Customer Services
Guarantee of Quality
Mira Showers guarantee your product against any defect in materials or workmanship for the period shown in the Guarantee Registration Document included with your shower.
Alternatively, to confirm the applicable guarantee period please contact Customer Services.
To validate the guarantee, please return your completed registration card.
Within the guarantee period we will resolve defects, free of charge, by repairing or replacing parts or modules as we may choose.
To be free of charge, service work must only be undertaken by Mira Showers or our approved agents in Northern Ireland and Republic of Ireland.
Service under this guarantee does not affect the expiry date. The guarantee on any exchanged parts or product ends when the normal product guarantee period expires. Not covered by this guarantee:
Damage or defects arising from incorrect installation, improper use or lack of maintenance, including
Damage or defects if the product is taken apart, repaired or modified by any person not authorised by Mira Showers or our approved agents.
This guarantee is in addition to your statutory and other legal rights.
Before using your shower
Please take the time to read and understand the operating and safety instructions detailed in this manual.
What to do if something goes wrong
If when you first use your shower it doesn’t function correctly, first contact your installer to check that installation and commissioning are satisfactory and in accordance with the instructions in this manual. We are
Should this not resolve the difficulty, simply contact our Customer Services who will give every assistance, and if necessary arrange for our service engineer to visit.
If later the performance of your shower declines, consult this manual to see whether simple home maintenance is required. Please call our Customer Services to talk the difficulty through, request service under guarantee if applicable, or take advantage of our comprehensive
As part of our quality and training programme calls may be recorded or monitored.
Our Customer Services Team is comprehensively trained to provide every assistance you may need: help and advice, spare parts or a service visit.
Spare Parts
We maintain an extensive stock of spares, and aim to provide support throughout the product’s expected life. Spares can be purchased from approved stockists or merchants (locations on request) or direct from Customer Services.
Spares direct will normally be despatched within two working days. Payment can be made by Visa or Mastercard at the time of ordering. Should payment by cheque be preferred a
Service
Our Service Force is available to provide a quality service at a reasonable cost. You will have the assurance of a Mira trained engineer/agent, genuine Mira spares – and a 12 month guarantee on the repair.
Payment should be made directly to the Service Engineer/Agent, using Visa, Mastercard or a cheque supported by a banker’s card.
To contact us
England, Scotland & Wales
Mira Showers Customer Services Telephone: 0870 241 0888
8:30 am to 5:00 pm Working days (4:30 pm Friday) 8:30 am to 12:30 pm Saturday
technical@mirashowers.com | |
Fax: | 01242 282595 |
By Post: | Cromwell Road |
| Cheltenham |
| Gloucestershire |
| GL52 5EP |
Northern Ireland
Wm H Leech & Son Ltd
Telephone: | 028 9044 9257 | – Mon to Fri 9 |
Fax: | 028 9044 9234 | – 24 hours |
Post: | Maryland Industrial Estate | |
| Ballygowan Road | |
| Moneyreagh, Co Down | |
| BT23 6BL |
|
Republic of Ireland
Modern Plant Ltd
Telephone: | 01 4591344 – Mon to Fri 9am to 5pm |
Fax: | Dublin 01 4592329 – 24 hours |
Sales@Modernplant.ie | |
Post: | Otter House |
| Naas Road |
| Clondalkin |
| Dublin 22 |
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