Symantec 10 manual What if I have problems installing?, Why does Auto-Protect fail to start?

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Frequently asked questions

What if I have problems installing?

4Follow the instructions on the Web site to get the information you need.

If you cannot find what you are looking for using the free online support pages, you can call Symantec to use fee- based technical support services, or you can search the Web site.

To search the Symantec support Web site

1On the left side of any Web page in the Symantec support Web site, click search.

2Type a word or phrase that best represents the information for which you are looking.

For tips on entering your search text, click help at the bottom of the page.

3Check the area of the Web site that you want to search.

4Click search.

What if I have problems installing?

See “Installation” on page 9.

If you encounter any problems installing Norton AntiVirus, try any of the following:

1Restart Norton AntiVirus

1Reinstall Norton AntiVirus

1Copy the Norton AntiVirus installer from the Norton AntiVirus for Macintosh CD to your Mac and install from there.

You must know your administrator password to install Norton AntiVirus.

Why does Auto-Protect fail to start?

If Auto-Protect fails to load, make sure that all engine files and virus definitions are installed. Norton AntiVirus Auto-Protect does not run without them.

Also, make sure that Auto-Protect is enabled.

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Contents User Guide Norton AntiVirus for Macintosh User Guide Symantec License and Warranty Norton AntiVirus for Macintosh Product Installation and Required Activation Export Regulation General Page Contents Contents Installation1 System requirementsBefore installation Checking your login typeBefore installation Reading the Read Me fileDouble-clickNorton AntiVirus Installer Installing Norton AntiVirusTo install Norton AntiVirus for Macintosh If you can’t eject the CD After installationAfter installation Connecting to the Internet through America Online Registering Norton AntiVirusRegister Your Software Click continueAccessing Help For more informationReading late-breaking news For more informationTo open the User Guide Double-clickNorton AntiVirus User GuideFor more information Feature summary Virus and threat protection featuresFeature summary Virus and threat protection featuresQuick access features Quick access featuresQuick access features Getting started Starting and quitting Norton AntiVirusTo start Norton AntiVirus Double-clickNorton AntiVirusEnabling and disabling Auto-Protect Press Command-QEnabling and disabling Auto-Protect Using the Global Threat Assessment widget To view the Global Threat Assessment widgetUsing the Global Threat Assessment widget Responding to Emergencies What to do if a virus is found by Auto-Protect What to do if a virus is found by Auto- ProtectResponding to emergencies Repairing infected files If a virus is found during a manual scanTo check the status of infected files in the scan window To repair infected filesRepairing, deleting, and restoring files in Quarantine About Norton AntiVirus QuarantineIf Norton AntiVirus can’t repair a file About Norton AntiVirus QuarantineLooking up virus names and definitions To look up virus namesLooking up virus definitions on the Symantec Web site Looking up virus names and definitionsClick Learn More Click View all virus threatsTo explore the Symantec support Web site Frequently asked QuestionsExploring the Symantec support Web site What if I have problems installing? Why does Auto-Protect fail to start?Frequently asked questions What if I have problems installing?Why aren’t all files scanned? To enable Norton Auto-ProtectCheck Enable Norton Auto-Protect To only list scanned filesHow do I rescan files that have already been scanned? How do I rescan files that have already been scanned?To remove the QuickScan file Click Move To TrashWhy can’t I update virus definitions using LiveUpdate? Why can’t I update virus definitions using LiveUpdate? Service and support solutions Customer serviceService and support solutions Technical supportSupport for old and dis versions Technical supportSubscription policy Worldwide service and supportSubscription policy Service and support offices Worldwide service and supportIndex Index Index