Mitel Complete User Guide for the 5540 IP Console
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Mitel 5540 IP Console - User Guide

Setting and Canceling Message Waiting on an Extension

If an extension is busy or the user does not answer, you can send a notice to let the user know a message is waiting at the console. You can also cancel messages you left at an extension.

To set or cancel Message Waiting on a ringing or busy extension:

1.Press [Msg Waiting] to set Message Waiting or [Clear Msg] to clear it.

“MSW” appears next to the extension information on the display to indicate that Message Waiting is set.

2. Press Release.

Overriding Busy or Do Not Disturb

The Override feature allows you to intrude into a busy extension or an extension with Do Not Disturb (DND) active.

To use Override:

1.Press and hold [Override].

If you are overriding a busy extension, both parties hear a long beep, and then you enter the conversation. You will remain connected to the conversation until you release the [Override] softkey.

If you are overriding an extension with DND active, you will hear ringing.

2.Press Cancel or Release to disconnect the console from the busy extension.

If the busy extension hangs up while you are pressing [Override], you will hear fast busy tone and the display will show “Hung Up” instead of “Busy.”

Redialing the Last Number

You can redial the last manually dialed number (internal or external) by pressing a single key.

To redial the last number:

•Press [Redial].

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Contents IP Console Page Table of Contents IiiPlacing Calls Using System Functions Reference Mitel 5540 IP Console User GuideGetting Started Mitel 5540 IP Console User Guide Conventions Using this GuideIntroduction IntroductionBefore you begin About the ConsoleConsole Components Corded Handset and Headset Ports About the ConsoleDialpad keys Fixed KeysSoftkeys Console DisplayAdjusting the Handset and Headset Receiver Volume Adjusting the ConsoleAdjusting the Ringer Volume Adjusting the Contrast ControlSwitching to Night/Day Service Adjusting the Display BrightnessTurning the Console Bell Ringer Off/On Programming Firmkeys Setting the Console LanguageChanging the Attendant Present/Absent Status Press Function Press Att Function Press LanguagePress Function Press Att Function Press Firmkeys To program FirmkeysPress Save Using a Cordless Headset with the Console Connecting the Cordless HeadsetUsing the Cordless Headset for Operational Mode Using a Cordless Headset with the ConsoleUsing the Cordless Headset for Training Mode Powering the Console Answering Calls Using a Cordless HeadsetMaking Calls Using a Cordless Headset Guidelines for Cordless Headset OperationMitel 5540 IP Console User Guide Call Handling Mitel 5540 IP Console User Guide Answering Calls Answering CallsNew Call Indication Recall Redial Ldn 1, Ldn 2, ... Ldn 6 in positions F2-F7Misdialed Numbers When Multiple Calls are WaitingTransferring Calls To transfer a callReaching an Extension with an Advisory Message Placing CallsPlacing a Call on Hold Placing CallsTo retrieve a call on hold To access the five Hold slots available on the softkeysHold Recall To retrieve a call at a softkey Hold slotSetting up Conferences and Call Splitting Setting up Conferences and Call SplittingStacked Hold To answer a No Answer recall Answering RecallsAnswering Intercepts to the Console Press Answer or RecallPaging from the Console Paging from the ConsolePA Paging To page someone to pick up a call on hold at the consoleCall Park Extension PagingPress Set Placing Ringing or Paging Intercom Calls Setting and Canceling Do Not Disturb on an ExtensionPlacing Ringing or Paging Intercom Calls Press ReleaseRedialing the Last Number Setting and Canceling Message Waiting on an ExtensionOverriding Busy or Do Not Disturb Press RedialTo use Phonebook to look up an extension user PhonebookPhonebook Press LookupTo set up a serial call while connected to an outside call Setting up a Serial CallPress Serial Call Answering a Call with Night Service Enabled Using Tone SignalingFlashing on Trunks Last Call Retrieve Using Directed Call PickupMultiple Console Operation Inter-Console Calls and TransfersCentralized Attendant Service CAS Centralized Attendant Service CASVoice mail Mitel 5540 IP Console User Guide Using System Functions Mitel 5540 IP Console User Guide To read an alarm message Viewing System Alarm InformationViewing System Alarm Information Press FunctionEmergency Call Notification and Cordless Headsets Viewing 911 Call AlarmsTo read a 911 Emergency Call alarm message Press Function Press Att Function Press Date/Time Setting System Date and TimeSetting System Date and Time Press Set TimeCanceling Do Not Disturb Canceling Call ForwardingTo set or cancel Call Forwarding on an extension Displaying the Console Identity Displaying the Console IdentityPress Function Press Identity Mitel 5540 IP Console User Guide Using Extension Functions Mitel 5540 IP Console User Guide Setting/Canceling Call Forwarding Viewing Extension StatusPressEnter Press No Disturb Setting/Canceling Do Not DisturbSetting/Clearing Message Waiting To set or clear Message Waiting on an extensionSetting/Clearing Advisory Messages Setting/Clearing Advisory MessagesClearing All Features Press Set Up MsgTo busy out an extension Taking an Extension Out of ServicePress Enter Press Clear Feat Press Exit Press Enter Press Busy RtsUsing Trunk Functions Mitel 5540 IP Console User Guide Viewing Trunk Status Viewing Trunk Group Busy StatusPress Trunk Groups To view a trunk group by specifying the trunk access codeTo check the status of trunk groups To view the status information of a specific trunk groupAccessing Specific Trunks Accessing Specific TrunksTaking a Trunk Out of Service Press Att AccessMitel 5540 IP Console User Guide Hotel/Motel Features Mitel 5540 IP Console User Guide Displaying and Changing Room Data Displaying and Changing Room DataTo display or change data for a room Listing/Counting Rooms by Occupancy and Condition Status To list all rooms by occupancy and condition statusTo change a room’s occupancy and condition status Changing Room Occupancy and Condition StatusChanging Room Occupancy and Condition Status Press StatusTo check in or check out a guest Setting/Canceling Wake-up CallsChecking-In/Checking-Out Press Check-in or Check-out Press Enter Press ExitBlocking Room-to-Room Calls Setting Room Call RestrictionsSetting Room Call Restrictions Press Enter Press Wake-UpMonitoring Guest Rooms Displaying/Clearing a Message RegisterPrinting Reports Printing ReportsTo print a report Mitel 5540 IP Console User Guide Reference Mitel 5540 IP Console User Guide Telephone Directory Telephone DirectoryClass of Service/Restriction Console Display Abbreviations Console Display AbbreviationsAdvisory Messages for Display Telephones Glossary GlossaryPabx Private Automatic Branch Exchange Trunk Identification Trunk IdentificationMitel 5540 IP Console User Guide Index IndexIndex Index
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5540 specifications

The Mitel 5540 is a powerful and versatile communication device designed for businesses looking to enhance their telecommunications capabilities. As part of Mitel’s extensive portfolio of unified communications solutions, the 5540 provides a wealth of features that cater to both small teams and large enterprises.

One of the main features of the Mitel 5540 is its robust call handling capabilities. With support for multiple lines, users can manage numerous calls efficiently while leveraging call waiting, transfer, and conferencing functionalities. The device also includes programmable keys, enabling quick access to frequently used features and contacts, which streamlines everyday communications.

The Mitel 5540 is built with advanced technologies that enhance user experience. It supports Voice over IP (VoIP), allowing for high-quality voice calls over the internet, reducing costs associated with traditional phone lines. Furthermore, the device is compatible with various Mitel solutions, such as MiCloud and Mitel’s UC capabilities, providing seamless integration into existing systems. This makes the Mitel 5540 an excellent choice for organizations looking to unify their communication strategies.

Another impressive characteristic of the Mitel 5540 is its intuitive user interface. The device features a clear, backlit display that makes navigation easy, even in low-light conditions. This is complemented by ergonomic design elements, ensuring that users can operate the device comfortably during long hours.

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In summary, the Mitel 5540 stands out as a feature-rich communication solution that combines advanced technology, user-friendly design, and robust security. With its ability to enhance collaboration and streamline communications, it is an ideal choice for organizations aiming to improve their productivity and connectivity.
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