Trouble Shooting
Issue | Possible Cause | Solution |
After Installation, | The power is not on. | Make sure the circuit breaker and the unit’s power is |
both motors and |
| ON. Use a voltage meter to check the power supply. |
lights are not | The wire connection is not secure. | Check and tighten wire connection. |
working. | The control panel and processor board | Check wire continuity from control panel to processor |
| wiring are disconnected. | board. |
| The motor transformer is defective. | Check the power input and power output on the |
|
| motor transformer. |
|
| If it’s needed, replace the motor transformer. |
|
|
|
| The control panel and processor board is | Replace the control panel or processor board. |
| defective. |
|
Lights are | The motor(s) is defective. | Replace the motor. |
working, but | The capacitor(s) is defective. | Replace capacitor(s). |
motor(s) is not. | The control panel or processor board is | Replace the control panel or processing board. |
| defective. |
|
The range | The blower system is not secure. | Tighten the turbine impeller/squirrel cage and air |
hood is |
| chamber. |
vibrating. | The turbine impeller/squirrel cage is | Replace the turbine impeller/squirrel cage. |
| not balanced. |
|
| Hood is not secured in place. | Check the installation of hood, tighten the |
|
| mounting bracket. |
The motor is | Halogen Light bulb(s) is defective. | Try placing the trouble light bulb(s) to a working |
working, but |
| socket, if the bulb(s) still doesn’t work; replace |
the lights are |
| the halogen light bulb(s). |
not working. | The light wiring(s) is loose. | Check wire continuity from processor board to |
|
| light transformer to halogen light housing(s). |
| Light transformer is defective. | Check power input and power output on the light |
|
| transformer. If it’s needed, replace the light |
|
| transformer. |
| The control panel or processor board is | Replace the control panel or processing board. |
| defective. |
|
|
|
|
The range | The range hood is installed outside of | Adjust the clearance between the range hoods |
hood is not | the manufacture recommended | and cook top to 27” to 30”. For Island range |
venting out | clearance. | hood, the clearance between the range hoods |
correctly. |
| and cook top is 30” to 36”. |
| There is no | Open the window to enhance the performance |
| house. | of the range hood by creating a sufficient make- |
|
| up air. |
| Obstacle blocking the pipe work. | Remove all obstacles from the duct work. |
|
|
|
| The pipe size is smaller than the | Change the ducting according to the |
| suggested pipe size. | manufacture suggestion. |
Cold air is | The pipe connection is not properly | Check the pipe installation. |
coming into the | sealed. |
|
home. | The damper is not properly installed or | Check the damper installation. |
| is missing from the installation. |
|
| The damper is not installed. | By installing the damper, it will help to eliminate |
|
| air backflow. |
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