Samsung FTQ386LWUX user manual Troubleshooting, Problem Possible Cause Solution, Code Cause

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troubleshooting

Troubleshooting

Samsung works hard to ensure that you don’t have problems with your new electric range. If you run into unexpected trouble, look first for a solution in the table below. If, after trying the suggested solution, you’re still having trouble, call Samsung at 1-800-SAMSUNG (1-800-726-7864).

PROBLEM		POSSIBLE CAUSE				SOLUTION

The range is not	The appliance has been installed				•	Place the oven rack in the center of the
level.	improperly.					oven. Place a level on the oven rack.
						Adjust the leveling legs at the base of the
						range until the oven rack is level.
					•	Insure the floor is level and strong and
						stable enough to adequately support the
						range.
	The floor is sagging or sloping.				•	Contact a carpenter to correct the
						situation.
	The kitchen cabinets are not				•	Insure the cabinets are square and provide
	properly aligned and make the					sufficient room for installation.
	range appear to be not level.

The appliance	The kitchen cabinets are not				•	Contact a builder or installer to make the
must be accessed	square and built too tightly in to the					appliance accessible.
for servicing and	appliance.
cannot be moved	The carpet is interfering with				•	Provide sufficient space so the range can
easily.	movement of the range.					be lifted over the carpet.
The oven control	You have a function error code.				•	Press the CLEAR/OFF pad and restart
beeps and displays						the oven. If the problem persists,
an F error code.		CODE	CAUSE			disconnect all power to the range for at
		-SE-	Shorted key			least 30 seconds and then reconnect the
		E-27	Oven sensor opened			power. If this does not solve the problem,
		E-28	Oven sensor shorted			call for service.
		E-08	Oven heating error
		E-0A	Oven heating over
		E-0E	Door locking error

The surface units	Improper cookware is being used.				•	Use pans which are flat and match the
will not maintain						diameter of the surface unit selected.
a rolling boil or
a rolling boil or	In some areas, the power (voltage)				•	Cover the pan with a lid until the desired
will not cook fast	may be low.					heat is obtained.
enough.
The surface units	A fuse in your home may be blown				•	Replace the fuse or reset the circuit
will not turn on.	or the circuit breaker tripped.					breaker.
	The cooktop controls are set				•	Check to see the correct control is set for
	improperly.					the surface unit you are using.
The surface unit	This is normal. The unit is still on and hot.
stops glowing when
changed to a lower
setting.

06 TROUBLESHOOTING

Troubleshooting _49

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Contents Electric Range Latest in heat-distribution technology Features of your new rangeSafety Symbols Important safety instructionsNever use your appliance for warming or heating the room For Your SafetySurface Cooking Units Oven When flaming foods under the hood, turn the fan on SELF-CLEANING OvensContents Overview Introducing your new rangeWHAT’S Included with Your Range About the radiant surface elements Surface cookingBefore Cooking During CookingLocation of the radiant surface elements and controls Hot surface indicatorCooking areas Dual surface unit control knob left front Single surface unit control knob left rear, right rearTriple surface unit control knob right front Recommended settingsPress the Warming Center ON/OFF pad Using the warming centerLevel TyPE of FoodChoosing the Proper Cookware Using the Proper CookwareCorrect Incorrect Preventing marks and scratches CleaningPreventing stains Preventing other damageAbout the warming drawer Using the warming drawerLevels Turning the Warming Drawer on or OFFLow Rolls soft, empty dinner plates Medium Roasts beef, pork, lambOven Control Panel Operating the ovenHow to set the clock Setting the ClockHow to change between a 12-hour and 24-hour display Press the SET/START or Clock AM/PM padSetting the Kitchen Timer Minimum and Maximum SettingsHow to set the timer Feature Minimum MaximumBefore using the racks Using the Oven RacksOven rack positions Baking layer cakesHow to adjust the thermostat while cooking How to set the thermostatBaking Convection Baking How to set the oven for convection bakingTips for convection baking Pie Recommended convection baking guideCookies BreadsConvection Roasting How to set the oven for convection roastingPork Recommended convection roasting guidePoultry LambTimed Cooking How to set the oven for timed cookingHow to set the oven for delay timed cooking Delay Timed CookingHow to set the oven for broiling Using the broil panBroiling Broil stop positionRecommended broiling guide How to record a recipe setting Using the Custom Cook FeatureHow to recall a setting Proofing How to set the oven for proofi ngHow to use the keep warm feature Using the Keep Warm FunctionTurning the Oven Light on and OFF Fahrenheit or Celsius temperature selection Extra FeaturesHour energy saving Thermostat adjustment Convection auto conversion featureControl lockout Sound on/offFor use on the Jewish Sabbath & Holidays Setting the SabbathBefore a self-cleaning cycle SELF-CLEANINGMaintaining your appliance How to turn off the self-cleaning feature How to set the oven for self-cleaningAfter a self-cleaning cycle How to set the oven for steam-cleaning STEAM-CLEANINGAfter a steam-cleaning cycle Cleaning painted parts and decorative trim Care and Cleaning of the OvenCleaning stainless steel surfaces Oven ventOven racks Cleaning the broil pan and insertOven door Normal daily use cleaning Care and Cleaning of the Glass CooktopRemoving burned-on residue Removing heavy, burned-on residueCleaning sugary spills and melted plastic Cleaning the cooktop sealRemoving metal marks and scratches Potential for permanent damage to the glass surfaceHow to replace the door How to remove the doorRemoving and Replacing the Oven Door Locked position Unlocked positionHow to replace the warming drawer How to remove the warming drawerRemoving and Replacing the Warming Drawer Unlocked position Locked positionChanging the Oven Light Problem Possible Cause Solution TroubleshootingCode Cause Discoloration on AreasCooktop Frequently cycles onSelf-clean Temperature is tooCleaning cycle Not open after a Self-cleaning cycleSteam from the vent Oven not clean afterBurning or oily odor Emitting fromLimited Warranty to Original Purchaser WarrantyPage Page Questions or COMMENTS?