Understanding Your QCC
Start begins directing the call and puts the caller on hold at Source (see p. 11).
Source reconnects you with the caller after you’ve begun directing a call (see p. 11).
Destination connects you with the person being called when you are directing a call (see p. 11).
Release completes a call and frees you for the next call. It also releases you from a
Headset Auto Ans (Headset Auto Answer). When you use a headset, this button automatically connects you to the next call each time a new call arrives at your console. Pressing this button turns on the green light (see p. 9).
Handset/Headset Mute temporarily turns off the handset and headset microphone to allow you to talk to someone privately (see p. 9).
Headset Status allows you to switch between the handset and the headset (see p. 9).
Send/Remove Message turns
Position Busy temporarily prevents most calls from being sent to your console. You continue to receive calls to your extension and calls from
Night Service turns on special telephone operation after business hours (see p. 22).
Alarm indicates that a problem has occurred with the system. Contact your system manager (see p. 19).
Cancel cancels a
Join connects you, the original caller (Source), and the
Pool Status shows you the status of the outside line groups in your system.
Forced Release drops all callers (including you) from a call and frees you for another call (see p. 11).
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