Compaq 326817-003 manual Getting Help, Compaq Technical Support, Compaq Website

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x Compaq DAT AutoLoader Reference Guide

Getting Help

If you have a problem and have exhausted the information in this guide, you can get further information and other help in the following locations.

Compaq Technical Support

In North America, call the Compaq Technical Phone Support Center at

1-800-OK-COMPAQ. This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls may be recorded or monitored.

Outside North America, call the nearest Compaq Technical Support Phone Center. Telephone numbers for world wide Technical Support Centers are listed on the Compaq website. Access the Compaq website by logging on to the Internet at:

http://www.compaq.com

Be sure to have the following information available before you call Compaq:

Technical support registration number (if applicable)

Product serial number

Product model name and numbers

Applicable error messages

Add-on boards or hardware

Third-party hardware or software

Operating system type and revision level

Compaq Website

The Compaq website has information on this product as well as the latest drivers and Flash ROM images. You can access the Compaq website by logging on to the Internet at:

http://www.compaq.com

Compaq Authorized Reseller

For the name of your nearest Compaq Authorized Reseller:

In the United States, call 1-800-345-1518.

In Canada, call 1-800-263-5868.

Elsewhere, see the Compaq website for locations and telephone numbers.

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Contents Compaq DAT AutoLoader Page Contents Installation Appendix B Index About This Guide Text ConventionsSymbols in Text Symbols on EquipmentRack Stability About This GuideCompaq Website Getting HelpCompaq Technical Support Compaq Authorized ResellerOverview Introduction to the DAT AutoLoaderFeatures Scsi Interface Reliability of Backup DevicesController Requirements Data Compression CapacityProjected Duty Cycle Tape Drive CapacityCassette Formats Compaq Approved CassettesDDS Logo Media DDS Logo MediaWrite-Protecting a Cassette Life Expectancy of Cassettes8Compaq DAT AutoLoader Reference Guide DAT AutoLoader Installation InstallationSoftware and Tool Requirements Hardware Settings Jumper Description DefaultScsi Jumper Pins Switch SettingsSetting the Scsi ID BitSwitch Settings AutoLoader configuration switchesData Compression Definitions DC Control-1 DC Control-2 DefinitionInstalling the DAT AutoLoader Preparing the ComputerInstalling the DAT AutoLoader without drive rails Connecting signal and power cables Reassembling the ComputerConnecting the Tabletop AutoLoader External AutoLoader Scsi and options switchesCompleting the Installation 10Compaq DAT AutoLoader Reference GuideInstalling Software Drivers Device DriversMicrosoft Windows NT Microsoft Windows NTController Software Driver Information Aspi Support Novell NetWareNovell NetWare OpenVMS Compaq Tru64 UnixSCO OpenServer Configuring the Scsi ID for SCO OpenServer SCO OpenServerSCO UnixWare SCO UnixWareSunSoft Solaris SunSoft SolarisBanyan Vines Banyan VinesOperation Introduction to Magazines and CassettesLoading the Magazine with Cassettes Labeling Cassettes and the MagazineEight-Cassette Configuration Front RearSeven-Cassette Configuration Single-Cassette ConfigurationTo Load the Magazine With Cassettes Inserting cassettes 3, 2, and 1 into the magazine SlotLoading the Magazine into AutoLoader Removing the Cassettes from the MagazineEjecting the Magazine Slide stopperForcing Cassette Ejection Random Mode Stacker ModeModes of Operation Callout Description Feature Front PanelCallout Feature Liquid Crystal Display LCDLCD Messages Alphabetical Listing LCD MessagesLCD Message Meaning Type LCD Messages Alphabetical Listing LCD Message Tape Represents the number of the cassette ReadySpace Status LCD Menu Screens Menu Screen FeaturesLCD Menu Screens LCD Menu Screens Menu ScreenCleaning Importance of Routine CleaningErrors Resulting from Cleaning Neglect DAT AutoLoader Cleaning Recommendations Importance of Compaq-Approved Tape CassettesProcedure for Cleaning the Heads Stacker Mode Procedure for Cleaning the Heads Random ModeQuick Checklist TroubleshootingHardware Software Installation Troubleshooting Installation TroubleshootingProblem Try This For Tru64 Unix Troubleshooting After InstallationFor Novell NetWare For Microsoft Windows NT Systems For SCO OpenServer SystemsResolving Magazine Problems Resolving Operating ProblemsFor IBM OS/2 Systems Correcting Intermittent Failures Regulatory Compliance Identification Numbers Regulatory Compliance NoticesFederal Communications Commission Class B Equipment Modifications Regulatory Compliance Notices A-3Canadian Notice Avis Canadien European Union NoticeJapanese Notice Taiwanese Notice Electrostatic Discharge Grounding Methods Table C-1 Dimensions and Weight SpecificationsDimensions and Weight Dimension Internal AutoLoader Tabletop AutoLoaderPower Requirements Temperature and Humidity RangeAir-Cooling Requirement Suspended Particulate Suspended ParticulateTable C-5 Less than 150 microgram/mIndex See EOD Index TSL9000 Scsi ID#5 Enable Media Compaq DAT AutoLoader Reference Guide