Symantec 10 manual What to do if a virus is found by Auto- Protect, Responding to emergencies

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26Responding to emergencies

What to do if a virus is found by Auto-Protect

What to do if a virus is found by Auto- Protect

When a virus is found while Auto-Protect is running, an alert displays what happened, and what your options are. Read the alert message carefully to determine whether you need to do anything.

Resolution

Repaired infected file

Asks for your approval before repairing infected file

Unable to repair infected file

Your action

None needed.

Approve the repair. If you don’t repair the file, it is left as it is on your computer.

If you have set the Auto-Protect Repair preference to Manually repair infected files, Auto-Protect informs you of infected files, and asks for your approval before repairing them.

See “To manually repair an infected file that has been detected but not repaired” on page 26.

Open Quarantine.

In a few cases, Auto-Protect may not be able to repair an infected file, whether or not you have preferences set to Automatic Repair. With default preferences on, if Auto-Protect cannot repair a file, it puts it in Quarantine.

See “Repairing, deleting, and restoring files in Quarantine” on page 28.

To manually repair an infected file that has been detected but not repaired

1In the Norton AntiVirus Alert, click Yes to repair the file.

If the file cannot be repaired, Auto-Protect automatically quarantines it.

wDo not click No in the Norton AntiVirus Alert unless you are sure the file is safe. If you do not repair a detected file, it is left as it is on your computer.

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Contents User Guide Norton AntiVirus for Macintosh User Guide Symantec License and Warranty Norton AntiVirus for Macintosh Product Installation and Required Activation Export Regulation General Page Contents Contents Installation1 System requirementsBefore installation Before installationChecking your login type Reading the Read Me fileDouble-clickNorton AntiVirus Installer Installing Norton AntiVirusTo install Norton AntiVirus for Macintosh If you can’t eject the CD After installationAfter installation Register Your Software Connecting to the Internet through America OnlineRegistering Norton AntiVirus Click continueReading late-breaking news Accessing HelpFor more information For more informationTo open the User Guide Double-clickNorton AntiVirus User GuideFor more information Feature summary Virus and threat protection featuresFeature summary Virus and threat protection featuresQuick access features Quick access featuresQuick access features To start Norton AntiVirus Getting startedStarting and quitting Norton AntiVirus Double-clickNorton AntiVirusEnabling and disabling Auto-Protect Press Command-QEnabling and disabling Auto-Protect Using the Global Threat Assessment widget To view the Global Threat Assessment widgetUsing the Global Threat Assessment widget Responding to Emergencies What to do if a virus is found by Auto-Protect What to do if a virus is found by Auto- ProtectResponding to emergencies To check the status of infected files in the scan window Repairing infected filesIf a virus is found during a manual scan To repair infected filesIf Norton AntiVirus can’t repair a file Repairing, deleting, and restoring files in QuarantineAbout Norton AntiVirus Quarantine About Norton AntiVirus QuarantineLooking up virus names and definitions To look up virus namesClick Learn More Looking up virus definitions on the Symantec Web siteLooking up virus names and definitions Click View all virus threatsTo explore the Symantec support Web site Frequently asked QuestionsExploring the Symantec support Web site Frequently asked questions What if I have problems installing?Why does Auto-Protect fail to start? What if I have problems installing?Check Enable Norton Auto-Protect Why aren’t all files scanned?To enable Norton Auto-Protect To only list scanned filesTo remove the QuickScan file How do I rescan files that have already been scanned?How do I rescan files that have already been scanned? Click Move To TrashWhy can’t I update virus definitions using LiveUpdate? Why can’t I update virus definitions using LiveUpdate? Service and support solutions Customer serviceSupport for old and dis versions Service and support solutionsTechnical support Technical supportSubscription policy Worldwide service and supportSubscription policy Service and support offices Worldwide service and supportIndex Index Index