hp fax 1020 series
Use Hewlett-Packard Support Services
www.hp.com
If you are unable to find the answer you need in the printed documentation supplied with your product or on the web, you can contact one of the HP support services listed in the following pages. If a support service number is not listed for your country, contact your nearest authorized HP dealer for help.
Before calling Customer Support
1Make sure that
•Your unit is plugged in and turned on.
•The correct print cartridge is installed properly. •The recommended paper is loaded in the input tray.
2Reset your unit by unplugging it and plugging it in again.
3If you need to speak to an HP Customer Support Representative:
•Have your serial number ready. •Print a
•Be prepared to discuss your problem in detail.
4Be near your unit when you call.
Prepare your unit for shipment
If you are requested to send in your unit for service, do the following:
•Remove the print cartridge and place it in an airtight bag so it will not dry out. Do not send the print cartridge with the unit unless asked to do so.
•If you do not have the original packing material, you can request a replacement package set from HP Customer Support. Shipping damage caused by improper packaging is not covered under the warranty.
•Include these items in the box:
•A brief description of the symptoms (sample prints are helpful).
•A copy of your sales slip or proof of purchase (to establish the warranty period)
•Your name, address, and telephone number where you can be reached during the day.
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U.S. during warranty | (208) | Germany | +49 (0) 180 52 58 143 | |
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U.S. post warranty | (800) | Greece | +30 | 160 73 603 |
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U.S. post warranty | (900) | Ireland | +353 (0) 662 5525 | |
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Austria | +43 (0) 810 00 6080 | Italy | +39 (0) 02 264 10350 | |
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Belgium (Flemish) | +32 (0) 02 626 8806 | Mexico | ||
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Belgium (French) | +32 (0) 02 626 8807 | Mexico (Mexico City) | 5258 9922 | |
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Brazil | 0800 157751 | Netherlands | +31 | (0) 20 606 8751 |
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Brazil (São Paulo) | (11) | Norway | +47 22 11 6299 | |
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Canada during warranty | (905) | Portugal | +351 21 3176333 | |
Canada post warranty | (877) | Spain | +34 | 902 321 123 |
(per call charge) |
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Colombia | Sweden | +46 | (0) 8 619 2170 | |
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Denmark | +45 39 29 4099 | United Kingdom | +44 | (0) 207 512 52 02 |
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Europe (English) | +44 (0) 207 512 5202 | Venezuela | ||
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Finland | +358 (0) 203 47 288 | Venezuela (Caracas) | (502) | |
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France | +33 (0) 01 43 62 34 34 |
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