TROUBLESHOOTING AND SUPPORT RESOURCES
PROBLEM POSSIBLE SOLUTION
I cannot access my 1. Check all connections. Make sure the cable line is securely connected to
email or Internet |
| the cable jack on the back of the modem. Verify that the RJ 45 cable is |
service. |
| securely plugged into both the modem and your network interface card. |
|
| Make sure your power supply is properly plugged into both the modem |
|
| and a wall outlet or surge protector. If your cable modem is properly |
|
| connected, the “Cable Modem Power”, “Cable Modem Status”, and |
|
| “PC Link Status” indicator lights on the front of the modem should all |
|
| be a solid color. |
|
| 2. Call your cable service provider to verify that their service is |
|
| This modem is designed for use with |
|
| 3. Your network interface card may be malfunctioning. Refer to its |
|
| documentation for troubleshooting information. |
|
| 4. You may not have installed TCP/IP properly or the TCP/IP parameters |
|
| provided by your cable company may not be correct for your computer. |
|
|
|
The Cable Status |
| The signal from your cable company’s equipment may be too weak or the |
LED never stops |
| cable line may not be properly attached to the modem. If the cable line is |
blinking. |
| properly connected to the modem, call your cable company to verify |
|
| whether or not a weak signal may be the problem. |
| 23 | |
