Troubleshooting
Installation Troubleshooting
Follow the procedures in this section if the tape drive has not been operational since it was installed in the computer. Turn on the computer and insert the tape.
Table
Installation Troubleshooting
Problem | Try This |
Tape light on the tape drive does not turn on
■Make sure the tape drive power cable is connected.
■Remove the signal cable from the tape drive. If the light starts working, check for a defective cable, an incorrectly installed cable, or a defective controller.
■Replace the tape drive.
Tape light on the tape drive turns on but drive does not respond to commands
Run the Compaq System Configuration Utility from the hard drive or from diskette and restart the computer. Configure all boards in the system, then check the following:
■Verify that all installed boards appear in the slot diagram. Add any missing boards.
■Verify that the switch settings shown by the Compaq System Configuration Utility match the physical settings used on the boards. Ensure that the board settings match the settings shown by the utility.
System Configuration Utility does not recognize the tape drive
■Check the connections of the signal cable.
■Check the seating of the controller.
■If multiple SCSI devices are used, ensure that each device has a unique SCSI ID.
■Your drive should be shipped from the factory with all terminators removed. Verify that all terminators have been removed.
■If none of these steps solve the problem then remove, replace and test each of the following components separately: signal cable, tape drive, and finally the controller.