Mitel 5540 manual Transferring Calls, When Multiple Calls are Waiting, Misdialed Numbers

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Mitel 5540 IP Console - User Guide

When Multiple Calls are Waiting

You cannot answer a new call until the one you are engaged in is transferred, disconnected, or put on hold.

Transferring Calls

When a caller requests to speak to someone, ask the caller to wait a moment, and then transfer the call to the requested destination.

To transfer a call:

1.Dial the destination number.

The caller is automatically placed on hold while you complete the transfer.

2.When you hear ringing, press Release to connect the caller to the destination and release the console from the call.

Misdialed Numbers

If you do not want to complete dialing, or if you misdial a number, either

•Press to erase the misdialed digits, and then dial the correct number. - or-

•Press Cancel to return to the Source party, and then redial the number.

Reaching a Busy Destination or an Extension with Do Not Disturb Activated

If the called destination is busy or the extension has Do Not Disturb activated, the display will show “Busy” or “DND” on the DST line.

In both cases, your options for handling the call are the same, except for the Callback option, which only applies when calling a busy destination.

To handle a call to a busy destination or an extension with Do Not Disturb activated:

•Press [Source] to return to the caller requesting the transfer.

•Press Cancel to disconnect the destination so that you can dial a new one.

•Press Release to camp the caller on to the busy destination or disconnect the source. (For an explanation of camp-on, see page 71.) If the transfer is not allowed, you will hear a beep. Press [Source] to retrieve the original party.

•Press [Override] to break into the busy extension. For more information on using Override, see page 28.

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Contents IP Console Page Table of Contents IiiPlacing Calls Using System Functions Reference Mitel 5540 IP Console User GuideGetting Started Mitel 5540 IP Console User Guide Conventions Using this GuideIntroduction IntroductionConsole Components About the ConsoleBefore you begin Corded Handset and Headset Ports About the ConsoleDialpad keys Fixed KeysSoftkeys Console DisplayAdjusting the Handset and Headset Receiver Volume Adjusting the ConsoleAdjusting the Ringer Volume Adjusting the Contrast ControlTurning the Console Bell Ringer Off/On Adjusting the Display BrightnessSwitching to Night/Day Service Programming Firmkeys Setting the Console LanguageChanging the Attendant Present/Absent Status Press Function Press Att Function Press LanguagePress Save To program FirmkeysPress Function Press Att Function Press Firmkeys Using a Cordless Headset with the Console Connecting the Cordless HeadsetUsing the Cordless Headset for Operational Mode Using a Cordless Headset with the ConsoleUsing the Cordless Headset for Training Mode Powering the Console Answering Calls Using a Cordless HeadsetMaking Calls Using a Cordless Headset Guidelines for Cordless Headset OperationMitel 5540 IP Console User Guide Call Handling Mitel 5540 IP Console User Guide Answering Calls Answering CallsNew Call Indication Recall Redial Ldn 1, Ldn 2, ... Ldn 6 in positions F2-F7Misdialed Numbers When Multiple Calls are WaitingTransferring Calls To transfer a callReaching an Extension with an Advisory Message Placing CallsPlacing a Call on Hold Placing CallsTo retrieve a call on hold To access the five Hold slots available on the softkeysHold Recall To retrieve a call at a softkey Hold slotStacked Hold Setting up Conferences and Call SplittingSetting up Conferences and Call Splitting To answer a No Answer recall Answering RecallsAnswering Intercepts to the Console Press Answer or RecallPaging from the Console Paging from the ConsolePA Paging To page someone to pick up a call on hold at the consolePress Set Extension PagingCall Park Placing Ringing or Paging Intercom Calls Setting and Canceling Do Not Disturb on an ExtensionPlacing Ringing or Paging Intercom Calls Press ReleaseRedialing the Last Number Setting and Canceling Message Waiting on an ExtensionOverriding Busy or Do Not Disturb Press RedialTo use Phonebook to look up an extension user PhonebookPhonebook Press LookupPress Serial Call Setting up a Serial CallTo set up a serial call while connected to an outside call Flashing on Trunks Using Tone SignalingAnswering a Call with Night Service Enabled Last Call Retrieve Using Directed Call PickupMultiple Console Operation Inter-Console Calls and TransfersVoice mail Centralized Attendant Service CASCentralized Attendant Service CAS Mitel 5540 IP Console User Guide Using System Functions Mitel 5540 IP Console User Guide To read an alarm message Viewing System Alarm InformationViewing System Alarm Information Press FunctionTo read a 911 Emergency Call alarm message Viewing 911 Call AlarmsEmergency Call Notification and Cordless Headsets Press Function Press Att Function Press Date/Time Setting System Date and TimeSetting System Date and Time Press Set TimeTo set or cancel Call Forwarding on an extension Canceling Call ForwardingCanceling Do Not Disturb Press Function Press Identity Displaying the Console IdentityDisplaying the Console Identity Mitel 5540 IP Console User Guide Using Extension Functions Mitel 5540 IP Console User Guide Setting/Canceling Call Forwarding Viewing Extension StatusPressEnter Press No Disturb Setting/Canceling Do Not DisturbSetting/Clearing Message Waiting To set or clear Message Waiting on an extensionSetting/Clearing Advisory Messages Setting/Clearing Advisory MessagesClearing All Features Press Set Up MsgTo busy out an extension Taking an Extension Out of ServicePress Enter Press Clear Feat Press Exit Press Enter Press Busy RtsUsing Trunk Functions Mitel 5540 IP Console User Guide Viewing Trunk Status Viewing Trunk Group Busy StatusPress Trunk Groups To view a trunk group by specifying the trunk access codeTo check the status of trunk groups To view the status information of a specific trunk groupAccessing Specific Trunks Accessing Specific TrunksTaking a Trunk Out of Service Press Att AccessMitel 5540 IP Console User Guide Hotel/Motel Features Mitel 5540 IP Console User Guide To display or change data for a room Displaying and Changing Room DataDisplaying and Changing Room Data Listing/Counting Rooms by Occupancy and Condition Status To list all rooms by occupancy and condition statusTo change a room’s occupancy and condition status Changing Room Occupancy and Condition StatusChanging Room Occupancy and Condition Status Press StatusTo check in or check out a guest Setting/Canceling Wake-up CallsChecking-In/Checking-Out Press Check-in or Check-out Press Enter Press ExitBlocking Room-to-Room Calls Setting Room Call RestrictionsSetting Room Call Restrictions Press Enter Press Wake-UpMonitoring Guest Rooms Displaying/Clearing a Message RegisterTo print a report Printing ReportsPrinting Reports Mitel 5540 IP Console User Guide Reference Mitel 5540 IP Console User Guide Telephone Directory Telephone DirectoryClass of Service/Restriction Console Display Abbreviations Console Display AbbreviationsAdvisory Messages for Display Telephones Glossary GlossaryPabx Private Automatic Branch Exchange Trunk Identification Trunk IdentificationMitel 5540 IP Console User Guide Index IndexIndex Index
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5540 specifications

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