Mitel Complete Guide to 5540 IP Console: Call Forwarding, Troubleshooting & User Manual
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Mitel 5540 IP Console - User Guide

Setting the Console Language

The console can display call-handling information and softkey prompts in English, French or Spanish. (Other languages may be available depending on system programming.)

To change languages:

1.Press Function.

2.Press [Att Function].

3.Press [Language].

4.Press the softkey that corresponds to the language you want.

Changing the Attendant Present/Absent Status

You can change the Attendant status to "Absent" when you plan to be away from your desk and want calls to the console directed to an alternate answering position.

To change the Attendant Present/Absent status:

1.Press Function.

2.Press [Att Function].

3.Press [Att Absent] to place the console in Attendant Absent mode or [Att Present] to return to Attendant Present mode.

Programming Firmkeys

You can program the Firmkeys (two unlabeled keys next to Trunk Group) to access various optional feature packages. The feature packages your company has purchased determines which of the following functions are available for you to program to a key. For more information about the features, see the cross-reference provided, or ask your communications department.

•“Phonebook” on page 29

•“Hotel/Motel Features” on page 55

•“Viewing Trunk Status” on page 51

•SMDA - Station Message Details Accounting

•Direct Page

•Autovon Trunk

•Select Opt - Selection Option (Used when you need more than four Firmkeys)

You can also program a Firmkey to provide quicker access to Alarm information, a standard feature described in “Viewing System Alarm Information” on page 37.

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Contents IP Console Page Table of Contents IiiPlacing Calls Using System Functions Reference Mitel 5540 IP Console User GuideGetting Started Mitel 5540 IP Console User Guide Using this Guide IntroductionConventions IntroductionBefore you begin About the ConsoleConsole Components Corded Handset and Headset Ports About the ConsoleDialpad keys Fixed KeysSoftkeys Console DisplayAdjusting the Console Adjusting the Ringer VolumeAdjusting the Handset and Headset Receiver Volume Adjusting the Contrast ControlSwitching to Night/Day Service Adjusting the Display BrightnessTurning the Console Bell Ringer Off/On Setting the Console Language Changing the Attendant Present/Absent StatusProgramming Firmkeys Press Function Press Att Function Press LanguagePress Function Press Att Function Press Firmkeys To program FirmkeysPress Save Using a Cordless Headset with the Console Connecting the Cordless HeadsetUsing the Cordless Headset for Operational Mode Using a Cordless Headset with the ConsoleUsing the Cordless Headset for Training Mode Answering Calls Using a Cordless Headset Making Calls Using a Cordless HeadsetPowering the Console Guidelines for Cordless Headset OperationMitel 5540 IP Console User Guide Call Handling Mitel 5540 IP Console User Guide Answering Calls New Call IndicationAnswering Calls Recall Redial Ldn 1, Ldn 2, ... Ldn 6 in positions F2-F7When Multiple Calls are Waiting Transferring CallsMisdialed Numbers To transfer a callPlacing Calls Placing a Call on HoldReaching an Extension with an Advisory Message Placing CallsTo access the five Hold slots available on the softkeys Hold RecallTo retrieve a call on hold To retrieve a call at a softkey Hold slotSetting up Conferences and Call Splitting Setting up Conferences and Call SplittingStacked Hold Answering Recalls Answering Intercepts to the ConsoleTo answer a No Answer recall Press Answer or RecallPaging from the Console PA PagingPaging from the Console To page someone to pick up a call on hold at the consoleCall Park Extension PagingPress Set Setting and Canceling Do Not Disturb on an Extension Placing Ringing or Paging Intercom CallsPlacing Ringing or Paging Intercom Calls Press ReleaseSetting and Canceling Message Waiting on an Extension Overriding Busy or Do Not DisturbRedialing the Last Number Press RedialPhonebook PhonebookTo use Phonebook to look up an extension user Press LookupTo set up a serial call while connected to an outside call Setting up a Serial CallPress Serial Call Answering a Call with Night Service Enabled Using Tone SignalingFlashing on Trunks Using Directed Call Pickup Multiple Console OperationLast Call Retrieve Inter-Console Calls and TransfersCentralized Attendant Service CAS Centralized Attendant Service CASVoice mail Mitel 5540 IP Console User Guide Using System Functions Mitel 5540 IP Console User Guide Viewing System Alarm Information Viewing System Alarm InformationTo read an alarm message Press FunctionEmergency Call Notification and Cordless Headsets Viewing 911 Call AlarmsTo read a 911 Emergency Call alarm message Setting System Date and Time Setting System Date and TimePress Function Press Att Function Press Date/Time Press Set TimeCanceling Do Not Disturb Canceling Call ForwardingTo set or cancel Call Forwarding on an extension Displaying the Console Identity Displaying the Console IdentityPress Function Press Identity Mitel 5540 IP Console User Guide Using Extension Functions Mitel 5540 IP Console User Guide Setting/Canceling Call Forwarding Viewing Extension StatusSetting/Canceling Do Not Disturb Setting/Clearing Message WaitingPressEnter Press No Disturb To set or clear Message Waiting on an extensionSetting/Clearing Advisory Messages Clearing All FeaturesSetting/Clearing Advisory Messages Press Set Up MsgTaking an Extension Out of Service Press Enter Press Clear Feat Press ExitTo busy out an extension Press Enter Press Busy RtsUsing Trunk Functions Mitel 5540 IP Console User Guide Viewing Trunk Status Viewing Trunk Group Busy StatusTo view a trunk group by specifying the trunk access code To check the status of trunk groupsPress Trunk Groups To view the status information of a specific trunk groupAccessing Specific Trunks Taking a Trunk Out of ServiceAccessing Specific Trunks Press Att AccessMitel 5540 IP Console User Guide Hotel/Motel Features Mitel 5540 IP Console User Guide Displaying and Changing Room Data Displaying and Changing Room DataTo display or change data for a room Listing/Counting Rooms by Occupancy and Condition Status To list all rooms by occupancy and condition statusChanging Room Occupancy and Condition Status Changing Room Occupancy and Condition StatusTo change a room’s occupancy and condition status Press StatusSetting/Canceling Wake-up Calls Checking-In/Checking-OutTo check in or check out a guest Press Check-in or Check-out Press Enter Press ExitSetting Room Call Restrictions Setting Room Call RestrictionsBlocking Room-to-Room Calls Press Enter Press Wake-UpMonitoring Guest Rooms Displaying/Clearing a Message RegisterPrinting Reports Printing ReportsTo print a report Mitel 5540 IP Console User Guide Reference Mitel 5540 IP Console User Guide Telephone Directory Telephone DirectoryClass of Service/Restriction Console Display Abbreviations Console Display AbbreviationsAdvisory Messages for Display Telephones Glossary GlossaryPabx Private Automatic Branch Exchange Trunk Identification Trunk IdentificationMitel 5540 IP Console User Guide Index IndexIndex Index
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5540 specifications

The Mitel 5540 is a powerful and versatile communication device designed for businesses looking to enhance their telecommunications capabilities. As part of Mitel’s extensive portfolio of unified communications solutions, the 5540 provides a wealth of features that cater to both small teams and large enterprises.

One of the main features of the Mitel 5540 is its robust call handling capabilities. With support for multiple lines, users can manage numerous calls efficiently while leveraging call waiting, transfer, and conferencing functionalities. The device also includes programmable keys, enabling quick access to frequently used features and contacts, which streamlines everyday communications.

The Mitel 5540 is built with advanced technologies that enhance user experience. It supports Voice over IP (VoIP), allowing for high-quality voice calls over the internet, reducing costs associated with traditional phone lines. Furthermore, the device is compatible with various Mitel solutions, such as MiCloud and Mitel’s UC capabilities, providing seamless integration into existing systems. This makes the Mitel 5540 an excellent choice for organizations looking to unify their communication strategies.

Another impressive characteristic of the Mitel 5540 is its intuitive user interface. The device features a clear, backlit display that makes navigation easy, even in low-light conditions. This is complemented by ergonomic design elements, ensuring that users can operate the device comfortably during long hours.

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In summary, the Mitel 5540 stands out as a feature-rich communication solution that combines advanced technology, user-friendly design, and robust security. With its ability to enhance collaboration and streamline communications, it is an ideal choice for organizations aiming to improve their productivity and connectivity.
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