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6 Troubleshooting
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DataLink V.90 PCMCIA Fax Modem
2. Select Device Manager, then click on the plus sign (+) next to “PCMCIA.”
3. Click on the icon to highlight, then click Remove.
4. Exit Device Manager and restart Windows.
5. After booting up, Windows should detect new hardware for the PCMCIA
Socket (if not, select Start, Settings, Control Panel, then double-click
PC Card).
6. In the PCMCIA windows that appears, select No, No, and then Finish. The
PCMCIA controller is reset.
7. Select Start, Settings, Control Panel, then double-click PC Card. The
window that appears should state that socket 1 and socket 2 are empty.
8. Reinstall and recongure the modem as explained in chapter 3, “Installing
The Modem,” and chapter 4, “Installing the Driver Software.”
“Cannot Open COM Port” Error
If this error appears, no COM ports available for the Modem to use. To
correct, disable any unused COM ports listed in Windows.
MCaution: COM Port 1 (COM 1) is usually required by the
computer and should not be removed.
1. Go to Start, Settings, Control Panel, then double-click System.
2. Select Device Manager, then double-click Ports.
3. “COM 1” should be listed. If “COM 2,” ���COM 3,” or “COM 4” are listed,
click the icon once to highlight, then click Properties.
4. When the “Properties” window appears, uncheck “Original Conguration,
Current” (Windows 95a), or check “Disable in this hardware prole”
(Windows 95 OSR2).
5. If another window appears, select Yes, then click OK. A red “X” appears on
the disabled COM port icon.
Windows 95 will not load the driver software from the Installation CD.
In rare instances, Windows 95 identies the Modem as new hardware, but
will not load the driver software from the Installation CD. Instead, it uses
driver software from a previously installed device. As a result, the Modem
will not work with Windows 95 programs such as Dial-Up Networking (but