2Wire 1000SW manual Limited Hardware Warranty, Returning a Defective Product RMA

Limited Hardware Warranty

2Wire warrants to the original owner that the hardware product delivered in this package will be free from material defects and workmanship for one (1) year following the date stated on the receipt evidencing proof of purchase of the product. The warranty does not cover the product if it is damaged in the process of being installed.

THE ABOVE WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO ANY WARRANTY OF NONINFRINGEMENT OF INTELLECTUAL PROPERTY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR ANY WARRANTY ARISING OUT OF ANY PROPOSAL, SPECIFICATION, SAMPLE OR OTHERWISE.

This warranty does not cover replacement of products damaged by abuse, accidental misuse, neglect, alteration, repair, disaster, improper installation or improper usage. If the product is found to be otherwise defective, 2Wire, at its option, will replace or repair the product at no charge, except as set forth below, provided that you deliver the product along with a return material authorization (RMA) number either to the company from whom you purchased it or to 2Wire (North America only) within the one-year warranty period, or within 5 days after expiration of the warranty period (to allow for delivery time). If you ship the product, you must assume the risk of damage or loss in transit. You must use the original container (or the equivalent) and pay the shipping charge. 2Wire may replace or repair the product with either new or remanufactured product or parts, and the returned product becomes 2Wire’s property. 2Wire warrants the repaired or replaced product to be free from material defects and workmanship for a period of the greater of: (i) ninety (90) days from the date you received the repaired or replaced product, or (ii) the period of time remaining on the original one (1) year warranty. This warranty gives you specific legal rights, and you may have other rights that vary from state to state. All parts or components contained in this product are covered by 2Wire’s limited warranty for this product.

Returning a Defective Product (RMA)

Before returning any product, contact 2Wire Customer Support and obtain an RMA number by calling: US & Canada only:

1-800-877-5718 for filter and adapter products

1-877-347-8680 for residential gateway products or,

Return the product to the place of purchase. If 2Wire Customer Support determines that the product may be defective, they will issue you an RMA number to place on the outer package of the product. 2Wire cannot accept any product without an RMA number on the package.

Limitation of Liability and Remedies

2Wire SHALL HAVE NO LIABILITY FOR ANY INDIRECT OR SPECULATIVE DAMAGES, INCLUDING, WITHOUT LIMITation, CONSEQUENTIAL, INCIDENTAL AND SPECIAL DAMAGES ARISING FROM THE USE OF OR INABILITY TO USE THIS PRODUCT, NEGLIGENCE, TORT, AND/OR BREACH OF WARRANTY, IRRESPECTIVE OF WHETHER 2Wire HAS ADVANCE NOTICE OF THE POSSIBILITY OF ANY SUCH DAMAGES, INCLUDING, BUT NOT LIMITED TO LOSS OF USE, INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS, BUSINESS INTERRUPTIONS, AND LOSS OF PROFITS. NOTWITHSTANDING THE FOREGOING, 2Wire's TOTAL LIABILITY FOR ALL CLAIMS UNDER THIS AGREEMENT SHALL NOT EXCEED THE PRICE PAID FOR THE PRODUCT. THESE LIMITATIONS ON POTENTIAL LIABILITIES WERE AN ESSENTIAL ELEMENT IN SETTING THE PRODUCT PRICE. 2Wire NEITHER ASSUMES NOR AUTHORIZES ANYONE TO ASSUME FOR IT ANY OTHER LIABILITIES.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

Critical Control Applications

2Wire specifically disclaims liability for use of the hardware product in critical control applications (including, for example only, safety or health care control systems, nuclear energy control systems, or air or ground traffic control systems) by user, and such use is entirely at user’s risk. User agrees to defend, indemnify, and hold 2Wire harmless from and against any and all claims arising out of use of the hardware product in such applications.

Software

Software provided with this product is not covered under the hardware warranty described above. See the applicable software license agreement that ships with your product for details on any software warranty. By your use of the software included with the product, you are hereby agreeing to the terms and conditions of the License Agreement.

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