In Case of Difficulty
In Case of Difficulty
Before Calling Agilent Technologies
Read the Warranty
The warranty for your analyzer is in the front of your Specifications Guide. Please read it and become familiar with its terms.
If your analyzer is covered by a separate maintenance agreement, please be familiar with its terms.
Service Options
Agilent Technologies offers several optional maintenance plans to service your analyzer after the warranty has expired. Call your Agilent Technologies office for full details.
If you want to service the analyzer yourself after the warranty expires, you can purchase the service documentation that provides all necessary test and maintenance information.
You can order the service documentation, Option 0BW (assembly level troubleshooting information) through your Agilent Technologies office.
Calling Agilent Technologies
Agilent Technologies has offices around the world to provide you with complete support for your analyzer. To obtain servicing information or to order replacement parts, contact the nearest Agilent Technologies office listed below. In any correspondence or telephone conversations, refer to your analyzer by its product number, full serial number, and firmware revision.
Press System, More (1 of 3), Show System, and the product number, serial number, and firmware revision information will be displayed on your analyzer screen. A serial number label is also attached to the rear panel of the analyzer.
Contacting Agilent Technologies
Table
Online assistance: http://www.agilent.com/find/assist |
| |
United States | Latin America | New Zealand |
(tel) 1 800 452 4844 | (tel) (305) 269 7500 | (tel) 0 800 738 378 |
| (fax) (305) 269 7599 | (fax) 64 4 495 8950 |
Canada | Japan | Asia Pacific |
(tel) 1 877 894 4414 | (tel) (81) 426 56 7832 | (tel) (852) 3197 7777 |
(fax) (905) | (fax) (81) 426 56 7840 | (fax) (852) 2506 9284 |
Europe | Australia |
|
(tel) (31 20) 547 2323 | (tel) 1 800 629 485 |
|
(fax) (31 20) 547 2390 | (fax) (61 3) 9210 5947 |
|
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