Symantec 10 manual About Norton AntiVirus Quarantine, If Norton AntiVirus can’t repair a file

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28Responding to emergencies

About Norton AntiVirus Quarantine

3Click Scan/Repair.

The Virus Scan window displays the name and status of any infected files found by the scan. Selecting the name of a file in the Virus Scan window enables you to repair, delete, or learn more about a file.

If Norton AntiVirus can’t repair a file

If Norton AntiVirus cannot repair the infected file, first make sure you have scanned with the latest virus definitions. If you are not sure that you have the latest definitions, use LiveUpdate. Then scan your hard disk with the latest virus definitions.

About Norton AntiVirus Quarantine

Sometimes Norton AntiVirus detects an unknown virus that cannot be eliminated with the current set of virus definitions. Norton AntiVirus prompts you to put the file in Quarantine, or it quarantines it automatically. Files that are in Quarantine have been removed from their original location on your computer and are isolated, so that they cannot spread or reinfect your computer. You can’t view the file in the Finder or use the file while it is in Quarantine. This prevents you from accidentally opening the file and spreading the virus.

Repairing, deleting, and restoring files in Quarantine

The Quarantine window displays the items that Norton AntiVirus has detected as potentially harmful, and has put in Quarantine to prevent the file from infecting your computer.

You can leave a file in Quarantine without doing any harm to your computer, but you can’t view the file in the Finder or use the file while it is in Quarantine. Depending on whether you want to keep the file, you can repair, delete, or restore quarantined files from the Quarantine window.

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Contents User Guide Norton AntiVirus for Macintosh User Guide Symantec License and Warranty Norton AntiVirus for Macintosh Product Installation and Required Activation Export Regulation General Page Contents Contents Installation1 System requirementsBefore installation Checking your login typeBefore installation Reading the Read Me fileTo install Norton AntiVirus for Macintosh Installing Norton AntiVirusDouble-clickNorton AntiVirus Installer After installation After installationIf you can’t eject the CD Connecting to the Internet through America Online Registering Norton AntiVirusRegister Your Software Click continueAccessing Help For more informationReading late-breaking news For more informationTo open the User Guide Double-clickNorton AntiVirus User GuideFor more information Feature summary Virus and threat protection featuresFeature summary Virus and threat protection featuresQuick access features Quick access featuresQuick access features Getting started Starting and quitting Norton AntiVirusTo start Norton AntiVirus Double-clickNorton AntiVirusEnabling and disabling Auto-Protect Press Command-QEnabling and disabling Auto-Protect Using the Global Threat Assessment widget To view the Global Threat Assessment widgetUsing the Global Threat Assessment widget Responding to Emergencies Responding to emergencies What to do if a virus is found by Auto- ProtectWhat to do if a virus is found by Auto-Protect Repairing infected files If a virus is found during a manual scanTo check the status of infected files in the scan window To repair infected filesRepairing, deleting, and restoring files in Quarantine About Norton AntiVirus QuarantineIf Norton AntiVirus can’t repair a file About Norton AntiVirus QuarantineLooking up virus names and definitions To look up virus namesLooking up virus definitions on the Symantec Web site Looking up virus names and definitionsClick Learn More Click View all virus threatsExploring the Symantec support Web site Frequently asked QuestionsTo explore the Symantec support Web site What if I have problems installing? Why does Auto-Protect fail to start?Frequently asked questions What if I have problems installing?Why aren’t all files scanned? To enable Norton Auto-ProtectCheck Enable Norton Auto-Protect To only list scanned filesHow do I rescan files that have already been scanned? How do I rescan files that have already been scanned?To remove the QuickScan file Click Move To TrashWhy can’t I update virus definitions using LiveUpdate? Why can’t I update virus definitions using LiveUpdate? Service and support solutions Customer serviceService and support solutions Technical supportSupport for old and dis versions Technical supportSubscription policy Worldwide service and supportSubscription policy Service and support offices Worldwide service and supportIndex Index Index