Returning Products for Repair | 3Com 10/100BASE-T4 guide

D-4 APPENDIX D: TECHNICAL SUPPORT

■Details about recent conﬁguration changes, if applicable

If you are outside the U.S. and Canada, contact your local 3Com sales ofﬁce to ﬁnd your authorized service provider:

	Telephone
Country	Number

Australia (Sydney)	(61)	(2) 959 3020
(Melbourne)	(61)	(3) 653 9515
Belgium*	0800 71429
Brazil	(55)	(11) 546 0869
Canada	(905) 882 9964
Denmark*	800 17309
Finland*	0800 113153
France*	05 917959
Germany*	0130 821502
Hong Kong	(852) 868 9111
Ireland*	1 800 553117
Italy*	1678 79489


	Telephone
Country	Number

Japan	(81)	(3) 33457251
Mexico	(525)		531 0591
Netherlands*	06 0227788
Norway*	800 13376
Singapore	(65)	538 9368
South Africa	(27)	(11)		803 7404
Spain*	900 983125
Sweden*	020 795482
Taiwan	(886)		(2)	577 4352
United Arab Emirates	(971)		(4)	349049
U.K.*	0800 966197

* These numbers are toll-free.

Returning Products for Repair

A product sent directly to 3Com for repair must ﬁrst be assigned a Return Materials Authorization (RMA) number. A product sent to 3Com without an RMA number will be returned to the sender unopened, at the sender’s expense.

To obtain an RMA number, call or fax:

Country	Telephone Number	Fax Number

U.S. and Canada	(800) 876 3266, option 2	(408) 764 7120
Europe	31 30 60 29900, option 5	(44) (1442) 275822
Outside Europe, U.S., and Canada	(1) (408) 492 1790	(1) (408) 764 7290

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3Com 10/100BASE-T4 manual Returning Products for Repair, Details about recent conﬁguration changes, if applicable

Contents

Adapters Fast Etherlink Parallel TaskingNetwork Adapter User Guide 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Lifetime Warranty Asia Contents Configuring Software Settings Cispr B Compliance Figures Tables Introduction How to Use This GuideAbout this Guide Print Autolink.log Conventions Introduction Adapter automatically senses and switches to either 10/100BASE-T4 PCI Adapter Adapter Features PCI Technology 3C59X EtherDisk diskette version 5.1 or above Installing the AdapterInspecting the Adapter Installing the Adapter Installing the Boot Prom PCI Computer with PCI and Eisa Slots Connecting to the Network RJ-45 connector Connecting to the Network Drivers Summary of Driver Loading ProceduresLoading the Network Accessing DOS Using the EtherDisk Diskette Using Windows This conﬁrms the adapter’s installation Conﬁrming Adapter Installation for WindowsSystem Properties box appears, detailing your system setup Name of the installed 3Com adapter appears, as follows AutoLink Requirements Using NetWare ODIOne Adapter in a Client Alternatively, at the prompt, type AutoLink InstallationAt the prompt, type Read the screen and press Enter ESC=Cancel Multiple Adapters in a Client FEA0 Main menu appears Select Conﬁguration and Diagnostic Program and press Enter One or More Adapters in a Server Loading Ndis Drivers Follow the instructions displayed in the subsequent screens Updating Ndis DriversAuto Select Media Type Desktop Management Interface Transcend PC Link SmartAgent Driver Agents Troubleshooting with the Diagnostic Tests Performing Troubleshooting Diagnostic Tests Fast EtherLink 10/100BASE-T4 PCI adapter After performing the diagnostic tests, reboot your computerBefore Running the Tests Types of Tests Running the Group 1 Tests Starting the Diagnostic Program Running the Group 3 Test Setting Up an Echo Server 3C59XCFG Getting Help If a Test Fails To print the ﬁle, type To change the test parameters, follow these steps Changing the Test SetupMiscellaneous Checks LED LEDs Adapter Cabling Requirements Pin assignments for the RJ-45 connectorWhen properly connected to a 10BASE-T network, Cabling Twisted-Pair Cable 10BASE-T Speciﬁcations 10BASE-T Operation 100BASE-TX designates the Ieee 802.3 speciﬁcation for 100BASE-T Standard100BASE-TX Operation 100BASE-FX Operation 100BASE-T4 Operation Figure A-1 shows the RJ-45 connector pin assignments RJ-45 Connector Pin Assignments Settings Type at the prompt Changing Software SettingsTo change the software option settings, follow these steps Select Adapter Installed Adapters Press Tab to highlight OK. Press Enter Continue this procedure with any of the other options \CONFIG\3C595.SET Adapter Speciﬁcations Specifications Technical Support On-line Technical Services3Com Bulletin Board Service Press Return to see the 3ComForum main menu World Wide Web Site3ComForum on CompuServe To use 3ComForum Log on to CompuServe Local numbers are available within the following countries 3ComFacts Automated Fax ServiceSupport from Your Network Supplier To obtain an RMA number, call or fax Returning Products for RepairDetails about recent conﬁguration changes, if applicable 100BASE-T Glossary Bus Auto Select Media Type EMM386 EIA/TIA MAC STP Numerics Index DOS Ndis Network Driver Optimization option setting B-2 Windows 3.X 3-3 Windows Limited Warranty 3Com Corporation Bayfront Plaza Interference Handbook CE Notice