HP 1020 Fax, 1020xi Fax Troubleshooting

hp fax 1020 series

Troubleshooting

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I answered the telephone and heard fax	This can occur when the HP Fax is printing
tones but the HP Fax did not accept the	a fax when you answer the telephone.
fax.	When you answer the telephone and hear
	fax tones, go to the HP Fax. If Printing
	Faxes is displaying, lift the handset and
	press Start/Copy to receive the fax. The
	new fax will print after the current one is
	complete. If anything else is displaying,
	you must press the Stop or Cancel button to
	halt the activity, then lift the handset and
	press Start/Copy.
If I am listening to messages or making a	The HP Fax is busy and cannot answer the
copy and the telephone rings, the HP Fax	telephone until you press the Stop or
continues to ring even though I picked up	Cancel button.
the handset.
Cannot enter a number less than 10.	You must enter the leading 0. 01, 02, etc.
Will not pick up paper from the paper	Too much paper or paper improperly
tray.	loaded. Fan the sheets and stack them
Or, is picking up more than one sheet at a	carefully before loading the paper. Be sure
	you open the paper tray cover, load the
time.
	paper behind the tabs, and shut the cover.
My printouts have horizontal streaks.	Clean the print cartridge.
HP Fax does not answer.	Make sure FAX or TAM/FAX answer mode
	is selected. Check Answer Pattern setting.
Can I use both the internal TAM and an	No.
external TAM.
Faxes are spread over 2 pages.	Sender may be using a different paper
	size. Use fax reduction of 87% to ensure
	the fax is on one page.
After a paper jam or running out of paper,	After adding paper or clearing a jam,
I did not receive all my unprinted faxes.	unprinted faxes will automatically print. Do
	not do anything else with the fax until this is
	finished. If you still feel you missed faxes,
	use Reprint Faxes.
The Identification field is blank on the	The HP Fax was unable to establish
reports.	enough communication to get the ID.

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