Getting Help If a Test Fails

4-7

Getting Help If a Test Fails

If any test fails, you can get additional information as follows:

1Highlight the test that failed in the Run Tests dialog box and press [Enter].

2Highlight the Zoom button and press [Enter].

If the diagnostic tests fail, the adapter may not be defective. The problem may be caused by incorrect option settings, option settings that conflict with the settings of other boards, or improper installation. Complete the following steps to test the adapter further.

CAUTION: Make sure to turn the power off and disconnect all cables from the adapter before inserting or removing it from the computer.

Check the adapter installation by reviewing the installation instructions in Chapter 2.

Make sure the adapter is seated correctly in the slot.

Inspect all cables and connections.

Make sure that the PCI slot containing the adapter is activated.

PCI computers allow PCI slots to be activated or deactivated through the computer‘s BIOS setup, or in some cases, with a special PCI utility. Refer to your computer documentation for information about activating PCI slots.

In addition, bus mastering is not supported on all PCI slots in all computers. The Fast EtherLink PCI adapter provides better performance in a bus master slot, but will work in a non-bus master slot. Refer to your computer documentation.

The original slot may be defective.

Make sure that you booted your computer under

DOS version 3.1 or later, and that no device drivers or memory managers are loaded.

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3Com 10/100BASE-T4 manual Getting Help If a Test Fails