Mitel Explore the 5540 IP Console Manual & Call Forwarding Features
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About the Console

Each key in the bottom row has a lamp that indicates the status of a call or feature. For example, when you use a Hold key to place a call on hold, the lamp above the key lights.

Use this key…

When you want to…

 

 

Function

activate softkeys (explained in the next section), which are used for operations such

 

as setting the console date and time and switching the console to Night Service.

 

 

Trunk Group

see which trunk groups are busy.

 

 

Cancel

clear misdialed information.

 

 

Set Page

page extension users using their telephone speakers.

 

 

Release

disconnect or transfer calls.

 

 

Page

make an announcement over the paging system.

 

 

Block

restrict selected extensions/guest rooms from calling

 

each other.

 

 

Hold

place calls to the console on hold. Hold 1 through 3 are direct holds. Pressing

 

Hold 1, Hold 2, or Hold 3 places a call on hold at that location. Pressing Hold 4+

 

accesses five additional hold slots.

 

 

Answer

answer incoming calls to the console on a “first-come, first- served” basis.

 

 

Softkeys

Softkeys have functions that change depending on the state of the call you are handling or the feature you are using. For example, when you call a busy extension the display will show the softkey functions that are available for handling the call. One of these functions is Override, another is Msg Waiting.

The [F1> to [F0> labels on the display correspond to the [F1> to [F0> keys on the consoles. To use a softkey function, press the [F1> to [F0> key that corresponds to the display label for that function.

Console Display

During call handling, the upper two lines identify the SOURCE or calling party [SRC] and the DESTINATION or called party [DST].

The two lower lines, labeled [F1> to [F0>, show the current softkey labels. For example, if [F8> is labeled [Override], pressing [F8> lets you override a busy extension’s conversation. At another time, the same key, [F8>, could be labeled [Night 1]. Now, pressing [F8> places the console in Night 1 operation.

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Contents IP Console Page Iii Table of ContentsPlacing Calls Using System Functions Mitel 5540 IP Console User Guide ReferenceGetting Started Mitel 5540 IP Console User Guide Introduction Using this GuideConventions IntroductionBefore you begin About the ConsoleConsole Components About the Console Corded Handset and Headset PortsFixed Keys Dialpad keysConsole Display SoftkeysAdjusting the Ringer Volume Adjusting the ConsoleAdjusting the Handset and Headset Receiver Volume Adjusting the Contrast ControlSwitching to Night/Day Service Adjusting the Display BrightnessTurning the Console Bell Ringer Off/On Changing the Attendant Present/Absent Status Setting the Console LanguageProgramming Firmkeys Press Function Press Att Function Press LanguagePress Function Press Att Function Press Firmkeys To program FirmkeysPress Save Connecting the Cordless Headset Using a Cordless Headset with the ConsoleUsing a Cordless Headset with the Console Using the Cordless Headset for Operational ModeUsing the Cordless Headset for Training Mode Making Calls Using a Cordless Headset Answering Calls Using a Cordless HeadsetPowering the Console Guidelines for Cordless Headset OperationMitel 5540 IP Console User Guide Call Handling Mitel 5540 IP Console User Guide New Call Indication Answering CallsAnswering Calls Recall Redial Ldn 1, Ldn 2, ... Ldn 6 in positions F2-F7Transferring Calls When Multiple Calls are WaitingMisdialed Numbers To transfer a callPlacing a Call on Hold Placing CallsReaching an Extension with an Advisory Message Placing CallsHold Recall To access the five Hold slots available on the softkeysTo retrieve a call on hold To retrieve a call at a softkey Hold slotSetting up Conferences and Call Splitting Setting up Conferences and Call SplittingStacked Hold Answering Intercepts to the Console Answering RecallsTo answer a No Answer recall Press Answer or RecallPA Paging Paging from the ConsolePaging from the Console To page someone to pick up a call on hold at the consoleCall Park Extension PagingPress Set Placing Ringing or Paging Intercom Calls Setting and Canceling Do Not Disturb on an ExtensionPlacing Ringing or Paging Intercom Calls Press ReleaseOverriding Busy or Do Not Disturb Setting and Canceling Message Waiting on an ExtensionRedialing the Last Number Press RedialPhonebook PhonebookTo use Phonebook to look up an extension user Press LookupTo set up a serial call while connected to an outside call Setting up a Serial CallPress Serial Call Answering a Call with Night Service Enabled Using Tone SignalingFlashing on Trunks Multiple Console Operation Using Directed Call PickupLast Call Retrieve Inter-Console Calls and TransfersCentralized Attendant Service CAS Centralized Attendant Service CASVoice mail Mitel 5540 IP Console User Guide Using System Functions Mitel 5540 IP Console User Guide Viewing System Alarm Information Viewing System Alarm InformationTo read an alarm message Press FunctionEmergency Call Notification and Cordless Headsets Viewing 911 Call AlarmsTo read a 911 Emergency Call alarm message Setting System Date and Time Setting System Date and TimePress Function Press Att Function Press Date/Time Press Set TimeCanceling Do Not Disturb Canceling Call ForwardingTo set or cancel Call Forwarding on an extension Displaying the Console Identity Displaying the Console IdentityPress Function Press Identity Mitel 5540 IP Console User Guide Using Extension Functions Mitel 5540 IP Console User Guide Viewing Extension Status Setting/Canceling Call ForwardingSetting/Clearing Message Waiting Setting/Canceling Do Not DisturbPressEnter Press No Disturb To set or clear Message Waiting on an extensionClearing All Features Setting/Clearing Advisory MessagesSetting/Clearing Advisory Messages Press Set Up MsgPress Enter Press Clear Feat Press Exit Taking an Extension Out of ServiceTo busy out an extension Press Enter Press Busy RtsUsing Trunk Functions Mitel 5540 IP Console User Guide Viewing Trunk Group Busy Status Viewing Trunk StatusTo check the status of trunk groups To view a trunk group by specifying the trunk access codePress Trunk Groups To view the status information of a specific trunk groupTaking a Trunk Out of Service Accessing Specific TrunksAccessing Specific Trunks Press Att AccessMitel 5540 IP Console User Guide Hotel/Motel Features Mitel 5540 IP Console User Guide Displaying and Changing Room Data Displaying and Changing Room DataTo display or change data for a room To list all rooms by occupancy and condition status Listing/Counting Rooms by Occupancy and Condition StatusChanging Room Occupancy and Condition Status Changing Room Occupancy and Condition StatusTo change a room’s occupancy and condition status Press StatusChecking-In/Checking-Out Setting/Canceling Wake-up CallsTo check in or check out a guest Press Check-in or Check-out Press Enter Press ExitSetting Room Call Restrictions Setting Room Call RestrictionsBlocking Room-to-Room Calls Press Enter Press Wake-UpDisplaying/Clearing a Message Register Monitoring Guest RoomsPrinting Reports Printing ReportsTo print a report Mitel 5540 IP Console User Guide Reference Mitel 5540 IP Console User Guide Telephone Directory Telephone DirectoryClass of Service/Restriction Console Display Abbreviations Console Display AbbreviationsAdvisory Messages for Display Telephones Glossary GlossaryPabx Private Automatic Branch Exchange Trunk Identification Trunk IdentificationMitel 5540 IP Console User Guide Index IndexIndex Index
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5540 specifications

The Mitel 5540 is a powerful and versatile communication device designed for businesses looking to enhance their telecommunications capabilities. As part of Mitel’s extensive portfolio of unified communications solutions, the 5540 provides a wealth of features that cater to both small teams and large enterprises.

One of the main features of the Mitel 5540 is its robust call handling capabilities. With support for multiple lines, users can manage numerous calls efficiently while leveraging call waiting, transfer, and conferencing functionalities. The device also includes programmable keys, enabling quick access to frequently used features and contacts, which streamlines everyday communications.

The Mitel 5540 is built with advanced technologies that enhance user experience. It supports Voice over IP (VoIP), allowing for high-quality voice calls over the internet, reducing costs associated with traditional phone lines. Furthermore, the device is compatible with various Mitel solutions, such as MiCloud and Mitel’s UC capabilities, providing seamless integration into existing systems. This makes the Mitel 5540 an excellent choice for organizations looking to unify their communication strategies.

Another impressive characteristic of the Mitel 5540 is its intuitive user interface. The device features a clear, backlit display that makes navigation easy, even in low-light conditions. This is complemented by ergonomic design elements, ensuring that users can operate the device comfortably during long hours.

The Mitel 5540 also places a strong emphasis on security. With encryption support for VoIP calls and advanced authentication features, businesses can rest assured that their communications are protected from unauthorized access.

In addition, the device supports various connectivity options, including Ethernet and Wi-Fi, enabling flexibility in deployment across different work environments. Its scalability means that businesses can easily add more devices as they grow, making it a future-proof investment.

In summary, the Mitel 5540 stands out as a feature-rich communication solution that combines advanced technology, user-friendly design, and robust security. With its ability to enhance collaboration and streamline communications, it is an ideal choice for organizations aiming to improve their productivity and connectivity.
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