Lucent Technologies merlin legend communications system manual

Contents

Main MERLIN LEGEND Communications System Releases 3.1 and 4.0 MLX Queued Call Console Operators Guide Contents Page Your Queued Call Console ! V V 7 Lines 24 Characters Understanding Your DSS page - DSS Button Lights - Call and Fixed-Feature Buttons Page Tones Call & Fixed-Feature Button Lights Rings 6 Handling Console Basics Answering and Directing Calls Making Calls Messaging Headsets Headpieces - - Headset Features - - Call Delivery - - Making Calls - To make an inside Voice Announce call To make an inside call: : - Conference - - Directing Calls - To direct a call without announcing and with automatic completion: To direct a call without announcing or automatic completion: To direct a call without announcing, automatic completion, or a DSS button: - Returning Calls - - Unsuccessfully Directed Calls - - Responding to the Queue - - Messaging Feature Table - - Send/Remove Message - attendant ATT OPERATOR (ATT ATT RENEE 20:26 08/02 X14. To send messages (consoles without a DSS): - Receiving Messages - To read and respond to messages on your display: Delete Msg Next Msg Return Call - Leaving Messages - Cannot Send Message Cancel Posted Msg Post Directories 18 Using Features - Alarm Clock & Timer - To set an alarm: Timer Off On - Barge-In - To use: except a QCC Auth AuthCode - Follow Me - To use Follow Me to answer calls that arrive at a co-workers extension: Follow Me. To cancel: CanclFollow. - Park - To park a call and then page: Loudspkr Pg Loudspkr Pg To pick up a parked call: - Pickup - To use Individual Pickup: Pickup Grp. To use Group Pickup: - Position Busy - Special Characters - Special Characters - Display Reference Private Out of Area No Caller ID Display Reference 26 Cancel Follow Me Follow Me Account Code Page Notes & Reminders