hp fax 1020 series

Use Hewlett-Packard Support Services

www.hp.com

If you are unable to find the answer you need in the printed documentation supplied with your product or on the web, you can contact one of the HP support services listed in the following pages. If a support service number is not listed for your country, contact your nearest authorized HP dealer for help.

Before calling Customer Support

1Make sure that

•Your unit is plugged in and turned on.

•The correct print cartridge is installed properly. •The recommended paper is loaded in the input tray.

2Reset your unit by unplugging it and plugging it in again.

3If you need to speak to an HP Customer Support Representative:

•Have your serial number ready. •Print a Self-Test Report.

•Be prepared to discuss your problem in detail.

4Be near your unit when you call.

Prepare your unit for shipment

If you are requested to send in your unit for service, do the following:

•Remove the print cartridge and place it in an airtight bag so it will not dry out. Do not send the print cartridge with the unit unless asked to do so.

•If you do not have the original packing material, you can request a replacement package set from HP Customer Support. Shipping damage caused by improper packaging is not covered under the warranty.

•Include these items in the box:

•A brief description of the symptoms (sample prints are helpful).

•A copy of your sales slip or proof of purchase (to establish the warranty period)

•Your name, address, and telephone number where you can be reached during the day.

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U.S. during warranty

(208) 323-2551

Germany

+49 (0) 180 52 58 143

M-F: 6am–10 pm MST,

 

 

(0.24 DM/min)

Sat:9am–4pm MST

 

 

 

 

U.S. post warranty

(800) 999-1148

Greece

+30

160 73 603

(per call charge)

 

 

 

 

U.S. post warranty

(900) 555-1500

Ireland

+353 (0) 662 5525

($2.50 per minute)

 

 

 

 

 

 

 

 

Austria

+43 (0) 810 00 6080

Italy

+39 (0) 02 264 10350

 

 

 

 

Belgium (Flemish)

+32 (0) 02 626 8806

Mexico

01-800-472-6684

 

 

 

 

Belgium (French)

+32 (0) 02 626 8807

Mexico (Mexico City)

5258 9922

 

 

 

 

 

Brazil

0800 157751

Netherlands

+31

(0) 20 606 8751

 

0800 130999

 

 

 

Brazil (São Paulo)

(11) 3747-7799

Norway

+47 22 11 6299

 

(11) 4197-4998

 

 

 

Canada during warranty

(905) 206-4663

Portugal

+351 21 3176333

Canada post warranty

(877) 621-4722

Spain

+34

902 321 123

(per call charge)

 

 

 

 

 

 

 

 

 

Colombia

9-800-114-726

Sweden

+46

(0) 8 619 2170

 

 

 

 

 

Denmark

+45 39 29 4099

United Kingdom

+44

(0) 207 512 52 02

 

 

 

 

Europe (English)

+44 (0) 207 512 5202

Venezuela

0-800-47468368

 

 

 

 

Finland

+358 (0) 203 47 288

Venezuela (Caracas)

(502) 207-8488

 

 

 

 

 

France

+33 (0) 01 43 62 34 34

 

 

 

 

 

 

 

 

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