Part IV
Service and Repair
Do not attempt to repair your product. Should the product malfunction, you should first visit out website at www.acumenicn.com for Consumer Customer Service. If the problem cannot be resolved, you will be asked to return the product to the factory for repair. Under no circumstances should you attempt to open housing and repair the product. Should you do this, your warranty will be voided. Securely package and return the product prepaid to:
Acumen Inc.,
101 A Executive Drive Suite 100, Sterling, VA 20166 USA. Website: www.acumeninc.com
To Return for Service
a. First visit our website at www.acumeninc.com/support.htm to obtain a Return Authorization Number.
b. Enclose your name, address and phone number. c. Enclose the date of purchase (or receipt as a gift)
d. An explanation of the malfunction or reason for return.
e. Seven dollars and fifty cents ($7.50) Check or Money Order payable to Acumen Inc. for return postage and handling.
f. To insure prompt "In warranty" service, be sure to include proof of date of purchase.
We recommend you take the necessary precaution of insuring the parcel.
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