Lucent Technologies merlin legend communications system manual Signaling, Direct Voice Mail

Messaging

- Signaling -

Use Signaling to notify co-workers when they have visitors or to provide them with information or reminders. You can signal multiline telephones only. You must have a DSS attached to your console.

You and your co-workers can prearrange the signals. For example, you can arrange two beeps for a visitor and three beeps for a reminder.

To use Signaling:

1.Select a Call button.

2.Lift the handset, press the Speaker button, or use the headset.

You hear a dial tone.

3.Press the Forced Release button.

The light next to the selected Call button goes off.

4.Press the DSS button for your co-worker.

Your co-worker hears a beep each time you press the DSS button.

5.Hang up.

-Direct Voice Mail -

If your company has voice mail, this feature allows you to dial a co-worker’s voice mailbox without calling that person. Direct Voice Mail is especially useful for transferring calls when

aco-worker is not available. Usually, you activate the feature as soon as you lift the handset or press the Speaker button to make a call, or while on a call that you want to transfer to a voice mailbox. (You don’t have to use the Start or Transfer button.) You can also use the feature after you have dialed an extension; just do Step 1 below.

1.Press Direct Voice Mail button on the DSS (p. 2),

OR

Press Feature button and select Direct VM.

2.Dial the extension for the voice mail recipient or press the DSS button.

Note: If you transfer a call to an extension that has no voice mail, you hear an error tone and the call returns to you.

- Receiving Messages -

When your Message light is on, you have a message from a co-worker. Messages are identified by the name or extension of the caller, along with the time and date the person called. Depending on how your system is set up, you may also have a voice mail message or a fax. A message may be identified in these ways:

ATT You have a message from another system operator.

FAX You have a fax.

VMS You have a voice mail message.

EXT Indicates the extension number of the person who called.

✻Marks a new unread message.

To read and respond to messages on your display:

1.Press the Menu button.

2.Select Messages.

3.Choose from:

•Return Call to call your co-worker or voice mail while reading the message.

•Next Msg to see the next message.

•Delete Msg to delete the message. You can have up to 10 messages; if there are 10, no more are accepted.

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