GE JCBP78, JCBP67, JCBP65, JCBP70 Before you call for service…, Problem Possible Causes What To Do

Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions

Before you call for service…

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem	Possible Causes	What To Do
Surface units will not	Improper cookware	• Use pans which are flat and match the diameter of
maintain a rolling boil	being used.	the surface unit selected.
or cooking is not
	In some areas, the power	• Cover pan with a lid until desired heat is obtained.
fast enough
	(voltage) may be low.
Surface units do not	The self-clean cycle has	• During a self-clean cycle, the surface units will not
work or they do not	been set.	work. Press the OFF pad to stop the self-clean
work properly		cycle or wait until the self-clean cycle is finished to set
		and use the surface units. See the About the radiant
		surface units section.
	A fuse in your home may be	• Replace the fuse or reset the circuit breaker.
	blown or the circuit breaker
	tripped.
	Cooktop controls	• Check to see the correct control is set for the surface
	improperly set.	unit you are using.
Surface indicator lights	The self-clean cycle has	During a self-clean cycle, the surface units will not
turn on, but surface units	been set.	work. Press the OFF pad to stop the self-clean cycle
do not work		or wait until the self-clean cycle is finished to set
		and use the surface units. See the About the radiant
		surface units section.
Surface unit stops	This is normal. The unit
glowing when turned	is still on and hot.
to a lower setting
Scratches (may appear	Incorrect cleaning	• Scratches are not removable. Tiny scratches will become
as cracks) on cooktop	methods being used.	less visible in time as a result of cleaning.
glass surface	Cookware with rough bottoms	• To avoid scratches, use the recommended cleaning
	being used or coarse particles	procedures. Make sure bottoms of cookware are clean
	(salt or sand) were between	before use, and use cookware with smooth bottoms.
	the cookware and the surface
	of the cooktop.
	Cookware has been slid
	across the cooktop surface.
Areas of discoloration	Food spillovers not cleaned	• See the Cleaning the glass cooktop section.
on the cooktop	before next use.
	Hot surface on a model	• This is normal. The surface may appear discolored
	with a light-colored cooktop.	when it is hot. This is temporary and will disappear
		as the glass cools.
Plastic melted to	Hot cooktop came into	• See the Glass surface—potential for permanent damage
the surface	contact with plastic placed	section in the Cleaning the glass cooktop section.
	on the hot cooktop.

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