Samsung RF221NCTABC user manual troubleshooting, Problem, Solution

Page 28
troubleshooting

troubleshooting

PROBLEM

SOLUTION

The refrigerator does not

• Check that the power plug is properly connected.

work at all or it does not

• Check if the set temperature on the digital display is warmer than the freezer or

chill sufficiently.

fridge inner temperature. If it is, set the refrigerator colder.

 

• Is the refrigerator in direct sunlight or located near a heat source?

 

• Is the back of the refrigerator too close to the wall, preventing proper

 

ventilation?

The food in the fridge is

• Check if the set temperature on the digital display is too low.

frozen.

• Try setting the refrigerator to a warmer temperature.

 

• Is the temperature in the room too low? Set the refrigerator warmer.

 

• Did you store the food which is juicy in the coldest part of the refrigerator? Try

 

moving those items to the other shelves in the fridge instead of keeping them in

 

the colder areas or bins.

 

 

You hear unusual noise or

• Check that the refrigerator is level and stable.

sounds.

• Is the back of the refrigerator too close to the wall, preventing proper

 

ventilation?

 

Try moving the back of the refrigerator at least 2 inches from the wall.

 

• Was anything dropped behind or under the refrigerator?

 

• A “ticking” sound is heard from inside the refrigerator. It is normal and occurs

 

because various accessories are contracting or expanding according to the

 

temperature of the refrigerator interior.

 

• If it sounds as if something is hitting something else inside the refrigerator, this

 

is normal. The sound is caused by the compressor operating at high capacity.

The cabinet-door sealing

• Some heat is normal as anti-condensators are installed in the vertical hinged

area of the appliance is

section of the refrigerator to prevent condensation.

hot and condensation is

• Is the refrigerator door ajar? Condensation can occur when you leave the door

occurring.

open for a long time.

 

 

Ice Maker is not producing

• Did you wait for 12 hours after installation of the water supply line before

ice.

making ice?

 

• Is the water line connected and the shut-off valve opened?

 

• Did you manually stop the ice making function?

 

• Is the freezer temperature too warm? Try setting the freezer temperature lower.

 

 

You can hear water

• This is normal. The bubbling comes from refrigerant circulating through the

bubbling in the refrigerator.

refrigerator.

 

 

There is a bad smell in the

• Check for spoiled food.

refrigerator.

• Foods with strong odors (for example, fi sh) should be tightly covered.

 

• Clean out your freezer periodically and throw away any spoiled or suspicious

 

food.

 

 

Frost forms on the walls of

• Is the air vent blocked? Remove any obstructions so air can circulate freely.

the freezer.

• Allow suffi cient space between the stored foods for effi cient air circulation.

 

• Is the freezer drawer closed properly?

 

 

Water dispenser is not

• Is the water line connected and the shut-off valve opened?

functioning.

• Has the water supply line tubing been crushed or kinked?

 

• Make sure the tubing is free and clear of any obstruction.

 

• Is the water tank frozen because the fridge temperature is too low?

 

Try selecting a warmer setting on the Digital display.

 

 

Auto close system does not

• Is there an imbalance between the right and left parts of the door?

work with the freezer door.

• Open and close the door smoothly 1~2 times. After you do this, the auto close

 

system usually works properly again.

 

• Try opening the door smoothly to avoid unbalancing the right part and the left

 

part of the door.

 

 

28_ troubleshooting

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Contents To receive more complete service or accessory parts Refrigeratorimagine the possibilities 1-800-SAMSUNGsafety information SAFETY INFORMATIONSEVERE WARNING SIGNS FOR WARNING INSTALLATION Important safety symbols and precautionsCAUTION INSTALLATION CAUTIONS safety information04 safety information WARNING CRITICAL USAGE WARNINGSDo not place or use electrical appliance inside the refrigerator/freezer, unless they are of a type recommended by the manufacturer CAUTION USAGE CAUTIONS 06 safety informationState of California Proposition 65 WARNING Warnings CAUTION CLEANING CAUTIONS 08 safety information power freezingCRITICAL DISPOSAL contents SETTING UP YOUR FRENCH DOOR REFRIGERATOR ………………TROUBLESHOOTING……………………………………………………… APPENDIX HOW TO ASSEMBLY THE HANDLES …………………Setting up your French Door Refrigerator GETTING READY TO INSTALL THE REFRIGERATORWhen moving your refrigerator 10 setting upACCESSORIES AND REQUIRED TOOLS setting upREMOVING THE REFRIGERATOR DOORS FLOORING12 setting up Disassembling the freezer doorReassembling the fridge door 14 setting up Reassembling the freezer doorMAKING MINOR ADJUSTMENTS BETWEEN DOORS ADJUSTING THE LEVELHow to adjust the level INSTALLATION OF THE WATER LINE Using the water filter not providedBefore You Install the water line Connecting to water supply lineConnecting to the water supply line To use without the water filterCOMPLETING THE SET UP 18 setting upoperating Operating your French Door RefrigeratorCHECKING THE CONTROL PANEL USING THE CONTROL PANEL Freezer/Fridge Temperature adjustmentPower Freeze Alarm On/OffUSING THE COLD WATER DISPENSER Using the Water dispenser RF221Reverse Osmosis Water Supply Water clouding phenomenonPARTS AND FEATURES 22 operatingREMOVING THE REFRIGERATOR ACCESSORIES Using the doors1. Door Bins 2. Tempered Glass shelvesCLEANING THE REFRIGERATOR Cleaning the InteriorCleaning the Exterior To relocate the freezer drawer - Place the bin into the rail assemblyCleaning the rear side of the refrigerator FOOD STORAGE TIPS 26 operatingFoods RefrigeratorSources troubleshooting PROBLEMSOLUTION 28 troubleshootingWarrantyUSA WARRANTY ON SAMSUNG REFRIGERATORCustomer Care Center 1-800-SAMSUNG7267864 Customer Care Center fax Warranty Information CANADAIn case the need for servicing arises HOW TO ASSEMBLE THE HANDLES appendixQUESTIONS OR COMMENTS? Requires reader to be installed onScan the QR code* or visit to view our helpfulRefrigerador manual del usuarioImagine las posibilidades Gracias por adquirir un producto Samsunginformación sobre seguridad INFORMACIÓN SOBRE SEGURIDADSEÑALES DE ADVERTENCIA ADVERTENCIA IMPORTANTES PARA LA INSTALACIÓN Símbolos y advertencias de seguridad importantesPRECAUCIONES PARA LA PRECAUCIÓN INSTALACIÓN información sobre seguridadADVERTENCIAS MUY ADVERTENCIA IMPORTANTES PARA EL USO 4 información sobre seguridadNo se deben almacenar productos que requieran controles estrictos de temperatura PRECAUCIÓN PRECAUCIONES DE USO 6 información sobre seguridadPRECAUCIONES PARA LA PRECAUCIÓN LIMPIEZApoder de congelación ADVERTENCIAS MUY ADVERTENCIA IMPORTANTES PARA LA ELIMINACIÓN8 información sobre seguridad Tenga cuidado de que sus dedos no PRECAUCIÓN queden atrapados contenidoPuesta a punto del refrigerador de puerta francesa PREPARACIÓN PARA LA INSTALACIÓN DEL REFRIGERADORSelección de la mejor ubicación para el refrigerador Cuando mueva el refrigeradorACCESORIOS Y HERRAMIENTAS NECESARIAS CÓMO RETIRAR LAS PUERTAS DEL REFRIGERADORPISO Cómo desarmar la puerta del refrigeradorCómo desarmar la puerta del congelador 12 Puesta a puntoCómo volver a armar la puerta del refrigerador Cómo volver a armar la puerta del congelador 14 Puesta a puntoCÓMO HACER PEQUEÑOS AJUSTES ENTRE LAS PUERTAS AJUSTE DEL NIVELCómo ajustar el nivel INSTALACIÓN DE LA TUBERÍA DE AGUA Uso del filtro de agua no provistoAntes de instalar la tubería de agua Conexión a la tubería de suministro de aguaTubería de agua corriente Para usar sin el filtro de aguaRefrigerador FINALIZACIÓN DE LA INSTALACIÓN 18 Puesta a puntoCOMPROBACIÓN DEL PANEL DE CONTROL Funcionamiento del refrigerador de puerta francesaFuncionamiento Power Freeze Poder de congelación Activación/desactivación de la alarmaUSO DEL PANEL DE CONTROL Ahorro de energíaUSO DEL DISPENSADOR DE AGUA Uso del dispensador de agua RF221COOLING OFF KEY TECLA DE ENFRIAMIENTO DESACTIVADO Suministro de agua por ósmosis inversa IMPORTANTEPIEZAS Y FUNCIONES 22 FuncionamientoREMOCIÓN DE LOS ACCESORIOS DEL REFRIGERADOR Uso de las puertas1. Compartimentos de puertas 2. Estantes de vidrio templadoLIMPIEZA DEL REFRIGERADOR 2. Cajón superextensibleLimpieza del interior 3. Cajón del congeladorLimpieza de la parte posterior del refrigerador RECOMENDACIONES DE ALMACENAMIENTO DE ALIMENTOS 26 FuncionamientoAlimentos RefrigeradorFuentes solución de problemas PROBLEMA28 solución de problemas SOLUCIÓNgarantíaUSA GARANTÍA DEL REFRIGERADOR SAMSUNGCENTRO DE ASISTENCIA AL CLIENTE DE SAMSUNG Ensamble de jaladeras en la puerta del Refrigerador COMO INSTALAR JALADERASEnsamble de jaladeras en la puerta del congelador QUESTIONS OR COMMENTS? Réfrigérateur Manuel dutilisationun monde de possibilités Merci davoir choisi un produit SamsungLINSTALLATION Consignes de sécuritéCONSIGNES DE SÉCURITÉ 2 Consignes de sécuritéPOUR UNE INSTALLATION EN ATTENTION TOUTE SÉCURITÉ Consignes de sécurité4 Consignes de sécurité Ne stockez pas dobjets ou de substances volatiles POUR UNE UTILISATION EN TOUTE 6 Consignes de sécuritéATTENTION NETTOYER EN TOUTE SÉCURITÉ Congélation rapide 8 Consignes de sécuritéINSTALLATION DE VOTRE RÉFRIGÉRATEUR DOUBLE PORTE …… Table des matièresFONCTIONNEMENT DE VOTRE RÉFRIGÉRATEUR DOUBLE PORTE DÉPANNAGE ………………………………………………………………Installation de votre réfrigérateur double porte AVANT DINSTALLER LE RÉFRIGÉRATEURChoix du meilleur emplacement pour le réfrigérateur 10 InstallationACCESSOIRES ET OUTILS NÉCESSAIRES InstallationRETIRER LES PORTES DU RÉFRIGÉRATEUR Démonter la porte du réfrigérateur12 Installation Démonter la porte du congélateurRemonter la porte du réfrigérateur 14 Installation Remonter la porte du congélateurPETITS RÉGLAGES AU NIVEAU DES PORTES MISE À NIVEAUComment ajuster le niveau INSTALLATION DE LA CONDUITE DEAU Avant linstallation de la conduite deau16 Installation Utilisation du filtre à eau non fourniConduite deau domestique A utiliser sans filtre à eauRéfrigérateur 18 Installation RÉGLAGE DU RÉFRIGÉRATEURFonctionnement de votre réfrigérateur double porte VÉRIFICATION DU PANNEAU DE COMMANDEFonctionnement PANNEAU DE COMMANDE Alarm On/Off Activation Désactivation de lalarmeCongélation rapide Energy Saver Économie dénergieUTILISATION DU DISTRIBUTEUR DEAU FROIDE Utilisation du distributeur deau RF221TOUCHE COOLING OFF SANS REFROIDISSEMENT Arrivée deau par osmose inversePIÈCES ET CARACTÉRISTIQUES 22 FonctionnementRETRAIT DES ACCESSOIRES DU RÉFRIGÉRATEUR Utilisation des portes1. Bacs de la porte 2. Clayettes en verre trempéNETTOYAGE DU RÉFRIGÉRATEUR 2. Tiroir grande capacitéNettoyage de la partie intérieure 3. Tiroir du congélateurNettoyage de larrière du réfrigérateur CONSEILS DE CONSERVATION DES ALIMENTS 26 FonctionnementAliments Réfrigéra teurConservez dans lemballage dorigine et stockez dans la partie la plus froide du réfrigérateur. Emballez dans un papier étancheà la vapeur et à lhumidité pour la congélation. Congelez à 0 ºF ou -18 C. Décongelez dans le réfrigérateur ou vérifi ez la datePROBLÈME dépannage28 dépannage Service à la clientèle 1-800-SAMSUNG7267864 Service à la clientèle télécSi un appel de service devient nécessaire garantieCANADAAssemblage des poignées sur la porte du réfrigérateur COMMENT ASSEMBLER LES POIGNÉESAssemblage des poignées sur la porte du congélateur DES QUESTIONS OU DES COMMENTAIRES? Code No. DA68-02657A REV0.0PAYS APPELEZ LE