Symantec 10 manual Service and support offices, Worldwide service and support

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40Service and support solutions

Worldwide service and support

Service and support offices

North America
Symantec Corporation	http://www.symantec.com/
555 International Way
Springfield, OR 97477
U.S.A.
Australia and New Zealand
Symantec Australia	http://www.symantec.com/region/
Level 2, 1 Julius Avenue	reg_ap/
North Ryde, NSW 2113	+61 (2) 8879-1000
Sydney	Fax: +61 (2) 8879-1001
Australia
Europe, Middle East, and Africa
Symantec Ltd	http://www.symantec.com/region/
Consumer Services & Support	reg_eu/
PO Box 5689	+353 (1) 811 8032
Blanchardstown, Dublin 15
Ireland
Latin America
Symantec Brasil	Portuguese:
Market Place Tower	http://www.service.symantec.com/br
Av. Dr. Chucri Zaidan, 920	Spanish:
12° andar	http://www.service.symantec.com/mx
São Paulo - SP	Brazil: +55 (11) 5189-6300
CEP: 04583-904	Mexico: +52 55 5322 3681 (Mexico DF)
Brasil, SA	01 800 711 8443 (Interior)
August 12, 2004

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Contents User Guide Norton AntiVirus for Macintosh User Guide Symantec License and Warranty Norton AntiVirus for Macintosh Product Installation and Required Activation Export Regulation General Page Contents Contents Installation1 System requirementsBefore installation Checking your login typeBefore installation Reading the Read Me fileTo install Norton AntiVirus for Macintosh Installing Norton AntiVirusDouble-clickNorton AntiVirus Installer After installation After installationIf you can’t eject the CD Connecting to the Internet through America Online Registering Norton AntiVirusRegister Your Software Click continueAccessing Help For more informationReading late-breaking news For more informationTo open the User Guide Double-clickNorton AntiVirus User GuideFor more information Feature summary Virus and threat protection featuresFeature summary Virus and threat protection featuresQuick access features Quick access featuresQuick access features Getting started Starting and quitting Norton AntiVirusTo start Norton AntiVirus Double-clickNorton AntiVirusEnabling and disabling Auto-Protect Press Command-QEnabling and disabling Auto-Protect Using the Global Threat Assessment widget To view the Global Threat Assessment widgetUsing the Global Threat Assessment widget Responding to Emergencies Responding to emergencies What to do if a virus is found by Auto- ProtectWhat to do if a virus is found by Auto-Protect Repairing infected files If a virus is found during a manual scanTo check the status of infected files in the scan window To repair infected filesRepairing, deleting, and restoring files in Quarantine About Norton AntiVirus QuarantineIf Norton AntiVirus can’t repair a file About Norton AntiVirus QuarantineLooking up virus names and definitions To look up virus namesLooking up virus definitions on the Symantec Web site Looking up virus names and definitionsClick Learn More Click View all virus threatsExploring the Symantec support Web site Frequently asked QuestionsTo explore the Symantec support Web site What if I have problems installing? Why does Auto-Protect fail to start?Frequently asked questions What if I have problems installing?Why aren’t all files scanned? To enable Norton Auto-ProtectCheck Enable Norton Auto-Protect To only list scanned filesHow do I rescan files that have already been scanned? How do I rescan files that have already been scanned?To remove the QuickScan file Click Move To TrashWhy can’t I update virus definitions using LiveUpdate? Why can’t I update virus definitions using LiveUpdate? Service and support solutions Customer serviceService and support solutions Technical supportSupport for old and dis versions Technical supportSubscription policy Worldwide service and supportSubscription policy Service and support offices Worldwide service and supportIndex Index Index