3Com 10/100BASE-T4 Returning Products for Repair

D-4 APPENDIX D: TECHNICAL SUPPORT

■Details about recent conﬁguration changes, if applicable

If you are outside the U.S. and Canada, contact your local

3Com sales ofﬁce to ﬁnd your authorized service provider:

Returning Products for Repair

* These numbers are toll-free.

A product sent directly to 3Com for repair must ﬁrst be

assigned a Return Materials Authorization (RMA) number.

A product sent to 3Com without an RMA number will be

returned to the sender unopened, at the sender’s expense.

To obtain an RMA number, call or fax:

Country

Telephone

Number Country

Telephone

Number

Australia (Sydney) (61) (2) 959 3020 Japan (81) (3) 33457251

(Melbourne) (61) (3) 653 9515 Mexico (525) 531 0591

Belgium*0800 71429 Netherlands*06 0227788

Brazil (55) (11) 546 0869 Norway*800 13376

Canada (905) 882 9964 Singapore (65) 538 9368

Denmark*800 17309 South Africa (27) (11) 803 7404

Finland*0800 113153 Spain*900 983125

France*05 917959 Sweden*020 795482

Germany*0130 821502 Taiwan (886) (2) 577 4352

Hong Kong (852) 868 9111 United Arab Emirates (971) (4) 349049

Ireland*1 800 553117 U.K.*0800 966197

Italy*1678 79489

Country Telephone Number Fax Number

U.S. and Canada (800) 876 3266, option 2 (408) 764 7120

Europe 31 30 60 29900, option 5 (44) (1442) 275822

Outside Europe, U.S., and Canada (1) (408) 492 1790 (1) (408) 764 7290

Contents

Main 3Com Corporation 95052-8145 Santa Clara, California 5400 Bayfront Plaza L ARRANTY W Page C ONTENTS 4 A B C D F IGURES T ABLES A How to Use This Guide Introduction UIDE Conventions The following tables list text and icon conventions that are used throughout this guide: 1 Page Adapter Features PCI Technology 2 Inspecting the Adapter Installing the Boot PROM Installing the Adapter Connecting to the Network Page Page 3 D Summary of Driver Loading Procedures Using the EtherDisk Diskette Accessing DOS Using Windows 95 Page The next dialog box conrms that the adapter is working properly. Using NetWare ODI One Adapter in a Client Page Using NetWare ODI 3-7 Figure 3-1 AutoLink Information Screen Figure 3-2 Main Menu MAIN MENU Multiple Adapters in a Client Page Page One or More Adapters in a Server Loading NDIS Drivers Updating NDIS Drivers Auto Select Media Type Transcend PC Link SmartAgent Driver Agents Desktop Management Interface 4 TROUBLESHOOTING AND D IAGNOSTIC T Troubleshooting with the Diagnostic Tests Before Running the Tests Types of Tests Starting the Diagnostic Program Running the Group 1 Tests Running the Group 3 Test Page Page Getting Help If a Test Fails Page Changing the Test Setup Miscellaneous Checks LEDs A Adapter Cabling Requirements Twisted-Pair Cable 10BASE-T Operation 10BASE-T Specications 100BASE-T Standard 100BASE-TX Operation 100BASE-T4 Operation 100BASE-FX Operation A-6 APPENDIX A: CABLING RJ-45 Connector Pin Assignments Figure A-1 shows the RJ-45 connector pin assignments. Figure A-1 RJ-45 Connector Pin Assignments B S Changing Software Settings Page Page Page C Adapter Specications Power Requirements Network Interface Physical Dimensions Environmental Operating Range D On-line Technical Services 3Com Bulletin Board Service World Wide Web Site 3ComForum on CompuServe 3ComFacts Automated Fax Service Support from Your Network Supplier Returning Products for Repair G Page Page Page Page I Numerics A B C D E F G H O P Q R S W