Compaq 326817-003 manual For Microsoft Windows NT Systems, For SCO OpenServer Systems

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Troubleshooting 6-5

For Microsoft Windows NT Systems

NOTE: The following procedures apply only for Microsoft Windows NT 4.0 and above.

1.Confirm that the SCSI controller software driver has been installed and started.

a.Use the Windows NT Setup program or SCSI Adapters applet on the Control Panel to determine if the driver is installed.

b.Use the Devices or SCSI Adapters applet on the Control Panel to determine if the driver is started.

c.If necessary, reinstall the driver.

2.Confirm that the DAT AutoLoader driver has been installed and started.

a.Use the Windows NT Setup program or Tape Devices applet on the Control Panel to determine if the driver is installed.

b.Use the Devices or Tape Devices applet on the Control Panel to determine if the driver is started.

c.If necessary, reinstall the driver.

For SCO OpenServer Systems

1.Verify that the tape driver is configured in the kernel.

a.Use the HWCONFIG command or view the bottom of the file, /usr/adm/messages, to determine whether the driver is installed or to determine the current tape parameters.

b.Use the MKDEV TAPE command to install the driver in the kernel or to modify the current tape parameters.

2.If you are using the DAT AutoLoader to install SCO OpenServer and a Fast SCSI-2 Controller, verify that the DAT AutoLoader is connected to the Fast SCSI-2 Controller.

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Contents Compaq DAT AutoLoader Page Contents Installation Appendix B Index About This Guide Text ConventionsSymbols in Text Symbols on EquipmentRack Stability About This GuideCompaq Website Getting HelpCompaq Technical Support Compaq Authorized ResellerOverview Introduction to the DAT AutoLoaderFeatures Controller Requirements Reliability of Backup DevicesScsi Interface Data Compression CapacityProjected Duty Cycle Tape Drive CapacityCassette Formats Compaq Approved CassettesDDS Logo Media DDS Logo MediaWrite-Protecting a Cassette Life Expectancy of Cassettes8Compaq DAT AutoLoader Reference Guide Software and Tool Requirements InstallationDAT AutoLoader Installation Hardware Settings Jumper Description DefaultScsi Jumper Pins Switch SettingsSetting the Scsi ID BitSwitch Settings AutoLoader configuration switchesData Compression Definitions DC Control-1 DC Control-2 DefinitionInstalling the DAT AutoLoader Preparing the ComputerInstalling the DAT AutoLoader without drive rails Connecting signal and power cables Reassembling the ComputerConnecting the Tabletop AutoLoader External AutoLoader Scsi and options switchesCompleting the Installation 10Compaq DAT AutoLoader Reference GuideInstalling Software Drivers Device DriversController Software Driver Information Microsoft Windows NTMicrosoft Windows NT Novell NetWare Novell NetWareAspi Support SCO OpenServer Compaq Tru64 UnixOpenVMS Configuring the Scsi ID for SCO OpenServer SCO OpenServerSCO UnixWare SCO UnixWareSunSoft Solaris SunSoft SolarisBanyan Vines Banyan VinesOperation Introduction to Magazines and CassettesLoading the Magazine with Cassettes Labeling Cassettes and the MagazineEight-Cassette Configuration Front RearSeven-Cassette Configuration Single-Cassette ConfigurationTo Load the Magazine With Cassettes Inserting cassettes 3, 2, and 1 into the magazine SlotLoading the Magazine into AutoLoader Removing the Cassettes from the MagazineEjecting the Magazine Slide stopperForcing Cassette Ejection Modes of Operation Stacker ModeRandom Mode Callout Description Feature Front PanelCallout Feature Liquid Crystal Display LCDLCD Message Meaning Type LCD MessagesLCD Messages Alphabetical Listing LCD Messages Alphabetical Listing LCD Message Tape Represents the number of the cassette ReadySpace Status LCD Menu Screens Menu Screen FeaturesLCD Menu Screens LCD Menu Screens Menu ScreenCleaning Importance of Routine CleaningErrors Resulting from Cleaning Neglect DAT AutoLoader Cleaning Recommendations Importance of Compaq-Approved Tape CassettesProcedure for Cleaning the Heads Stacker Mode Procedure for Cleaning the Heads Random ModeHardware TroubleshootingQuick Checklist Software Problem Try This Installation TroubleshootingInstallation Troubleshooting For Novell NetWare Troubleshooting After InstallationFor Tru64 Unix For Microsoft Windows NT Systems For SCO OpenServer SystemsFor IBM OS/2 Systems Resolving Operating ProblemsResolving Magazine Problems Correcting Intermittent Failures Federal Communications Commission Regulatory Compliance NoticesRegulatory Compliance Identification Numbers Class B Equipment Modifications Regulatory Compliance Notices A-3Canadian Notice Avis Canadien European Union NoticeJapanese Notice Taiwanese Notice Electrostatic Discharge Grounding Methods Table C-1 Dimensions and Weight SpecificationsDimensions and Weight Dimension Internal AutoLoader Tabletop AutoLoaderAir-Cooling Requirement Temperature and Humidity RangePower Requirements Suspended Particulate Suspended ParticulateTable C-5 Less than 150 microgram/mIndex See EOD Index TSL9000 Scsi ID#5 Enable Media Compaq DAT AutoLoader Reference Guide