Symantec 10 manual Service and support solutions, Customer service

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Service and support solutions

The Service & Support Web site at http://service.symantec.com supports Symantec products. Customer Service helps with nontechnical issues such as orders, upgrades, replacements, and rebates. Technical Support helps with technical issues such as installing, configuring, or troubleshooting Symantec products.

Methods of technical support and customer service can vary by region. For information on support offerings in your region, check the appropriate Web site listed in the sections that follow.

If you received this product when you purchased your computer, your computer manufacturer may be responsible for providing your support.

Customer service

The Service & Support Web site at

http://service.symantec.com tells you how to:

1Subscribe to Symantec newsletters.

1Locate resellers and consultants in your area.

1Update your product registration.

1Find out about orders, returns, or a rebate status.

1Access Customer Service FAQs.

1Post a question to a Customer Service representative.

1Obtain product information, literature, or trialware.

For upgrade orders, visit the Symantec Store at:

http://www.symantecstore.com

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Contents User Guide Norton AntiVirus for Macintosh User Guide Symantec License and Warranty Norton AntiVirus for Macintosh Product Installation and Required Activation Export Regulation General Page Contents Contents System requirements Installation1Checking your login type Before installationBefore installation Reading the Read Me fileTo install Norton AntiVirus for Macintosh Installing Norton AntiVirusDouble-clickNorton AntiVirus Installer After installation After installationIf you can’t eject the CD Registering Norton AntiVirus Connecting to the Internet through America OnlineRegister Your Software Click continueFor more information Accessing HelpReading late-breaking news For more informationDouble-clickNorton AntiVirus User Guide To open the User GuideFor more information Virus and threat protection features Feature summaryVirus and threat protection features Feature summaryQuick access features Quick access featuresQuick access features Starting and quitting Norton AntiVirus Getting startedTo start Norton AntiVirus Double-clickNorton AntiVirusEnabling and disabling Auto-Protect Press Command-QEnabling and disabling Auto-Protect To view the Global Threat Assessment widget Using the Global Threat Assessment widgetUsing the Global Threat Assessment widget Responding to Emergencies Responding to emergencies What to do if a virus is found by Auto- ProtectWhat to do if a virus is found by Auto-Protect If a virus is found during a manual scan Repairing infected filesTo check the status of infected files in the scan window To repair infected filesAbout Norton AntiVirus Quarantine Repairing, deleting, and restoring files in QuarantineIf Norton AntiVirus can’t repair a file About Norton AntiVirus QuarantineTo look up virus names Looking up virus names and definitionsLooking up virus names and definitions Looking up virus definitions on the Symantec Web siteClick Learn More Click View all virus threatsExploring the Symantec support Web site Frequently asked QuestionsTo explore the Symantec support Web site Why does Auto-Protect fail to start? What if I have problems installing?Frequently asked questions What if I have problems installing?To enable Norton Auto-Protect Why aren’t all files scanned?Check Enable Norton Auto-Protect To only list scanned filesHow do I rescan files that have already been scanned? How do I rescan files that have already been scanned?To remove the QuickScan file Click Move To TrashWhy can’t I update virus definitions using LiveUpdate? Why can’t I update virus definitions using LiveUpdate? Customer service Service and support solutionsTechnical support Service and support solutionsSupport for old and dis versions Technical supportSubscription policy Worldwide service and supportSubscription policy Worldwide service and support Service and support officesIndex Index Index