Mitel 5540 manual Table of Contents, Iii

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Table of Contents

Chapter 1: Getting Started

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Using this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

About the Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Console Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Corded Handset and Headset Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Console Rear Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Console Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Adjusting the Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Adjusting the Ringer Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Adjusting the Handset and Headset Receiver Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Adjusting the Contrast Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Adjusting the Display Brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Turning the Console Bell (Ringer) Off/On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Switching to Night/Day Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Setting the Console Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Changing the Attendant Present/Absent Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Programming Firmkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Using a Cordless Headset with the Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Connecting the Cordless Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Using the Cordless Headset for Operational Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Using the Cordless Headset for Training Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Guidelines for Cordless Headset Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Answering Calls Using a Cordless Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Making Calls Using a Cordless Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Powering the Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Chapter 2: Call Handling

Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 New Call Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 When Multiple Calls are Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

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Contents IP Console Page Iii Table of ContentsPlacing Calls Using System Functions Mitel 5540 IP Console User Guide ReferenceGetting Started Mitel 5540 IP Console User Guide Introduction Using this GuideIntroduction ConventionsAbout the Console Before you beginConsole Components About the Console Corded Handset and Headset PortsFixed Keys Dialpad keysConsole Display SoftkeysAdjusting the Contrast Control Adjusting the ConsoleAdjusting the Ringer Volume Adjusting the Handset and Headset Receiver VolumeAdjusting the Display Brightness Switching to Night/Day ServiceTurning the Console Bell Ringer Off/On Press Function Press Att Function Press Language Setting the Console LanguageChanging the Attendant Present/Absent Status Programming FirmkeysTo program Firmkeys Press Function Press Att Function Press FirmkeysPress Save Connecting the Cordless Headset Using a Cordless Headset with the ConsoleUsing a Cordless Headset with the Console Using the Cordless Headset for Operational ModeUsing the Cordless Headset for Training Mode Guidelines for Cordless Headset Operation Answering Calls Using a Cordless HeadsetMaking Calls Using a Cordless Headset Powering the ConsoleMitel 5540 IP Console User Guide Call Handling Mitel 5540 IP Console User Guide Recall Redial Ldn 1, Ldn 2, ... Ldn 6 in positions F2-F7 Answering CallsNew Call Indication Answering CallsTo transfer a call When Multiple Calls are WaitingTransferring Calls Misdialed NumbersPlacing Calls Placing CallsPlacing a Call on Hold Reaching an Extension with an Advisory MessageTo retrieve a call at a softkey Hold slot To access the five Hold slots available on the softkeysHold Recall To retrieve a call on holdSetting up Conferences and Call Splitting Setting up Conferences and Call SplittingStacked Hold Press Answer or Recall Answering RecallsAnswering Intercepts to the Console To answer a No Answer recallTo page someone to pick up a call on hold at the console Paging from the ConsolePA Paging Paging from the ConsoleExtension Paging Call ParkPress Set Press Release Setting and Canceling Do Not Disturb on an ExtensionPlacing Ringing or Paging Intercom Calls Placing Ringing or Paging Intercom CallsPress Redial Setting and Canceling Message Waiting on an ExtensionOverriding Busy or Do Not Disturb Redialing the Last NumberPress Lookup PhonebookPhonebook To use Phonebook to look up an extension userSetting up a Serial Call To set up a serial call while connected to an outside callPress Serial Call Using Tone Signaling Answering a Call with Night Service EnabledFlashing on Trunks Inter-Console Calls and Transfers Using Directed Call PickupMultiple Console Operation Last Call RetrieveCentralized Attendant Service CAS Centralized Attendant Service CASVoice mail Mitel 5540 IP Console User Guide Using System Functions Mitel 5540 IP Console User Guide Press Function Viewing System Alarm InformationViewing System Alarm Information To read an alarm messageViewing 911 Call Alarms Emergency Call Notification and Cordless HeadsetsTo read a 911 Emergency Call alarm message Press Set Time Setting System Date and TimeSetting System Date and Time Press Function Press Att Function Press Date/TimeCanceling Call Forwarding Canceling Do Not DisturbTo set or cancel Call Forwarding on an extension Displaying the Console Identity Displaying the Console IdentityPress Function Press Identity Mitel 5540 IP Console User Guide Using Extension Functions Mitel 5540 IP Console User Guide Viewing Extension Status Setting/Canceling Call ForwardingTo set or clear Message Waiting on an extension Setting/Canceling Do Not DisturbSetting/Clearing Message Waiting PressEnter Press No DisturbPress Set Up Msg Setting/Clearing Advisory MessagesClearing All Features Setting/Clearing Advisory MessagesPress Enter Press Busy Rts Taking an Extension Out of ServicePress Enter Press Clear Feat Press Exit To busy out an extensionUsing Trunk Functions Mitel 5540 IP Console User Guide Viewing Trunk Group Busy Status Viewing Trunk StatusTo view the status information of a specific trunk group To view a trunk group by specifying the trunk access codeTo check the status of trunk groups Press Trunk GroupsPress Att Access Accessing Specific TrunksTaking a Trunk Out of Service Accessing Specific TrunksMitel 5540 IP Console User Guide Hotel/Motel Features Mitel 5540 IP Console User Guide Displaying and Changing Room Data Displaying and Changing Room DataTo display or change data for a room To list all rooms by occupancy and condition status Listing/Counting Rooms by Occupancy and Condition StatusPress Status Changing Room Occupancy and Condition StatusChanging Room Occupancy and Condition Status To change a room’s occupancy and condition statusPress Check-in or Check-out Press Enter Press Exit Setting/Canceling Wake-up CallsChecking-In/Checking-Out To check in or check out a guestPress Enter Press Wake-Up Setting Room Call RestrictionsSetting Room Call Restrictions Blocking Room-to-Room CallsDisplaying/Clearing a Message Register Monitoring Guest RoomsPrinting Reports Printing ReportsTo print a report Mitel 5540 IP Console User Guide Reference Mitel 5540 IP Console User Guide Telephone Directory Telephone DirectoryClass of Service/Restriction Console Display Abbreviations Console Display AbbreviationsAdvisory Messages for Display Telephones Glossary GlossaryPabx Private Automatic Branch Exchange Trunk Identification Trunk IdentificationMitel 5540 IP Console User Guide Index IndexIndex Index
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5540 specifications

The Mitel 5540 is a powerful and versatile communication device designed for businesses looking to enhance their telecommunications capabilities. As part of Mitel’s extensive portfolio of unified communications solutions, the 5540 provides a wealth of features that cater to both small teams and large enterprises.

One of the main features of the Mitel 5540 is its robust call handling capabilities. With support for multiple lines, users can manage numerous calls efficiently while leveraging call waiting, transfer, and conferencing functionalities. The device also includes programmable keys, enabling quick access to frequently used features and contacts, which streamlines everyday communications.

The Mitel 5540 is built with advanced technologies that enhance user experience. It supports Voice over IP (VoIP), allowing for high-quality voice calls over the internet, reducing costs associated with traditional phone lines. Furthermore, the device is compatible with various Mitel solutions, such as MiCloud and Mitel’s UC capabilities, providing seamless integration into existing systems. This makes the Mitel 5540 an excellent choice for organizations looking to unify their communication strategies.

Another impressive characteristic of the Mitel 5540 is its intuitive user interface. The device features a clear, backlit display that makes navigation easy, even in low-light conditions. This is complemented by ergonomic design elements, ensuring that users can operate the device comfortably during long hours.

The Mitel 5540 also places a strong emphasis on security. With encryption support for VoIP calls and advanced authentication features, businesses can rest assured that their communications are protected from unauthorized access.

In addition, the device supports various connectivity options, including Ethernet and Wi-Fi, enabling flexibility in deployment across different work environments. Its scalability means that businesses can easily add more devices as they grow, making it a future-proof investment.

In summary, the Mitel 5540 stands out as a feature-rich communication solution that combines advanced technology, user-friendly design, and robust security. With its ability to enhance collaboration and streamline communications, it is an ideal choice for organizations aiming to improve their productivity and connectivity.
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