Troubleshooting Solutions
How do I change my User Password?
You can change the user password from the IP phone UI or the Aastra
Web UI.
IP Phone UI
1.Press %on the phone to enter the Options List.
2.Select User Password.
3.Enter the current user pass- word.
4.Enter the new user password.
5.
6.Press Enter to save the new password. A message, "Password Changed" displays on the screen.
Aastra Web UI
1.Click on Operation->User Password.
2.In the "Current Password" field, enter the current user password.
Note: By default, the user name is “user” (all lowercase) and the password field is left blank. If you have forgotten your pass- word, contact your system administrator for assistance.
3.In the "New Password" field, enter the new user password.
4.In the "Confirm Password" field, enter the new user pass- word again.
5. Click | to save your |
changes.
For information on how to access the Aastra Web UI, go to the section "Aastra Web UI" on page 5. Administrators should refer to the
Aastra SIP 480i/480i CT/9112i/9133i IP Phone Administration Guide. for details.
Why does my phone display "Bad Encrypted Config"?
The IP phone displays "Bad Encrypted Config" because encrypted configuration files are enabled but the decryption process has failed.
Report this error to your system administrator.
Why does my phone display the “No Service” message?
The phone displays the
“No Service” message if the SIP settings have not been set up correctly.
Contact your system adminstrator for more information.
How do I restart the IP phone?
IP Phone UI
1.Press %on the phone to enter the Options List.
2.Select Phone Status.
3.Select Restart Phone.
4.Press Restart to restart the phone.
Note: To cancel without restarting the phone, press Cancel.
480i IP Phone User Guide 39
