Agilent Technologies epsg1026386 system manual   , EMG Business Management System Manual

  

EMG Business Management System Manual

Doc # epsg1026386

Rev. 112

Page 1 of 35

Document Control Log

REV

CHANGE SUMMARY

DOCUMENT

APPROVER

DATE

NO.

OWNER

APPROVED

112

Updated Document and Fixed Broken Links. Addressed DEKRA NC by

Kevin Fawl

Ted Tucker

13-Nov-2012

referencing EMG OF as part of AOF. Changed wording to aid clarity in

(BMS Team)

section 9.6 related to an old system CASPER now Siebel.

Section 8 updated to reflect relationship between AOF and EMG OF.

Section 2.2 Org Chart updated.

Section 4.2. Revised wording related to Infrastructure Org roles and

responsibilities

Table of Content

Sec#

Topic

ISO9001: 2008 Clause

Page

1

Introduction

3

 Purpose, Background, Reference, Scope

4.2.2

2

Organization, Responsibility and Authority

4.1, 5.2, 5.3, 5.4.2b, 5.5.1, 5.5.2,

4-6



Org. Chart

5.5.3, 5.6.1, 6.1, 5.3

3

Business Management System Structure

7-10

 Business Management System Architecture (process map)

7.2.1c

4

Business Management

11-16

 Business Management System (e.g. Quality Policy, Disaster

4.2.3, 4.2.4, 5.3, 5.6, 6.2.2, 7.2.2,

Recovery, Quality Education, Customer Property, Required

7.4, 8.1, 8.2.1, 8.2.2, 8.3, 8.5.2,

Documents).

8.5.3, 7.5.4

 Strategic Planning: Acquisitions, Technology development

4.1c, 4.2.1a, 4.2.1b 5.4.1, 7.1



Management Review

5.6

 Continual Process Improvement: CPI, Six Sigma

5.3b, 5.4.1, 8.2.3, 8.5.1

 Manage Technical information: TIS

6.3c, 7.1d, 8.4, 8.5



Infrastructure Organizations:

6.0



Financial Management



Human Resources

5.1, 6.3.c

 Information Technology (IT)/ ERP

6.2

 WPS: Plant, Equipment and Facilities Management

6.3, 6.4, 6.1, 6.3

6.3, 6.4

5

Marketing

16



Marketing Insight/Scanning

5.4, 7.1



Customer Requirements Definition

5.2, 7.2.1, 8.2.1

 Market Product Road Mapping

7.3

 New Product Launch and Execution

7.2.1



Customer Sales Channel

7.2.3



Outbound Marketing

7.2.3



Field Training

6.2.2

 Competitor to Competitor Analysis

5.4, 8.4

6

Research and Development

7.1, 7.3.2, 7.3.5, 7.3.6, 7.3.7

17



Product Life Cycle

8.2.3, 8.2.4, 8.4, 8.5.1

7

Sales Management

18-20



Field Sales

7.2.1



Customer Contact Center

7.2.2, 7.2.3



EMG Customer Data

7.2.2, 7.2.3

The user of any printed copy of this controlled document is responsible for verifying it is the correct version prior to use. Hard copies are uncontrolled.

This manual contains links to subordinate documents that are restricted to Agilent personnel only

and may not work if accessing this document from a public site.

The current version is available at the EMG Document Map website: http://emg.communications.agilent.com/quality/bms/040318_docMap.asp

(c) Agilent Technologies, Inc. 2002, AGILENT TECHNOLOGIES