Mitel 5540 manual Introduction, Using this Guide, Conventions

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Introduction

Introduction

Take a few minutes to explore this guide – it contains all the information you need to operate the 5540 IP Console.

The first section introduces you to the console. You will learn what each group of keys does and how to interpret information on the console display. This section also contains information about how to use this guide.

A note about feature availability

The features available on your telephone system have been selected by your company and may not include all the features described in this guide.

Using this Guide

Some of the procedures in this guide include an illustration of the console display. The illustration shows how the display will look when you are performing the procedure.

Note the abbreviations in the upper half of the display. The following table explains the meaning of those abbreviations. For explanations of the other abbreviations, including those used in the lower half of the display, see page 69.

Abbreviation

Definition

 

 

DST

The DESTINATION (called) party

 

 

SRC

The SOURCE (calling) party

 

 

>>><<< Appears on either the SRC or DST line to indicate which party is currently connected to the console

COS

Shows the Class of Service assigned to the extension or trunk that is currently

 

connected to the console

 

 

COR

Shows the Class of Restriction assigned to the extension or trunk that is currently

 

connected to the console

 

 

C/W

Preceded by a number to indicate how many calls are waiting to be answered

 

 

Conventions

This guide uses the following conventions to differentiate between the two types of console keys:

•Fixed keys appear in bold letters—for example, Answer or Hold.

•Softkeys appear in bold letters within brackets—for example, [Bell On] or [Conference] .

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Contents IP Console Page Iii Table of ContentsPlacing Calls Using System Functions Mitel 5540 IP Console User Guide ReferenceGetting Started Mitel 5540 IP Console User Guide Introduction Using this GuideConventions IntroductionAbout the Console Before you beginConsole Components About the Console Corded Handset and Headset PortsFixed Keys Dialpad keysConsole Display SoftkeysAdjusting the Ringer Volume Adjusting the ConsoleAdjusting the Handset and Headset Receiver Volume Adjusting the Contrast ControlAdjusting the Display Brightness Switching to Night/Day ServiceTurning the Console Bell Ringer Off/On Changing the Attendant Present/Absent Status Setting the Console LanguageProgramming Firmkeys Press Function Press Att Function Press LanguageTo program Firmkeys Press Function Press Att Function Press FirmkeysPress Save Connecting the Cordless Headset Using a Cordless Headset with the ConsoleUsing a Cordless Headset with the Console Using the Cordless Headset for Operational ModeUsing the Cordless Headset for Training Mode Making Calls Using a Cordless Headset Answering Calls Using a Cordless HeadsetPowering the Console Guidelines for Cordless Headset OperationMitel 5540 IP Console User Guide Call Handling Mitel 5540 IP Console User Guide New Call Indication Answering CallsAnswering Calls Recall Redial Ldn 1, Ldn 2, ... Ldn 6 in positions F2-F7Transferring Calls When Multiple Calls are WaitingMisdialed Numbers To transfer a callPlacing a Call on Hold Placing CallsReaching an Extension with an Advisory Message Placing CallsHold Recall To access the five Hold slots available on the softkeysTo retrieve a call on hold To retrieve a call at a softkey Hold slotSetting up Conferences and Call Splitting Setting up Conferences and Call SplittingStacked Hold Answering Intercepts to the Console Answering RecallsTo answer a No Answer recall Press Answer or RecallPA Paging Paging from the ConsolePaging from the Console To page someone to pick up a call on hold at the consoleExtension Paging Call ParkPress Set Placing Ringing or Paging Intercom Calls Setting and Canceling Do Not Disturb on an ExtensionPlacing Ringing or Paging Intercom Calls Press ReleaseOverriding Busy or Do Not Disturb Setting and Canceling Message Waiting on an ExtensionRedialing the Last Number Press RedialPhonebook PhonebookTo use Phonebook to look up an extension user Press LookupSetting up a Serial Call To set up a serial call while connected to an outside callPress Serial Call Using Tone Signaling Answering a Call with Night Service EnabledFlashing on Trunks Multiple Console Operation Using Directed Call PickupLast Call Retrieve Inter-Console Calls and TransfersCentralized Attendant Service CAS Centralized Attendant Service CASVoice mail Mitel 5540 IP Console User Guide Using System Functions Mitel 5540 IP Console User Guide Viewing System Alarm Information Viewing System Alarm InformationTo read an alarm message Press FunctionViewing 911 Call Alarms Emergency Call Notification and Cordless HeadsetsTo read a 911 Emergency Call alarm message Setting System Date and Time Setting System Date and TimePress Function Press Att Function Press Date/Time Press Set TimeCanceling Call Forwarding Canceling Do Not DisturbTo set or cancel Call Forwarding on an extension Displaying the Console Identity Displaying the Console IdentityPress Function Press Identity Mitel 5540 IP Console User Guide Using Extension Functions Mitel 5540 IP Console User Guide Viewing Extension Status Setting/Canceling Call ForwardingSetting/Clearing Message Waiting Setting/Canceling Do Not DisturbPressEnter Press No Disturb To set or clear Message Waiting on an extensionClearing All Features Setting/Clearing Advisory MessagesSetting/Clearing Advisory Messages Press Set Up MsgPress Enter Press Clear Feat Press Exit Taking an Extension Out of ServiceTo busy out an extension Press Enter Press Busy RtsUsing Trunk Functions Mitel 5540 IP Console User Guide Viewing Trunk Group Busy Status Viewing Trunk StatusTo check the status of trunk groups To view a trunk group by specifying the trunk access codePress Trunk Groups To view the status information of a specific trunk groupTaking a Trunk Out of Service Accessing Specific TrunksAccessing Specific Trunks Press Att AccessMitel 5540 IP Console User Guide Hotel/Motel Features Mitel 5540 IP Console User Guide Displaying and Changing Room Data Displaying and Changing Room DataTo display or change data for a room To list all rooms by occupancy and condition status Listing/Counting Rooms by Occupancy and Condition StatusChanging Room Occupancy and Condition Status Changing Room Occupancy and Condition StatusTo change a room’s occupancy and condition status Press StatusChecking-In/Checking-Out Setting/Canceling Wake-up CallsTo check in or check out a guest Press Check-in or Check-out Press Enter Press ExitSetting Room Call Restrictions Setting Room Call RestrictionsBlocking Room-to-Room Calls Press Enter Press Wake-UpDisplaying/Clearing a Message Register Monitoring Guest RoomsPrinting Reports Printing ReportsTo print a report Mitel 5540 IP Console User Guide Reference Mitel 5540 IP Console User Guide Telephone Directory Telephone DirectoryClass of Service/Restriction Console Display Abbreviations Console Display AbbreviationsAdvisory Messages for Display Telephones Glossary GlossaryPabx Private Automatic Branch Exchange Trunk Identification Trunk IdentificationMitel 5540 IP Console User Guide Index IndexIndex Index
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