP (Session Initiation Protocol) standard, ensuring interoperability with various VoIP platforms.

One of the standout features of the Mitel 5330 is its extensive display. With a backlit graphical interface, users can easily navigate through menus and access information quickly. The phone typically includes a high-definition color display that enhances visibility, making it convenient for users to manage calls and access features.

The Mitel 5330 is equipped with programmable keys that enhance efficiency, allowing users to create shortcuts for frequently used functions, such as speed dialling or call transfer. This customizability allows employees to tailor the phone to their specific needs, increasing productivity in the workplace.

Additionally, the Mitel 5330 supports a wide range of call management features, including call hold, call forwarding, and three-way calling. These functionalities streamline communication processes, enabling teams to work collaboratively and efficiently. The phone also supports voicemail integration, ensuring that users never miss an important message.

Built-in audio technologies, such as wideband audio and high-definition sound quality, contribute to crystal-clear voice communication, minimizing misunderstandings during calls. Furthermore, the phone often includes a hands-free speakerphone option, enhancing flexibility for users who may need to multitask while conversing.

In terms of connectivity, the Mitel 5330 typically features various ports, including Ethernet connections, allowing for easy integration into existing network setups. Its robust architecture ensures reliability, even in demanding office environments.

Overall, the Mitel 5330 represents a powerful solution for businesses seeking a reliable, feature-rich IP phone. Its combination of advanced technology, user-friendly features, and high call quality makes it an excellent choice for organizations looking to improve their communication capabilities. With its focus on efficiency and performance, the Mitel 5330 can significantly enhance workplace productivity.