Brother 882-W01, 882-W02 operation manual Troubleshooting, 330

TROUBLESHOOTING

TROUBLESHOOTING

If you have a minor problem with your sewing machine, check the following solutions. If the solutions

suggested do not correct the problem, contact your authorized dealer. Press ￿ ￿

for advice about minor sewing problems during sewing. Press at any time to return to

the original screen. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at [http://solutions.brother.com].

If the problem persists, contact your dealer or the nearest authorized service center.

Problem	Cause	Solution	Page
The thread is tangled	Upper threading is incorrect.	Check the steps for threading the machine	46
on the wrong side of		and rethread the machine.
the fabric.
	Using improper needle or thread for the	Check the “Fabric/Thread/Needle	58
	selected fabric.	Combinations” chart.
The upper thread is	The bobbin thread is incorrectly installed.	Correctly install the bobbin thread.	43
too tight.
Cannot thread the	Needle is not in the correct position.	Press the “Needle Position” button to raise the	3
needle		needle.
	Needle is installed incorrectly.	Reinstall the needle correctly.	56
	Needle is turned, bent or the point is dull.	Replace the needle.	56
Cannot lower the	Presser foot was raised using the “Presser Foot	Press the “Presser Foot Lifter” button to lower	3
presser foot with the	Lifter” button.	the presser foot.
presser foot lever
Thread tension is	Upper threading is incorrect.	Check the steps for threading the machine	46
incorrect		and rethread the machine.
	Bobbin is set incorrectly.	Reset the bobbin. (If needle plate was	43
		removed, reinstall needle plate and tighten
		screws prior to installing bobbin case.)
	Using improper needle or thread for the	Check the “Fabric/Thread/Needle	58
	selected fabric.	Combination” chart.
	Presser foot holder is not attached correctly.	Reattach the presser foot holder correctly.	55
	Thread tension is set incorrectly.	Adjust the thread tension.	67, 227
	Bobbin thread is incorrectly wound.	Use a correctly wound bobbin.	37
	Needle is turned, bent or the point is dull.	Replace the needle.	56
Upper thread breaks	Machine is not threaded correctly (used the	Rethread the machine correctly.	46
	wrong spool cap, spool cap is loose, the thread
	did not catch the needle bar threader, etc.)
	Needle is turned, bent or the point is dull.	Replace the needle.	56
	There are scratches on the race.	Replace the race, or consult your authorized	326
		dealer.
	Upper thread tension is too strong.	Adjust the thread tension.	67, 227
	Using improper needle or thread for the	Check the “Fabric/Thread/Needle	58
	selected fabric.	Combinations” chart.
	Thread is twisted.	Use scissors, etc., to cut the twisted thread	—
		and remove it from the race, etc.
	There are scratches near the hole of the needle	Replace the needle plate, or consult your	86
	plate.	authorized dealer.
	There are scratches near the hole in the presser	Replace the presser foot, or consult your	54
	foot.	authorized dealer.
	Needle is installed incorrectly.	Reinstall the needle correctly.	56
	Thread is knotted or tangled.	Rethread upper and lower thread.	43, 46
	A bobbin designed specifically for this machine	Incorrect bobbins will not work properly. Only	43
	is not used.	use a bobbin designed specifically for this
		machine.

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