GE J2B918 Food does not, Broil properly, See the Using the upper oven section, Clock and timer

Consumer Support Troubleshooting Tips Installation Instructions Operating Instructions Safety Instructions

Before you call for service…

Troubleshooting Tips

Problem	Possible Causes		What To Do
Food does not		Oven controls improperly set.	• Make sure you touch the BROIL HI/LO pad.
broil properly
		Oven door not closed.	• See the Using the upper oven section.
in the upper oven
		Improper shelf position	• See the Broiling Guide.
		being used.
		Food being cooked in	• Use the broiling pan and grid that came with
		a hot pan.	your range. Make sure it is cool.
		Cookware not suited	• Use the broiling pan and grid that came with
		for broiling.	your range.
		Aluminum foil used on the	• See the Using the upper oven section.
		the broiling pan and grid has
		not been fitted properly and
		slit as recommended.
		Oven bottom not securely	• See the Installation of the range section.
		seated in position.
Upper oven temperature		Oven thermostat	• See the Adjust the oven thermostat—Do it yourself!
too hot or too cold		needs adjustment.	section.
Clock and timer		Plug on range is not completely	• Make sure electrical plug is plugged into a live,
do not work		inserted in the electrical outlet.	properly grounded outlet.
		A fuse in your home may be	• Replace the fuse or reset the circuit breaker.
		blown or the circuit breaker
		tripped.
		Oven controls improperly set.	• See the Using the clock and timer section.
Upper oven light	Light bulb is loose or defective.		• Tighten or replace the bulb.
does not work
	Plug on range is not completely		• Make sure electrical plug is plugged into a live,
	inserted in the electrical outlet.		properly grounded outlet.
Upper oven will not	The oven temperature is too		• Allow the range to cool to room temperature and
self-clean	high to set a self-clean operation.		reset the controls.
	Oven controls improperly set.		• See the Using the self-cleaning upper oven section.
“Crackling” or	This is the sound of the		• This is normal.
“popping” sound	metal heating and cooling
	during both the cooking
	and cleaning functions.
Excessive smoking	Excessive soil.		• Touch the CLEAR/OFF pad. Open the windows to
			rid the room of smoke. Wait until the LOCKED DOOR
			light goes off. Wipe up the excess soil and reset the
			clean cycle.
Oven door will not open	Oven too hot.		• Allow the oven to cool below locking temperature.
after a clean cycle

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